KFC at Bugis Junction brings Colonel Sanders' legendary secret blend of 11 herbs and spices to Singapore's bustling shopping district, serving the world's most famous fried chicken alongside signature sides and contemporary menu innovations from a convenient #B1-09 location. Operating daily from 11:00 AM to 10:00 PM with halal certification, this flagship restaurant continues KFC's global tradition of finger lickin' good chicken while adapting to Singapore's diverse culinary preferences through efficient service, modern dining atmosphere, and menu options that cater to local tastes and dietary requirements.
The comprehensive menu features KFC's signature Original Recipe chicken prepared with the Colonel's time-tested secret formula, Hot & Crispy chicken for those preferring extra crunch, popular Zinger burgers, Popcorn Chicken, and various combo meals designed to satisfy different appetites and flavor preferences. Modern conveniences including self-order machines, traditional counter service, and delivery options through food platforms ensure customers can enjoy their favorite KFC meals whether dining in the comfortable seating areas or taking food to go during busy shopping trips.
Strategically positioned in Bugis Junction's basement level with easy access for families, tourists, students, and professionals, KFC maintains its reputation for fast service without compromising the beautiful flavors that have made it Singapore's trusted choice for quality fried chicken. The restaurant's relaxed yet modern atmosphere, comfortable seating arrangements, and efficient operation designed for Singapore's fast-paced lifestyle ensure that every customer enjoys the classic KFC experience that has satisfied hunger cravings and created memorable meals for generations of chicken lovers worldwide.
Based on 30 reviews
Out of 174 shops
Not enough ratings
ST
Server gave this lady who ordered at the counter her food immediately even though there was a long queue of people who ordered earlier and were still waiting for their orders to be ready. Discrimination.
C
Food was good, they were piping hot. Tried the limited edition lychee/ strawberry snacks. But there wasn’t any staffs, they also just left our food there without calling our number or anything. We were sitting there for a good 30mins with 0 customers in the store until we thought we should ask them about it, and realised there wasn’t any staffs and our food was just left at the counter.
Paula Bautista
The quality of customer service was really poor. I went up to the counter to check if the order was mine but was rudely told to look at the screen and check my number. The screen had multiple orders that were ready to pick up which was the reason why i asked. Also witnessed the guy at the front be rude to other customers as well. As far as I can remember, the server’s name is Zahir. (See photo) Best to avoid this place with mediocre service
Jeslyn Ang
The service quality by the 2 staff at the counter was really bad. We ordered milk as the beverage option but there was no milk, the staff did not even inform us, there was only 2 empty cup provided. When we asked, the Indian lady told us that there is no milk,with poor attitude, no apology given. There was also missing 2 sides given upon checking when we are home. It was a total poor experience and disappointment. hope the management can really look into it fot improvement
Eileen Neo (Sgsohotleh)
The quality of the chicken really needs to be re-look at. Ordered the Spicy Dippers, it came cold, to such an extent, it’s hard like stone. Requested for the counter to change a new one. The zinger burger chicken patty is actually very pathetic too. The cleanliness of the restaurant needs to be look into as well. Oily floor dirty tables.
takumi jy
lousy svc.. lousy staff.. even lousy manager.. moz of them gif dat kind of im-the-boss-words written on their face attitude when it comes to 1hr b4 closing.. they seemed n looked to me dat they serve customers depending on the person.. only when it comes to 1hr b4 closing... probly looking at how u dressed i supposed.. mayb not all the staff or managers for dis outlet.. juz some blacksheep dat spoils the whole restaurant image..
Midnight Hunter
Meat was juicy but burger buns were dry, brittle, stale and absolutely terrible. Worse burger I've ever eaten. Lettuce was hard as rock, clearly freeze dried. The burger patty was tough and hard to bite but the inside meat was okay
Aleksi Reen
I don't recommend, the employees had no interest/rush to take orders. And the burger was the most pathetic looking thing I've ever seen. The buns hadn't even been heated and the bacon was completely burned and it seemed that they were made a week ago. The Fries were tasteless too. Atleast the coca cola tasted like coca cola.
yy “ying” ying
Staff not friendly，service super slow...
Andrew Yang
The machine sold me something they didn’t even have (coke zero) and when I asked for a refund, I was told it would take 7 to 14 working days and it may not arrive in which case I should call or email KFC. Seriously KFC!!?? How bad do you have to be at customer experience??? Honestly you can keep that four dollars in exchange for me never dining at KFC again. Anywhere.
Bryan Tan
Worst kfc in Singapore. Ordered on the app and was on their order system for 20 min. Staff just standing around and talking instead of preparing the food. They ran out of cheese fries and didnt say anything. Only gave half a portion which had barely 15 fries. Service attitude was bad, rude and unpleasant.
regina
came today 25th Dec around 2:30pm. went to the counter to ask if I could have thigh meat instead of chicken breast as i don’t eat breast meat. however, was told that it’s not possible to get all thigh meat. the lady was also impatient and have a arrogant attitude. asked for more chili packets, she also had a “black” face super disappointed. totally no customer service. the chili packets she gave me was also very dirty
de neng Loh
Order take away. Order came short and cheese fries was done is this manner. (Refer to image) Called outlet and a female manager told us to collect from the nearest outlet. Was promised 3 pieces chicken and 1 cheese fries as compensation. Drove to the kinex outlet, the manager wasnt informed and I waited over 40 minutes to receive only 1 piece chicken and 1 cheese fries. My petrol, parking fees and time is not even worth the trip. Called the bugis outlet hundreds of times and manager went MIA never pick up phone. Very disappointed
De Neng Loh
Ordered take-away. The order came up short, and the cheese fries were prepared in this manner. (Refer to image) Called the outlet, and a female manager told us to collect from the nearest outlet. Was promised 3 pieces of chicken and 1 order of cheese fries as compensation. Drove to the Kinex outlet, but the manager wasn't informed, and I waited over 40 minutes to receive only 1 piece of chicken and 1 order of cheese fries. My petrol, parking fees, and time were not even worth the trip. Called the Bugis outlet hundreds of times, but the manager went MIA and never picked up the phone. Very disappointed.
Reena
I visited today, December 25th, around 2:30 PM. I went to the counter to ask if I could have thigh meat instead of chicken breast, as I don't eat breast meat. However, I was told that it's not possible to get all thigh meat. The lady was also impatient and had an arrogant attitude. When I asked for more chili packets, she also had a "black" face, looking super disappointed. There was totally no customer service. The chili packets she gave me were also very dirty.
Brian Tan
Worst KFC in Singapore. I ordered on the app, and my order was on their system for 20 min. Staff were just standing around and talking instead of preparing the food. They ran out of cheese fries and didn't say anything. They only gave half a portion, which had barely 15 fries. Service attitude was bad, rude, and unpleasant.
Andrew Young
The machine sold me something it didn’t even have (Coke Zero), and when I asked for a refund, I was told it would take 7 to 14 working days and that it might not arrive. In that case, I should call or email KFC. Seriously, KFC?! How bad do you have to be with customer experience? Honestly, you can keep that four dollars in exchange for me never dining at KFC again. Anywhere.
Yvonne Tan Ying Ying
The staff was not friendly, and the service was super slow.
Alexis Ren
I don't recommend. The employees had no interest or rush to take orders. And the burger was the most pathetic-looking thing I've ever seen. The buns hadn't even been heated, the bacon was completely burned, and they seemed like they were made a week ago. The fries were tasteless too. At least the Coca-Cola tasted like Coca-Cola.
Cari Malam
The meat was juicy, but the burger buns were dry, brittle, stale, and absolutely terrible. Worst burger I've ever eaten. The lettuce was hard as rock, clearly freeze-dried. The burger patty was tough and hard to bite, but the inside meat was okay.
Tian Kuan Ming Yeoh
Lousy service. Lousy staff. Even a lousy manager. Most of them have an "I'm the boss" attitude written all over their faces, especially an hour before closing. It seemed to me that they serve customers differently depending on the person, probably looking at how you're dressed, I suppose. Maybe not all the staff or managers at this outlet, just some black sheep that spoil the whole restaurant's image.
Elaine Neo
The quality of the chicken really needs to be reviewed. I ordered the Spicy Dippers, and they came cold, so cold they were hard like stone. I requested a new one from the counter. The Zinger Burger chicken patty was also very pathetic. The cleanliness of the restaurant needs to be looked into as well. The floor was oily and the tables were dirty.
Jocelyn Ang
The service quality from the two staff at the counter was really bad. We ordered milk as the beverage option, but there was no milk. The staff did not even inform us, and only two empty cups were provided. When we asked, the Indian lady told us that there was no milk, with a poor attitude and no apology given. Two sides were also missing, which we discovered upon checking when we got home. It was a totally poor experience and a disappointment. We hope the management can really look into this for improvement.
Siti
A server gave this lady who ordered at the counter her food immediately, even though there was a long queue of people who had ordered earlier and were still waiting for their orders. Discrimination.
Pauline Bao Ting
The quality of customer service was really poor. I went up to the counter to check if the order was mine, but was rudely told to look at the screen and check my number. The screen had multiple orders ready for pickup, which was why I asked. I also witnessed the person at the front being rude to other customers. As far as I can remember, the server’s name is Zahir. (See photo) It's best to avoid this place given the mediocre service.
See
The food was good and piping hot. Tried the limited edition lychee/strawberry snacks. But there weren't any staff, and they just left our food there without calling our number or anything. We were sitting there for a good 30 minutes with no customers in the store until we thought we should ask about it. We then realised there weren't any staff, and our food had simply been left at the counter.
Nurul Ain
best experience eating here! the lady manager & staff today served me well today. keep it up! chickens & egg tarts was so delicious too!
XY
Came here to try Satay Chicken. It's been a while since I've been to any KFC. Everything is so familiar I immediately felt like home. Tables were not spotlessly clean, probably due to leftover food debris and water from the previous customer. No biggie. Ordering was smooth, collection was fast. Sat down to try out the new satay crunch fried chicken! Amazing! Perfectly seasoned and the satay sauce is thick. Now this is just KFC showing off what they can do with the right herbs.
Nurul Aini
Best experience eating here! The lady manager and staff served me well today. Keep it up! Chickens and egg tarts were so delicious too!
Xiaoyi
Came here to try Satay Chicken. It's been a while since I've been to any KFC. Everything was so familiar, I immediately felt at home. Tables were not spotlessly clean, probably due to leftover food debris and water from the previous customer. No biggie. Ordering was smooth, collection was fast. Sat down to try out the new satay crunch fried chicken! Amazing! Perfectly seasoned, and the satay sauce is thick. Now this is just KFC showing off what they can do with the right herbs.
Salted egg, curry leaves, sweet basil
2 pcs Goldspice Chicken, 1 reg Whipped Potato, 1 reg Coleslaw, 1 reg SJORA
1 Zinger, 1 reg Whipped Potato, 1 reg Iced MILO
1 Grilled Chicken, 1 reg SJORA Mango Peach
20 photos