30 reviews
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Write a reviewclara toh
Disappointment. I have booked a 3 D brow styling session, expecting professional service, but I was completely ignored. They were just busy attending to customers and showed no intention to serve me despite me being early for the appointment.
Allysha Ishak
Disinterested staff. 1) Staff attended to a lady who arrived after me, because she was wearing branded shoes and a bag. At that time there was only her in the store. I stood there awkwardly while she attended to the customer who arrived AFTER ME BECAUSE SHE WAS WEARING BRANDED GOODS. 2) That customer asked to check out something. The attendant walked around me, ignored me, no eye contact, no acknowledgement, nothing. Like as if I do not exist. 3) Common sense. I walk in with a full face of makeup and arrive first, browsing through the products as I came in to purchase the Yoasobi x Shu Uemura collaboration. Why would you not approach someone who obviously wears makeup and intends to get makeup, but go to someone who APPROACHES LATER. Either they have bad eyesight, or plain disregard. I am half Japanese and patronize stores like THREE, Shiseido, Shu Uemura and other Japanese brands in Japan and encountered excellent service. As a branch hailing from Japan and using their brand name, hiring or not training your staff properly reflects badly on the name. There are other similar reviews with similar comments as well. This is the only branch with horrible ratings and review. Shu Uemura is considered a good brand and not a low end brand, yet their customer service in Singapore does not reflect their branding. Either the management here blatantly ignores reviews or there is some favouritism going on here for the constant bad reviews stemming from 3 years ago. I hope others that read this review patronize other stores and not this branch, considering how their regular customers even leave scathing reviews.
li
Shopping experience at Shu Uemura Bugis store is one of the best I’ve had so far. Candy assisted me and she is one of the sweetest store assistant ever. So patient and friendly! So many other beauty brands should learn from them in terms of being human to consumers. p.s. I’ve been to the shop twice in 2 weeks and although served by different assistants I was always met with a smile.
Sunny M
Date of visit: Sat 28 Sep 2024 Time : 9 pm After dinner a bit late. Stumbled upon this cosmetics beauty store in Bugis Junction. My friend wanted to try some eye shadow makeup as she couldn’t get it even. The consultant makeup the eyeshadow for her, both eyes. Also makeup her eyebrows for her to look a bit different and not having droopy eyes. Also taught her some other makeup fundamentals : makeup primer, foundation and wash up. Very friendly and helpful consultant Brenda. She even asked her to return so she could teach her more makeup tips. Listed is what we bought.
Daryl
I had an excellent experience with Carol from the Shu Uemura Bugis branch. She was incredibly patient throughout, taking the time to understand my needs before recommending suitable products. Carol demonstrated each item clearly, explained their usage in detail, and never rushed the process. Her knowledge, professionalism, and sincerity made the experience comfortable and enjoyable. I truly appreciated her guidance and would highly recommend her service to anyone visiting the store.
Anisa B.
Absolutely horrible service from disinterested staff at their pop-up. I don't know why they bothered to have the event when they didn't care about it.
Lim Corrine
Unscrupulous selling tactics! I will not hesitate to report them as scams! Service sucks!
Chong Chong
Great service from Candy Zeng. She is real, sincere, and trustworthy for all the recommendations she made to me. Highly recommend this shop to get your products.
Paige Yeo
Used to have incredible service every single time. Changing this review from 5 to 1 as the experience has changed a lot. Lily, on May 25th, was below average. I asked if I could get a brow appointment today, but was flatly rejected with no other options proposed. There was no one around. I asked for an eyebrow pencil I’ve been using for a decade. This is the first time the SA didn’t even bother asking if I’d like her to try it on; she just passed it to me nonchalantly. If it was hard because it was busy, sure, I can understand. But I was the only customer in the store, and there was literally nothing else she was busy with. So, the below-average service can hardly be excused.
Lynn Lim
Helpful and friendly sales lady advised me to buy a different item that better suited my needs. It turned out to be cheaper than what I originally wanted. She even gave me some sample packs when she found out I was going to be travelling soon. 👍🏻