Management Trainee (Retail)

What you’ll do:

Retail Sales & Customer Service

● Greet and welcome customers as they enter the stores, creating a friendly and inviting atmosphere

● Assist to style customers in our latest pieces and provide recommendations based on their needs

● Maintain a comprehensive understanding of our product range

● Process sales transaction with a high level of accuracy

● Assist with after sales service such as returns or exchanges

● Monitor inventory levels and communicate with Operations Team to replenish stocks when necessary

● Maintain a clean and organised sales floor, including restocking merchandise, tidying shelves, and arranging displays

● Process online order collections when required

● Encourage customer loyalty by delivering outstanding service and building strong relationships with them

● Supervise, train and motivate a team of store employees, ensuring a positive work environment

● Provide ongoing coaching, feedback and performance evaluations to team members to enhance their productivity and development

● Plan and manage team schedule to ensure adequate staffing levels to meet operational needs

● Resolve customer complaints or concerns in a professional and satisfactory manner

● Monitor sales performance and key performance indicators (KPIs) of team members to identify areas for improvement

● Assist in implementing strategies to drive sales, increase revenue and meet or exceed sales target

● Process staff purchase when required

● Support any duties or responsibilities assigned

What we’re looking for:

● Bachelor Degree in Retail Management or a relevant field

● Preferred 1 year of retail experience, fresh graduates are welcome

● Possess Leadership skills with the ability to inspire and motivate

● Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams

● Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance

● Flexibility to travel between store locations

● Proficiency in Microsoft Office applications such as Word and Excel

● Display exceptional multitasking abilities, managing multiple projects simultaneously

● Take initiative, showing resourcefulness and a sense of urgency to meet deadlines

● Show meticulous attention to detail and follow-through on projects

● Able to work independently as well as collaboratively

● Have a can-do attitude and is a problem solver

● Passion for fashion and jewellery