Regional Engagement, Communications and Development Lead

Line Manager Capability and Leadership Development

• Proactively provide line manager support to build an engaged and productive team

• Support performance improvement cases and help with formal performance management processes as a Subject Mater Expert and coach

• Utilise central leadership development materials and frameworks to deliver local leadership development activities including training courses, micro training delivery, coaching sessions, drop-in sessions and other initiatives to support line managers’ capability

• Ensure a leadership induction programme for newly promoted supervisors is in place and is delivered in a timely and engaging manner

• Identify innovative ways to deliver line manager coaching and training and support remotely and with use of technology

People Development

• Ensure a local induction is in place for new hires (Brushwingers) in a timely and engaging manner

• Ensure regulatory training is completed and monitor Brushwingers’ completion for eLearning and other safety or induction related training

• Facilitate the delivery of centrally designed training programmes within the local teams in an effective and engaging way

• Conduct regular Training Needs Analysis for all functions and for each country to support the regional teams to perform better

• Ensure that the Training Needs Analysis includes Ground Handling Agent and General Sales Agent employees as appropriate to help ensure Cathay training programmes are effectively delivered in markets and address key performance issues

• Develop and deliver targeted local training for functions – identifying skills gaps and opportunities to improve performance through people development

• Submit the training budget for functional and regulatory training to People International in a timely and accurate manner

• Generate reports for training completion to help Country Managers to understand training status as required

• Identify opportunities for local government funding and support for training initiatives in each market and partner with the local people team to secure these opportunities

• Measure effectiveness of training efforts drawing upon central tools and methodology

• Work with The Learning Academy to suggest ideas and best practices and provide feedback on how global initiatives are aligned with the local context

Engagement

• Develop and execute a Regional Engagement Plan that suits the business culture and needs including links to global engagement programmes, events and initiatives

• Partner with the global engagement teams and community to suggest ideas and best practices and provide feedback on how global initiatives are fitting into local context

• Contribute to global communication and engagement activities to ensure they are fit for purpose for the market

• Drive Work Well Done campaigns and Niki and Betsy nominations across the region

• Develop and implement local recognition programmes to suit the needs of the local teams

• Design and deliver Ground Handling Agent and General Sales Agent recognition programmes as necessary to drive a service culture

• Promote and nurture a strong customer service mind-set and culture within all teams

Communications

• Develop and manage internal communication campaigns to support varied communications objectives and our broader company strategy for targeted employee groups

• Develop engagement content with an employee focus, that spans the internal communications channel mix including our digital employee portal (intranet), videos, digital screens, social media and other online and office channels to engage our geographically dispersed workforce

• Proactively manage, monitor and improve upon a range of online and office internal communications channels to ensure they are full-utilised and paired with relevant content

• Provided project support across the business with their communications requirements and ensure communications are of a high standard across our channels

• Support the team’s communication requirements in crisis situations

• Create and manage internal communication reports, analyse data and make recommendations based on actionable insights

• Work with agencies and / or vendors as required

• Keep up to date with the latest internal communications trends, technologies and innovations

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Degree in Human Resources or equivalent (preferred)

• Certificates in adult education / training delivery (preferred)

Knowledge, Skills, Training and Experience

• 5 - 7 years of experience in HR or closely related area

• Practical experience in business partnership

• Demonstrably superior communication and facilitation skills

• Experience in training design and delivery

• Practical experience in leading a team across multiple locations

• High energy and motivational style

• Confident in conducting engagement events

• Ability to influence a team environment