I was rather surprised that the waiters of this outlet were very service oriented. The chinese waiter that showed us to the seat told us not to hesitate to look for them if we got any issues. Later after we ate our ice-cream, another male waiter of foreign origins came to chat with us to make sure everything was alright. Although it could also be a signal to remind us to get on our way due to a short queue outside. This outlet also has a limited seating capacity as compared to other places like Tampines. Overall we felt very welcomed. This might be the best outlet so far in terms of service. 23 May 25
August 19, 2025
Great ambience with friendly staffs. Celebrated birthday for my boy and have a sumptuous dinner there. Waiter was kind enough to serve a cup of hot drink when we felt cold. Thumbs up for their service!
August 19, 2025
I had a wonderful dining experience at Swensen’s Bugis! The staff were incredibly warm and attentive, creating a welcoming atmosphere from the moment we walked in. Service was prompt and professional, even during peak hours.
The food was delicious—generous portions, well-prepared, and consistent with the Swensen’s standard. The fish & chips were crispy and flavorful, and the baked rice was comfort food at its best. Of course, we couldn’t leave without dessert—the signature Earthquake sundae was a hit!
The restaurant was clean, well-lit, and spacious, making it perfect for both family outings and casual hangouts with friends. I really appreciate how they maintain quality at Bugis branch.
August 19, 2025
Favourite Ice-cream & food before and now. Pastas, fish, chicken and meat dishes. Need to use tablet to order but you can still place your order with staff.
August 19, 2025
Exceptional service by Clement! Super friendly to everyone, very helpful as well. Would love to come back again just for him! Makes everyone feel super welcome. Food was great! Black pepper spaghetti was flavourful and just like years ago.
August 19, 2025
Not too bad overall.
My tenderloin was forgotten and all pax on my table finished their meal.
Had to remind afew times for some stuff but its ok.
Ice cream remains good as before
August 19, 2025
I recently visited first time for Swensen’s at this very particular outlet and while it wasn’t the most outstanding meal, it had its highlights. One thing that stood out was the sheer variety of options on the menu—there’s definitely something for everyone.
I tried the salmon, which, unfortunately, was a bit on the dry side. It lacked the juiciness and tenderness I was hoping for. However, the spaghetti was a pleasant surprise—perfectly cooked with a great balance of flavors.
August 19, 2025
The branch manager (the fatter of the two and wearing a red tie) was most unhelpful from the main entrance to the table! Gave one word answers and always moved away before we could seek clarification. The rest of the staff were good, especially the other gentleman in glasses. He was courteous.
August 19, 2025
Good hospitality & good customer service skill! Manager Raudah is so friendly & nice. 👍👏!
She even recommended us their savoury waffles as their classic waffles has finished. We love it! Thank you Manager Raudah & Swensen's team!
August 19, 2025
Ordered apple crumble and a coit tower. Waited 10 mins for food and at the thirty min, the waiter (young boy with short hair) said, outside lots of pple queuing.
We waited outside in a q too, we waited for our food to be served too. Even Toast Box also has a 45 mins grace time during peak hours.
Why not just tell me before I enter that food will be served after 10mins, and by another 20 mins u got to leave.
Apple crumble does not have a good texture, but senior medium age server was kind to caution us about the heat and splatter.
Pls train ur young waiter.
Overall end is vvvv noisy. Children screaming. Will not come during a weekend.
August 19, 2025
Food was superb .. Fresh and Tantalising .the pasta tasted so good! . mango lychee is so refreshing on this hot weather .. its not too sweet .. and its just awesome .. Loved the cheese sticks too! ..All the Staff here was very observant friendly and professional ..I’d like to compliment the staff, Rifqah and Shahid, for their warm and welcoming service. I don’t usually dine out alone, but they really made me feel comfortable and at home. Their hospitality truly made my experience special. Thank you!
The place was really neat and clean too! everything was so organised, plates and cutleries were quickly cleared . Its peaceful and cosy with smiling staff all around . I would surely come back and do recommend this place !
August 19, 2025
Had a meal at Swensen’s and ordered the Fish and Chips, Breaded Chicken, Baked rice. All the dishes were well prepared and tasted enjoyable. The fish and chicken were crispy on the outside and tender on the inside. The sides complemented the meal nicely. The ice cream was a perfect way to end the meal, rich and satisfying as always. The only downside was the service as it was a little hard to get the staff’s attention.
August 19, 2025
I don’t usually eat at Swensen’s, but it was my birthday and I had some vouchers to use, so why not! We were greeted by a really friendly staff member who attended to us warmly, which made for a great start.
My family and I weren’t sure what to order, so we all ended up getting burgers (different types) since they looked more interesting compared to the usual Western fare like chicken chop, which you can find anywhere. The burgers were delicious, but I do have one gripe: they were served on a “mini wood chopping board”. It made eating a bit of a mess, with fries spilling onto the table as I cut into the burger. It was too tall to eat with my hands, so cutting was the only option.
The highlight for me was the chilli crab bowl—it was absolutely awesome! The sauce was rich, flavourful, and perfectly made. My family and I devoured it in no time.
Honestly, I’d probably only come back for special occasions or if there’s an interesting limited-time menu. Their regular menu feels a bit too mainstream and doesn’t tempt me much.
August 19, 2025
Customer service was good here although there seemed to be lack of staff. Do note that this Monster Curry outlet does not have pizza and other exotic menu. Tried the fish burger for the first time and the fish was very big, crispy and hot. Recommended!
August 19, 2025
Had my lunch 2 weeks ago. Food is nice and seats is very comfortable. They help gave a seperate mini curry (small round container in the picture below) to have a taste of the curry at it original spicy level as I ordered less spicy. However, quite disappointed on the egg as it is only fired egg (dry) and not those usual half fried half saucy type.
August 19, 2025
Great service however when we visited at 1pm on Saturday many dishes like all the pastas and all the deserts were already sold out.
The food arrived fast and was flavourful. Large portion size and good value for money. The kids meal was a hit too.
August 19, 2025
Great food, good prices, huge servings- would definitely go back! I wouldn't go hotter than level 2 or 3 🥵
August 19, 2025
Tried Super 20, seriously spicy for me. Not going to try further as I heard there is devil pepper in Super 50. The food is nice and the staff r wonderful n friendly. The curry is smooth n spicy. Rice nicely done. The portion is filling for a guy. So I'm pretty sure u will be able to eat. The toast is SUPER AWESOME! If looking for dessert u must surely try. U will never be disappointed.
August 19, 2025
Really good food! The chicken katsu curry was amazing, real Japanese style.
August 19, 2025
Cockroach 🪳 on table just running around freely. After informing a male waiter he called his supervisor, he acknowledged but then nothing else happened! No cleaning of the cockroach, they just let it run around right next to me. After asking the male waiter if we will remove the simple answer was “oh no I need to clean this entire area!” So I asked if he will not remove the cockroach now while Iam eating and drinking, only after that he removed the cockroach.
Sorry but no sorry
August 19, 2025