Swensen's at Bugis Junction has been Singapore's beloved family restaurant of choice since opening in 1996, creating memorable dining experiences with their signature combination of delicious comfort food and world-famous ice cream sundaes. Known for capturing hearts with hospitable, homely ambience and casual atmosphere, this iconic restaurant accommodates up to 150 guests in a cozy, welcoming space that has become synonymous with family celebrations and casual gatherings. Located on the first floor of Bugis Junction, Swensen's continues the legacy that began in 1979, establishing itself as an essential destination for multi-generational dining experiences.
The comprehensive menu features all-day brunch options, hearty soups, fresh salads, gourmet burgers, sandwiches, and expertly grilled selections including signature Ribeye Steak and classic Fish & Chips. Popular comfort foods like Baked Spaghetti Bolognese, Mac 'N' Cheese, and locally-inspired Crab Meat Fried Rice ensure every family member finds something satisfying. The legendary ice cream selection includes famous sundaes like Sticky Chewy Chocolate, classic Banana Split, and the playful 'Fried Chicken' ice cream, alongside creative ice cream meltdowns that have delighted customers for decades. A dedicated Kids' Menu ensures younger diners enjoy specially crafted meals in the fun, friendly atmosphere.
Operating daily from 11:30 AM to 10:30 PM with special extended hours until 2:00 AM on Fridays, Saturdays, and eve of public holidays, Swensen's Bugis Junction provides unmatched convenience for late-night dining. Located at #01-68 Bugis Junction with easy access from multiple MRT lines, the restaurant offers both dine-in and takeaway options plus regular promotions on meal deals and ice cream specials. With its central location perfect for post-shopping dining and exploration, Swensen's remains the definitive choice for families seeking quality food, famous desserts, and warm hospitality in Singapore's dynamic Bugis district.
I usually enjoy visiting Swensen’s for its reliable comfort food and casual atmosphere, but my recent experience at the Bugis Junction outlet was anything but pleasant. While all the other staff members were extremely polite, one just made a really unforgettable impression on me.
Upon enquiring politely about a voucher I had for complimentary fries, I was met with a surprisingly rude and dismissive attitude from the staff. Regrettably I had not thought about getting her name, but she was the only hijabi staff on duty today. I really expected a fellow hijabi sister to be more courteous.
Rather than addressing my question with a simple explanation, she seemed irritated and curt, as though I was an inconvenience rather than a paying customer. The tone and body language conveyed an unmistakable message: she couldn’t be bothered.
Customer service is half the dining experience, and when it feels like you’re being talked down to for simply asking about a promotion *Swensen’s themselves issued*, it leaves a bad taste—worse than any cold fries ever could. A little courtesy and professionalism go a long way, especially in the service industry. I think Singaporeans have a lot to learn from the Filipinos and Chinese Nationals where service is concerned.
Swensen’s may still serve up *decent* food, but this outlet needs a serious refresher in customer relations. I won’t be returning to the Bugis Junction branch anytime soon—and I’d advise others to think twice if you value respectful service. Her attitude had spoilt my entire experience when I was supposed to be having a nice lunch with my kids
Ars 3276
Not too bad overall.
My tenderloin was forgotten and all pax on my table finished their meal.
Had to remind afew times for some stuff but its ok.
Ice cream remains good as before
Jimmy Toh
The branch manager (the fatter of the two and wearing a red tie) was most unhelpful from the main entrance to the table! Gave one word answers and always moved away before we could seek clarification. The rest of the staff were good, especially the other gentleman in glasses. He was courteous.
Will
Ordered apple crumble and a coit tower. Waited 10 mins for food and at the thirty min, the waiter (young boy with short hair) said, outside lots of pple queuing.
We waited outside in a q too, we waited for our food to be served too. Even Toast Box also has a 45 mins grace time during peak hours.
Why not just tell me before I enter that food will be served after 10mins, and by another 20 mins u got to leave.
Apple crumble does not have a good texture, but senior medium age server was kind to caution us about the heat and splatter.
Pls train ur young waiter.
Overall end is vvvv noisy. Children screaming. Will not come during a weekend.
Fei Fei Oon
I usually enjoy visiting Swensen’s for its reliable comfort food and casual atmosphere, but my recent experience at the Bugis Junction outlet was anything but pleasant. While all the other staff members were extremely polite, one staff member made a truly unforgettable impression on me.
Upon politely inquiring about a voucher I had for complimentary fries, I was met with a surprisingly rude and dismissive attitude from the staff member. Regrettably, I had not thought about getting her name, but she was the only hijabi staff member on duty today. I had really expected a fellow hijabi sister to be more courteous.
Rather than addressing my question with a simple explanation, she seemed irritated and curt, as though I were an inconvenience rather than a paying customer. The tone and body language conveyed an unmistakable message: she couldn’t be bothered.
Customer service is half the dining experience, and when it feels like you’re being talked down to for simply asking about a promotion *Swensen’s themselves issued*, it leaves a bad taste—worse than any cold fries ever could. A little courtesy and professionalism go a long way, especially in the service industry. I believe Singaporeans have a lot to learn from Filipinos and Chinese nationals where service is concerned.
Swensen’s may still serve up *decent* food, but this outlet needs a serious refresher in customer relations. I won’t be returning to the Bugis Junction branch anytime soon—and I’d advise others to think twice if you value respectful service. Her attitude had spoiled my entire experience when I was supposed to be having a nice lunch with my kids.
Aris 3276
Not too bad overall.
My tenderloin was forgotten, and everyone at my table finished their meal.
Had to remind a few times for a few things, but it's okay.
Ice cream remains good as before.
Jamie Toh
The branch manager (the fatter of the two and wearing a red tie) was most unhelpful from the main entrance to the table! He gave one-word answers and always moved away before we could seek clarification. The rest of the staff were good, especially the other gentleman in glasses. He was courteous.
Wei
Ordered apple crumble and a coit tower. We waited 10 minutes for food, and at the thirty-minute mark, the waiter (a young boy with short hair) said, "Lots of people are queuing outside."
We also waited outside in a queue for our food to be served. Even Toast Box has a 45-minute grace period during peak hours.
Why not just tell me before I enter that food would be served after 10 minutes, and that I'd have to leave after another 20 minutes?
The apple crumble did not have a good texture, but a more senior, middle-aged server kindly cautioned us about the heat and splatter.
Please train your young waiter.
Overall, it was very noisy. Children were screaming. I will not return on a weekend.
Positive Reviews
David
Literally the BEST NASI LEMAK I ever had ever. Everything, every single ingredient, is PERFECT I'm not even saying this lightly. The rice is elegant and flavourful, the chilli is elegant and flavourful too, the chicken is crispy and tasty and tender. REALLY IS THE BEST I EVER HAD FULL STOP. Worth every single penny. Trust me
Compliments to the chef for making this dish. Amazing amazing amazing amazing
Sean
I was rather surprised that the waiters of this outlet were very service oriented. The chinese waiter that showed us to the seat told us not to hesitate to look for them if we got any issues. Later after we ate our ice-cream, another male waiter of foreign origins came to chat with us to make sure everything was alright. Although it could also be a signal to remind us to get on our way due to a short queue outside. This outlet also has a limited seating capacity as compared to other places like Tampines. Overall we felt very welcomed. This might be the best outlet so far in terms of service. 23 May 25
victor wong
Great ambience with friendly staffs. Celebrated birthday for my boy and have a sumptuous dinner there. Waiter was kind enough to serve a cup of hot drink when we felt cold. Thumbs up for their service!
Nurul Ain
I had a wonderful dining experience at Swensen’s Bugis! The staff were incredibly warm and attentive, creating a welcoming atmosphere from the moment we walked in. Service was prompt and professional, even during peak hours.
The food was delicious—generous portions, well-prepared, and consistent with the Swensen’s standard. The fish & chips were crispy and flavorful, and the baked rice was comfort food at its best. Of course, we couldn’t leave without dessert—the signature Earthquake sundae was a hit!
The restaurant was clean, well-lit, and spacious, making it perfect for both family outings and casual hangouts with friends. I really appreciate how they maintain quality at Bugis branch.
Sitti Zaleha
Favourite Ice-cream & food before and now. Pastas, fish, chicken and meat dishes. Need to use tablet to order but you can still place your order with staff.
Cher
Exceptional service by Clement! Super friendly to everyone, very helpful as well. Would love to come back again just for him! Makes everyone feel super welcome. Food was great! Black pepper spaghetti was flavourful and just like years ago.
Britney Khu
I recently visited first time for Swensen’s at this very particular outlet and while it wasn’t the most outstanding meal, it had its highlights. One thing that stood out was the sheer variety of options on the menu—there’s definitely something for everyone.
I tried the salmon, which, unfortunately, was a bit on the dry side. It lacked the juiciness and tenderness I was hoping for. However, the spaghetti was a pleasant surprise—perfectly cooked with a great balance of flavors.
Ajòömma
Good hospitality & good customer service skill! Manager Raudah is so friendly & nice. 👍👏!
She even recommended us their savoury waffles as their classic waffles has finished. We love it! Thank you Manager Raudah & Swensen's team!
Istina Jap
Food was superb .. Fresh and Tantalising .the pasta tasted so good! . mango lychee is so refreshing on this hot weather .. its not too sweet .. and its just awesome .. Loved the cheese sticks too! ..All the Staff here was very observant friendly and professional ..I’d like to compliment the staff, Rifqah and Shahid, for their warm and welcoming service. I don’t usually dine out alone, but they really made me feel comfortable and at home. Their hospitality truly made my experience special. Thank you!
The place was really neat and clean too! everything was so organised, plates and cutleries were quickly cleared . Its peaceful and cosy with smiling staff all around . I would surely come back and do recommend this place !
Jo
Had a meal at Swensen’s and ordered the Fish and Chips, Breaded Chicken, Baked rice. All the dishes were well prepared and tasted enjoyable. The fish and chicken were crispy on the outside and tender on the inside. The sides complemented the meal nicely. The ice cream was a perfect way to end the meal, rich and satisfying as always. The only downside was the service as it was a little hard to get the staff’s attention.
Faye Yap (叶栩绯)
I don’t usually eat at Swensen’s, but it was my birthday and I had some vouchers to use, so why not! We were greeted by a really friendly staff member who attended to us warmly, which made for a great start.
My family and I weren’t sure what to order, so we all ended up getting burgers (different types) since they looked more interesting compared to the usual Western fare like chicken chop, which you can find anywhere. The burgers were delicious, but I do have one gripe: they were served on a “mini wood chopping board”. It made eating a bit of a mess, with fries spilling onto the table as I cut into the burger. It was too tall to eat with my hands, so cutting was the only option.
The highlight for me was the chilli crab bowl—it was absolutely awesome! The sauce was rich, flavourful, and perfectly made. My family and I devoured it in no time.
Honestly, I’d probably only come back for special occasions or if there’s an interesting limited-time menu. Their regular menu feels a bit too mainstream and doesn’t tempt me much.
Da Wei
Literally the BEST NASI LEMAK I've ever had! Everything, every single ingredient, is PERFECT. I'm not even saying this lightly. The rice is elegant and flavourful, the chilli is elegant and flavourful too, the chicken is crispy and tasty and tender. REALLY IS THE BEST I'VE EVER HAD. Full stop. Worth every single penny. Trust me!
Compliments to the chef for making this dish. Amazing! Amazing! Amazing! Amazing!
Shawn
I was rather surprised that the waiters of this outlet were very service-oriented. The Chinese waiter who showed us to our seat told us not to hesitate to look for them if we had any issues. Later, after we finished our ice cream, another male waiter of foreign origin came to chat with us to make sure everything was all right. Although it could also have been a subtle signal to remind us to get on our way, given the short queue outside. This outlet also has a limited seating capacity compared to other places like Tampines. Overall, we felt very welcomed. This might be the best outlet so far in terms of service. 23 May 25
Vincent Wong
Great ambience with friendly staff. We celebrated my boy's birthday and had a sumptuous dinner there. The waiter was kind enough to serve a hot drink when we felt cold. Thumbs up for their service!
Nurul Aini
I had a wonderful dining experience at Swensen’s Bugis! The staff were incredibly warm and attentive, creating a welcoming atmosphere from the moment we walked in. Service was prompt and professional, even during peak hours.
The food was delicious—generous portions, well-prepared, and consistent with the Swensen’s standard. The fish & chips were crispy and flavorful, and the baked rice was comfort food at its best. Of course, we couldn’t leave without dessert—the signature Earthquake sundae was a hit!
The restaurant was clean, well-lit, and spacious, making it perfect for both family outings and casual hangouts with friends. I really appreciate how they maintain quality at the Bugis branch.
Siti Zaleha
Favourite ice cream and food, then and now. Pastas, fish, chicken, and meat dishes. You need to use a tablet to order, but you can still place your order with staff.
Sher
Exceptional service by Clement! He was super friendly to everyone and very helpful. Would love to come back again just for him! He makes everyone feel super welcome. Food was great! Black pepper spaghetti was flavourful and just like years ago.
Bridget Khoo
I recently visited Swensen's for the first time at this particular outlet, and while it wasn't the most outstanding meal, it had its highlights. One thing that stood out was the sheer variety of options on the menu—there's definitely something for everyone.
I tried the salmon, which, unfortunately, was a bit on the dry side. It lacked the juiciness and tenderness I was hoping for. However, the spaghetti was a pleasant surprise—perfectly cooked with a great balance of flavors.
Ajoomma
Good hospitality and good customer service skills! Manager Raudah is so friendly and nice! She even recommended us their savoury waffles as their classic waffles had finished. We love it! Thank you, Manager Raudah and Swensen's team!
Justina Jap
Food was superb. Fresh and tantalizing. The pasta tasted so good! The mango lychee was so refreshing on this hot weather. It's not too sweet, and it's just awesome. Loved the cheese sticks too!
All the staff here were very observant, friendly, and professional. I'd like to compliment the staff, Rifqah and Shahid, for their warm and welcoming service. I don't usually dine out alone, but they really made me feel comfortable and at home. Their hospitality truly made my experience special. Thank you!
The place was really neat and clean too! Everything was so organized; plates and cutlery were quickly cleared. It's peaceful and cozy with smiling staff all around. I would surely come back and do recommend this place!
Joe
Had a meal at Swensen’s and ordered Fish and Chips, Breaded Chicken, and Baked Rice. All the dishes were well prepared and were enjoyable. The fish and chicken were crispy on the outside and tender on the inside. The sides complemented the meal nicely. The ice cream was a perfect way to end the meal, rich and satisfying as always. The only downside was the service, as it was a little hard to get the staff’s attention.
Faye Yap (叶栩菲)
I don’t usually eat at Swensen’s, but it was my birthday and I had some vouchers to use, so why not! We were greeted by a really friendly staff member who attended to us warmly, which made for a great start.
My family and I weren’t sure what to order, so we all ended up getting burgers (different types) since they looked more interesting compared to the usual Western fare, such as chicken chop, which is found everywhere. The burgers were delicious, but I do have one gripe: they were served on a “mini wood chopping board.” It made eating a bit of a mess, with fries spilling onto the table as I cut into the burger. It was too tall to eat with my hands, so cutting was the only option.
The highlight for me was the chilli crab bowl—it was absolutely awesome! The sauce was rich, flavourful, and perfectly made. My family and I devoured it in no time.
Honestly, I’d probably only come back for special occasions or if there’s an interesting limited-time menu. Their regular menu feels a bit too mainstream and doesn’t tempt me much.
