I usually enjoy visiting Swensen’s for its reliable comfort food and casual atmosphere, but my recent experience at the Bugis Junction outlet was anything but pleasant. While all the other staff members were extremely polite, one just made a really unforgettable impression on me.
Upon enquiring politely about a voucher I had for complimentary fries, I was met with a surprisingly rude and dismissive attitude from the staff. Regrettably I had not thought about getting her name, but she was the only hijabi staff on duty today. I really expected a fellow hijabi sister to be more courteous.
Rather than addressing my question with a simple explanation, she seemed irritated and curt, as though I was an inconvenience rather than a paying customer. The tone and body language conveyed an unmistakable message: she couldn’t be bothered.
Customer service is half the dining experience, and when it feels like you’re being talked down to for simply asking about a promotion *Swensen’s themselves issued*, it leaves a bad taste—worse than any cold fries ever could. A little courtesy and professionalism go a long way, especially in the service industry. I think Singaporeans have a lot to learn from the Filipinos and Chinese Nationals where service is concerned.
Swensen’s may still serve up *decent* food, but this outlet needs a serious refresher in customer relations. I won’t be returning to the Bugis Junction branch anytime soon—and I’d advise others to think twice if you value respectful service. Her attitude had spoilt my entire experience when I was supposed to be having a nice lunch with my kids
David
5
Literally the BEST NASI LEMAK I ever had ever. Everything, every single ingredient, is PERFECT I'm not even saying this lightly. The rice is elegant and flavourful, the chilli is elegant and flavourful too, the chicken is crispy and tasty and tender. REALLY IS THE BEST I EVER HAD FULL STOP. Worth every single penny. Trust me
Compliments to the chef for making this dish. Amazing amazing amazing amazing
Sean
5
I was rather surprised that the waiters of this outlet were very service oriented. The chinese waiter that showed us to the seat told us not to hesitate to look for them if we got any issues. Later after we ate our ice-cream, another male waiter of foreign origins came to chat with us to make sure everything was alright. Although it could also be a signal to remind us to get on our way due to a short queue outside. This outlet also has a limited seating capacity as compared to other places like Tampines. Overall we felt very welcomed. This might be the best outlet so far in terms of service. 23 May 25
victor wong
5
Great ambience with friendly staffs. Celebrated birthday for my boy and have a sumptuous dinner there. Waiter was kind enough to serve a cup of hot drink when we felt cold. Thumbs up for their service!
Nurul Ain
5
I had a wonderful dining experience at Swensen’s Bugis! The staff were incredibly warm and attentive, creating a welcoming atmosphere from the moment we walked in. Service was prompt and professional, even during peak hours.
The food was delicious—generous portions, well-prepared, and consistent with the Swensen’s standard. The fish & chips were crispy and flavorful, and the baked rice was comfort food at its best. Of course, we couldn’t leave without dessert—the signature Earthquake sundae was a hit!
The restaurant was clean, well-lit, and spacious, making it perfect for both family outings and casual hangouts with friends. I really appreciate how they maintain quality at Bugis branch.
Sitti Zaleha
5
Favourite Ice-cream & food before and now. Pastas, fish, chicken and meat dishes. Need to use tablet to order but you can still place your order with staff.
Cher
5
Exceptional service by Clement! Super friendly to everyone, very helpful as well. Would love to come back again just for him! Makes everyone feel super welcome. Food was great! Black pepper spaghetti was flavourful and just like years ago.
Ars 3276
3
Not too bad overall.
My tenderloin was forgotten and all pax on my table finished their meal.
Had to remind afew times for some stuff but its ok.
Ice cream remains good as before
Britney Khu
4
I recently visited first time for Swensen’s at this very particular outlet and while it wasn’t the most outstanding meal, it had its highlights. One thing that stood out was the sheer variety of options on the menu—there’s definitely something for everyone.
I tried the salmon, which, unfortunately, was a bit on the dry side. It lacked the juiciness and tenderness I was hoping for. However, the spaghetti was a pleasant surprise—perfectly cooked with a great balance of flavors.
Jimmy Toh
2
The branch manager (the fatter of the two and wearing a red tie) was most unhelpful from the main entrance to the table! Gave one word answers and always moved away before we could seek clarification. The rest of the staff were good, especially the other gentleman in glasses. He was courteous.