Ajòömma
5
Good hospitality & good customer service skill! Manager Raudah is so friendly & nice. 👍👏! She even recommended us their savoury waffles as their classic waffles has finished. We love it! Thank you Manager Raudah & Swensen's team!
Rating Summary
4.1
30 reviews
5 93%
4 100%
3 93%
2 87%
1 80%
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Will
2
Ordered apple crumble and a coit tower. Waited 10 mins for food and at the thirty min, the waiter (young boy with short hair) said, outside lots of pple queuing. We waited outside in a q too, we waited for our food to be served too. Even Toast Box also has a 45 mins grace time during peak hours. Why not just tell me before I enter that food will be served after 10mins, and by another 20 mins u got to leave. Apple crumble does not have a good texture, but senior medium age server was kind to caution us about the heat and splatter. Pls train ur young waiter. Overall end is vvvv noisy. Children screaming. Will not come during a weekend.
Istina Jap
5
Food was superb .. Fresh and Tantalising .the pasta tasted so good! . mango lychee is so refreshing on this hot weather .. its not too sweet .. and its just awesome .. Loved the cheese sticks too! ..All the Staff here was very observant friendly and professional ..I’d like to compliment the staff, Rifqah and Shahid, for their warm and welcoming service. I don’t usually dine out alone, but they really made me feel comfortable and at home. Their hospitality truly made my experience special. Thank you! The place was really neat and clean too! everything was so organised, plates and cutleries were quickly cleared . Its peaceful and cosy with smiling staff all around . I would surely come back and do recommend this place !
Jo
4
Had a meal at Swensen’s and ordered the Fish and Chips, Breaded Chicken, Baked rice. All the dishes were well prepared and tasted enjoyable. The fish and chicken were crispy on the outside and tender on the inside. The sides complemented the meal nicely. The ice cream was a perfect way to end the meal, rich and satisfying as always. The only downside was the service as it was a little hard to get the staff’s attention.
Faye Yap (叶栩绯)
5
I don’t usually eat at Swensen’s, but it was my birthday and I had some vouchers to use, so why not! We were greeted by a really friendly staff member who attended to us warmly, which made for a great start. My family and I weren’t sure what to order, so we all ended up getting burgers (different types) since they looked more interesting compared to the usual Western fare like chicken chop, which you can find anywhere. The burgers were delicious, but I do have one gripe: they were served on a “mini wood chopping board”. It made eating a bit of a mess, with fries spilling onto the table as I cut into the burger. It was too tall to eat with my hands, so cutting was the only option. The highlight for me was the chilli crab bowl—it was absolutely awesome! The sauce was rich, flavourful, and perfectly made. My family and I devoured it in no time. Honestly, I’d probably only come back for special occasions or if there’s an interesting limited-time menu. Their regular menu feels a bit too mainstream and doesn’t tempt me much.
Fei Fei Oon
2
I usually enjoy visiting Swensen’s for its reliable comfort food and casual atmosphere, but my recent experience at the Bugis Junction outlet was anything but pleasant. While all the other staff members were extremely polite, one staff member made a truly unforgettable impression on me. Upon politely inquiring about a voucher I had for complimentary fries, I was met with a surprisingly rude and dismissive attitude from the staff member. Regrettably, I had not thought about getting her name, but she was the only hijabi staff member on duty today. I had really expected a fellow hijabi sister to be more courteous. Rather than addressing my question with a simple explanation, she seemed irritated and curt, as though I were an inconvenience rather than a paying customer. The tone and body language conveyed an unmistakable message: she couldn’t be bothered. Customer service is half the dining experience, and when it feels like you’re being talked down to for simply asking about a promotion *Swensen’s themselves issued*, it leaves a bad taste—worse than any cold fries ever could. A little courtesy and professionalism go a long way, especially in the service industry. I believe Singaporeans have a lot to learn from Filipinos and Chinese nationals where service is concerned. Swensen’s may still serve up *decent* food, but this outlet needs a serious refresher in customer relations. I won’t be returning to the Bugis Junction branch anytime soon—and I’d advise others to think twice if you value respectful service. Her attitude had spoiled my entire experience when I was supposed to be having a nice lunch with my kids.
Da Wei
5
Literally the BEST NASI LEMAK I've ever had! Everything, every single ingredient, is PERFECT. I'm not even saying this lightly. The rice is elegant and flavourful, the chilli is elegant and flavourful too, the chicken is crispy and tasty and tender. REALLY IS THE BEST I'VE EVER HAD. Full stop. Worth every single penny. Trust me! Compliments to the chef for making this dish. Amazing! Amazing! Amazing! Amazing!
Shawn
5
I was rather surprised that the waiters of this outlet were very service-oriented. The Chinese waiter who showed us to our seat told us not to hesitate to look for them if we had any issues. Later, after we finished our ice cream, another male waiter of foreign origin came to chat with us to make sure everything was all right. Although it could also have been a subtle signal to remind us to get on our way, given the short queue outside. This outlet also has a limited seating capacity compared to other places like Tampines. Overall, we felt very welcomed. This might be the best outlet so far in terms of service. 23 May 25
Vincent Wong
5
Great ambience with friendly staff. We celebrated my boy's birthday and had a sumptuous dinner there. The waiter was kind enough to serve a hot drink when we felt cold. Thumbs up for their service!
Nurul Aini
5
I had a wonderful dining experience at Swensen’s Bugis! The staff were incredibly warm and attentive, creating a welcoming atmosphere from the moment we walked in. Service was prompt and professional, even during peak hours. The food was delicious—generous portions, well-prepared, and consistent with the Swensen’s standard. The fish & chips were crispy and flavorful, and the baked rice was comfort food at its best. Of course, we couldn’t leave without dessert—the signature Earthquake sundae was a hit! The restaurant was clean, well-lit, and spacious, making it perfect for both family outings and casual hangouts with friends. I really appreciate how they maintain quality at the Bugis branch.