Reviews for Challenger Bugis Junction Flagship Store
Seow Yin Tan
1
Went through a lot of hassle in extended warranty. Long story short, went to customer service. Was attended by Sam and arif. They were nice but explanation on extended warranty and repair was not satisfactory. No choice but to email customer service instead. Was helped by Eric who was v clear and understanding towards my issue w the warranty and phone. Went again with my phone and was helped by Nelson. Nelson was knowledgeable and helpful. Took about 10 days to get the phone back. Went over around 2.30pm today (Sunday 1/6) was served by a v v black face young lady. No smile, nothing. In general just a bad experience to be served by her. When asked what was done to phone, a reluctant answer of phone unresponsive and green line. I didn't catch her name. My goal is to get out of there.
To Challenger, pls put knowledgeable customer service representative at desk and this young lady need to get her attitude checked.
To reinforce
Sam and Arif-good attitude but can't answer questions presented
Eric and nelson-good and understand and was able to assure customers on issues and solution.
Last one-a young lady-horrible attitude.
Gin Lee
5
This is undeniably the best Challenger branch I have been to. I was looking for both laptop and printer tonight and was thoroughly served by a male staff in his 20s/early 30s (did not get his name). He was extremely knowledgeable and passionate about the products and guided me through all the specifications and usage patiently. There was no hard selling or sweet lies about the products and he explained as what it is. The whole process really helped me greatly that I made a decisive move to buy a laptop.
I was also served by a male staff in his 40s at the printer section. He was also very knowledgeable about all the specifications. The branch is full of impressive staff who know their products well. Service was prompt and good too!
I went to Sim Lim the whole day before I came here and was not able to get details and good understanding. Never did I expect I would get my expensive gadgets at Challenger. I'm a long time Valore member by the way. Please keep it up!
Xin Hao
4
Was served by Asif at the laptop electronics section. Super knowledgeable and very patient in recommending the best model for your needs without merely pushing certain brands/products to me. Wish all salesperson are like him. He helped me to calculate the best deal possible as well given my budget and offered the best possible price. Superb customer service and was really impressed. I have been to other outlets at AMK, Nex, City Square, Plaza Sing, but he stands out clearly with his professionalism and eager attitude.
It’s not located in a very prominent location but frequent goers of the mall know where this is “hidden”. Need a little bit of navigation if you are first timer at this mall. Regardless, it’s their flagship store and largest in Singapore. There are models and special deals here which you might not find in other outlets, including exclusive model sets.
That said, love the layout, spacing, and designated corners. Brands are displayed prominently, signboards are clear to direct users to specific needs. All staff are very friendly and helpful - you can find one easily to serve you readily. No hard-sell and only 100% customer-oriented service. Not too crowded as well typically, also maybe because of the location. It’s also well-stocked and has most equipments and latest gadgets.
5mins walk from Bugis MRT station.
Jie Li Lim
5
Bought a laptop today and was served by Asif. Asif is patient and has provided very good service with good knowledge on the products. He is able to answer the questions asked with clear explanations.Very satisfied with his service 💪🏻👍🏻 …
Andrea Thake
1
I was sold a faulty Garmin watch. When I tried to return the watch, I was told I could have a replacement but it would be in a different colour. I didn’t want a different colour, but they wouldn’t give me a refund. The staff were incredibly rude and unhelpful. The customer service was abysmal. When I first arrived at customer services, I was not even acknowledged. Instead, the guy came in, saw me waiting but proceeded to message on his private cell phone (see photo). The service was very slow. There are so many electrical shops in Singapore, I would never shop here. This was the worst experience I have had in the country. Everyone is always so polite and pleasant but this was absolutely terrible. Don’t go here! If you have any issues it will be a nightmare to sort out!
Joy
5
Here’s a 5 stars to Tom, who initiated the product discussion when I was browsing the Garmin watches. He was able to balance the different brands, functions, and budget I was looking at and gave sound recommendations. I ended up walking away with a Garmin watch on my wrist that is all set up and ready for use. Thanks!
Suri
5
I want to give a shoutout to Lily, who was at the register on the evening of 6 December. She was busy preparing to close up and counting the cash, yet she took the time to help search for my items. Her warmth towards my children was also much appreciated. Thank you, Lily!
Wei Lun Lu
4
Had difficulty finding the location. The address stated B1, but I couldn't find it as it was on the other side, accessible from the Swensen/Pop Mart area at Bugis Walk, not the B1 entrance linked to the MRT station.
I went to customer service, and the service was quick.
Angeline BOON-CHEANG
5
My 2019 HP PC, which I bought from Challenger, started to act up due to a repeated battery and, more recently, motherboard failure. Anthony Ee at the Bugis flagship helped me test and confirm its demise. Patiently, he showed me the latest, fastest, and value-for-money options. He helped me transfer my data (with his own tools), configure, and get it going, ready for my Zoom online courses. In addition, he helped me install my purchased Office software, paired my headset, and synced my chat app. Anthony has been instrumental in saving me hours of PC set-up and heartaches – tasks I'd do once in a while versus what Anthony does daily. The WOW customer service cannot be replaced by AI or online support! I'd choose a human touch, anytime! THANK YOU, Anthony!
Jay Kwek
5
I was there to purchase a gift for an event, and I have to give two thumbs up to Jezer Han (from the headphones section) 👍🏻👍🏻.
Although he was from a different brand, he was not only generous with product information and knowledge sharing, but he genuinely gave suggestions for what you needed instead of hard selling.
Thank you, Jezer! Keep up the good work and your smile too 👏🏻🫶🏻