Reviews for Challenger Bugis Junction Flagship Store
Koobie
5
I would like to praise Pauline, who served me on Singasaver redemption. She was very patient in helping me solve the problem and was very capable. I am really grateful to have met such a good customer service person. Good job 👍🏻 …
Bryan Low
5
I was looking for a home printer, and the salesperson, Jian Yufang, was very helpful, not only checking and advising me on various models more suitable for my family, but also helping me check on alternative printers and assisting with measuring the shortlisted printer’s dimensions. She was also kind enough to provide us with a trolley when we found the printer box to be quite large for us to carry. Thank you!
Kevin Teo
1
Don't get the ValueClub Extended Warranty. It is inconvenient. You'll need to wait 14 days to have your gadget back. Imagine if that's your only gadget. If the salesperson suggests you get it, don't.
In those 14 days, there's a risk of data loss. Additionally, despite being the flagship store, there is no service centre anymore, and the staff at customer service are extremely professional at repeating the phrase "I don't know." Get whatever you want from Challenger, but not the extended warranty.
I wanted to repair my cracked screen, but the moment I heard a 14-day repair period was needed, I was lost. I don't even have a backup phone. I will need to buy another phone in order to fix this phone.
Sean
5
I went to Challenger after visiting the Samsung store just next to it where I had a terrible experience. The person there was so unfriendly and not helpful at all.
At Challenger, we asked a gentleman named Sim to help us understand more about some of the Samsung tablets and other laptops. He was very friendly, helpful, and had a great knack for helping others understand their needs better to meet them. We had such a pleasant experience with him.
Kudos to you, Sim. You are a great example of high-quality customer service.
Jia Lin Chin
5
Purchased a gaming keyboard for my new computer. The service was at least better than Best Denki's. Products are all the same, but the service is really different. Staff at Best Denki don't know everything. Challenger staff can give a good introduction, even though it's not a popular product.
Siew Yin Tan
1
I went through a lot of hassle regarding the extended warranty. Long story short, I went to customer service. I was attended by Sam and Arif. They were nice, but their explanation regarding the extended warranty and repair was not satisfactory. I had no choice but to email customer service instead. I was helped by Eric, who was very clear and understanding of my issue with the warranty and phone. I went again with my phone and was helped by Nelson. Nelson was knowledgeable and helpful. It took about 10 days to get the phone back.
Today, around 2:30 PM (Sunday, 1/6), I was served by a very sullen young lady. No smile, nothing. In general, it was just a bad experience to be served by her. When asked what was done to the phone, I received a reluctant answer: "phone unresponsive and green line." I didn't catch her name. My goal was to get out of there.
To Challenger, please put knowledgeable customer service representatives at the desk, and this young lady needs to get her attitude checked.
To reiterate:
Sam and Arif: Good attitude, but couldn't answer questions presented.
Eric and Nelson: Good and understanding, and were able to assure customers regarding issues and solutions.
The young lady: Horrible attitude.
Jin Lee
5
This is undeniably the best Challenger branch I have been to. I was looking for a laptop and a printer tonight and was thoroughly assisted by a male staff in his 20s/early 30s (did not get his name). He was extremely knowledgeable and passionate about the products and guided me through all the specifications and usage patiently. There was no hard selling or sweet lies about the products, and he explained them as they are. The whole process really helped me greatly, leading me to make a decisive move to buy a laptop.
I was also assisted by a male staff in his 40s at the printer section. He was also very knowledgeable about all the specifications. The branch is full of impressive staff who know their products well. Service was prompt and good too!
I went to Sim Lim the whole day before I came here and was unable to get details and a good understanding. I never expected I would get my expensive gadgets at Challenger. I'm a long-time Valore member, by the way. Please keep it up!
Sin Hao
4
Here's the edited review:
Was served by Asif at the laptop electronics section. Super knowledgeable and very patient in recommending the best model for my needs, without merely pushing certain brands or products. Wish all salespeople were like him. He also helped me calculate the best deal possible given my budget and offered the best possible price. Superb customer service, and I was really impressed. I have been to other outlets (AMK, Nex, City Square, Plaza Sing), but he clearly stands out with his professionalism and eager attitude.
It's not located in a very prominent spot, but frequent visitors to the mall know where it's "hidden." First-timers to this mall might need a little navigation. Regardless, it's their flagship store and largest in Singapore. There are models and special deals here that you might not find in other outlets, including exclusive model sets.
That said, I love the layout, spacing, and designated corners. Brands are displayed prominently, and signboards are clear, directing users to specific sections. All staff are very friendly and helpful; you can easily find someone to readily serve you. There's no hard-selling, and the service is 100% customer-oriented. It's also typically not too crowded, perhaps due to its location. It's also well-stocked and has most equipment and the latest gadgets.
A 5-minute walk from Bugis MRT station.
Jaylee Lim
5
Bought a laptop today and was served by Asif. Asif is patient and has provided very good service with good knowledge of the products. He is able to answer questions with clear explanations. I am very satisfied with his service 💪🏻👍🏻 …
Andrea Tay
1
I was sold a faulty Garmin watch. When I tried to return the watch, I was told I could have a replacement, but only a different colour was available. I didn’t want a different colour, but they wouldn’t give me a refund. The staff were incredibly rude and unhelpful. The customer service was abysmal. When I first arrived at customer service, I was not even acknowledged. Instead, a staff member came in, saw me waiting, but proceeded to message on his personal cell phone (see photo). The service was very slow. There are so many electrical shops in Singapore, I would never shop here. This was the worst experience I have had in the country. Everyone is always so polite and pleasant, but this was absolutely terrible. Don’t go here! If you have any issues, it will be a nightmare to sort out!