Heart To Heart Jewellery at Bugis Junction represents over two decades of contemporary gold and silver jewelry excellence, serving global clientele since 2000 through Singapore and Hong Kong operations that specialize in 18K gold jewelry, engagement rings, wedding bands, and bespoke jewelry creations. This established fine jewelry destination provides customers with access to Forever Love Moissanite collections, GIA/IGI Lab Grown Diamond jewelry, and custom design services that transform personal visions into lasting symbols of love, commitment, and personal style, appealing to customers seeking both traditional elegance and contemporary innovation in fine jewelry craftsmanship.
The comprehensive jewelry collection features premium 18K gold pieces, Forever Love Moissanite engagement rings and wedding bands that offer exceptional brilliance and durability, lab-grown diamonds certified by respected gemological institutes, and bespoke jewelry services that allow customers to create unique pieces reflecting personal preferences and meaningful occasions. Each piece represents careful attention to quality materials, expert craftsmanship, and design excellence that honors both traditional jewelry-making techniques and modern aesthetic sensibilities, ensuring customers receive jewelry that meets both emotional significance and practical durability requirements.
Operating with personalized service approaches that include custom consultations, expert guidance in gemstone selection, and professional jewelry design collaboration, Heart To Heart Jewellery provides comprehensive fine jewelry experiences that extend beyond simple retail transactions to create lasting relationships with customers celebrating life's most meaningful moments. The combination of premium materials, expert craftsmanship, custom design capabilities, and established reputation for quality makes Heart To Heart Jewellery an essential destination for anyone seeking fine jewelry that combines emotional significance with exceptional quality and lasting beauty in Singapore's competitive luxury jewelry market.
Bad attitude from lady with black shoulder length hair. There was no customer and she was not doing anything so I asked if there’s a pharmacy near by. She did not even bother looking up. if looking for moissanite, you’re better off buying from Etsy or other online stores. They offer unique custom pieces for around the same price or cheaper unlike their tacky common design. PS. I was waiting for my mom to finish shopping outside Iora so I had a good view of their counter. There was a couple who came to view the shop but the rude lady wasn’t even around to serve them. She disappeared for a good 20 mins at 4.10pm. Not sure why anyone would hire someone with bad attitude who don’t even bother doing their job properly.
Justin Wong
Staff mentioned 50% off on name customised necklace a few days ago. Upon contacting customer service to see if the promo is still up, their response was just to visit the store. When i travelled down to their store, they mentioned there was no more promo. Wasted my time, exceptionally poor attitude from the customer service. Had they mentioned the promo wasn’t available anymore upon asking, we will not make the wasted trip down.
Athena Michael
Horrendous service. The service staff at this outlet needs a lesson on customer service. Had passed by and asked for directions, instead of politely responding was met with eye rolls, terribly rude tone and dismissive attitude. If the aim is to attract customers, then service staff need to first learn how to be polite to customers.
Athena Mak
Horrendous service. The service staff at this outlet needs a lesson on customer service. I had passed by and asked for directions, and instead of politely responding, I was met with eye rolls, a terribly rude tone, and a dismissive attitude. If the aim is to attract customers, then service staff need to first learn how to be polite to customers.
Jason Wong
Staff mentioned 50% off on a name-customised necklace a few days ago. Upon contacting customer service to see if the promo was still active, their response was simply to visit the store. When I travelled down to their store, they mentioned there was no longer a promo. This wasted my time, and the customer service displayed an exceptionally poor attitude. Had they mentioned the promo wasn't available anymore when asked, we would not have made the wasted trip down.
Teh Si
Bad attitude from the lady with black shoulder-length hair. There were no customers, and she was doing nothing, so I asked if there was a pharmacy nearby. She didn't even bother looking up. If you're looking for moissanite, you're better off buying from Etsy or other online stores. They offer unique, custom pieces for around the same price or cheaper, unlike this store's tacky, common designs. P.S. I was waiting for my mom to finish shopping outside Iora, so I had a good view of their counter. There was a couple who came to view the shop, but the rude lady wasn't even around to serve them. She disappeared for a good 20 minutes at 4:10 PM. Not sure why anyone would hire someone with a bad attitude who doesn't even bother doing their job properly.
Positive Reviews
Candy Teong Candy Teong
Affordable prices, good service, and our own unique custom models. . . 🥳 …
Joshua Gan
The lady named Li Yin is friendly and patient. She provided good service. The first time was to get an engagement ring. And then we went to her for the wedding bands.
She's honest and willing to help. I will go to her again when I wanna buy jewelry.
Jasper Chua
Great experience buying my engagement ring here. Staff Li Yin, was incredibly patient and helpful when recommending the different types and grades of the diamonds. 10/10 will recommend to friends!
h y
I had the pleasure time during my recent purchasing experience, and I couldn't be happier with the service she provided. Liyin's kind and patient demeanor made the entire process smooth and stress-free. No hard selling at all🥹🥹 She took the time to understand my needs and preferences, answering all my questions with a depth of knowledge that truly impressed me. I highly recommend Liyin to anyone seeking exceptional customer service.
Nurin Syahirah Azman
We had a good experience with the salesperson, Li Yin. She has helped us with her knowledge. Highly recommended for couples to get their rings customisation here.
Clara Ng
Exceptional service! The girl went above and beyond to ensure I felt valued and understood as a customer.🥺 If you're looking for top-notch service and beautiful jewelry, go to this shop and look for Liyin!! …
陈秀珍
She was very detailed, patient and catered to our budget accordingly. Highly recommended!
Cindy Teong
Affordable prices, good service, and our own unique custom models... 🥳
Tan Siew Chin
She was very detailed and patient, and she catered to our budget. Highly recommended!
Cara Ng
Exceptional service! Liyin went above and beyond to ensure I felt valued and understood as a customer. If you're looking for top-notch service and beautiful jewelry, go to this shop and look for Liyin!
Nurin Syahira Azmi
We had a good experience with the salesperson, Li Yin. Her knowledge was very helpful. Highly recommended for couples to get their rings customised here.
Jason Chua
Great experience buying my engagement ring here. Staff Li Yin was incredibly patient and helpful when recommending the different types and grades of diamonds. 10/10. Will recommend to friends!
Jonathan Gan
The lady named Li Yin is friendly and patient. She provided good service. We first went to her for an engagement ring, and then returned for our wedding bands. She's honest and willing to help. I will go to her again when I want to buy jewelry.
Hui Yi
I had a pleasant experience during my recent purchase, and I couldn't be happier with the service she provided. Liyin's kind and patient demeanor made the entire process smooth and stress-free. No hard selling at all. She took the time to understand my needs and preferences, answering all my questions with a depth of knowledge that truly impressed me. I highly recommend Liyin to anyone seeking exceptional customer service.
