Met this guy Mr Eu Gen Rong in Lee Hwa bugis junction branch. Most of advisors are friendly.
Eu is young but humble, exceptionally sincere and going the extra mile. We went to expand our wedding bands (with a service fee), he helped us "wash" some old jewels. Hence, we felt comfy to shop around in the shop, he assisted me to source what i want within my budget, end up I managed to buy a pair of solitaire diamond earrings which originally i didnt have the intention to buy today. Sometimes, making customers feel free to shop at ease will make customer willing to spend happily.
Thumbs up for Eu and am sure he is an asset to Lee Hwa Jewellery. Thank you Eu!
CT Tan
5
We were at the Lee Hwa Jewellery roadshow at Tampines Mall on 5 August 2025 and were served by Serene Wong.
She was patient, humorous, and made the whole experience enjoyable and stress-free. She took time to understand our needs and gave clear, honest advice without any pressure. Her cheerful and professional approach made a lasting impression on us. Thank you, Serene, for your excellent service — you truly made our visit a delightful one!
Nadya Ellixor
5
Shirley Leo has been so encouraging and warm. Its my first time buying gold and she have been very nice and welcoming despite me being shy about it. I told her i would like something dainty. No judging instead she accommodate to my needs. Love the easygoing style and warm conversation. Thanks shirley. 🩷 …
Vinotha Mary
5
Mr. Jordan Goh was very attentive to my request and showed me the best and affordable diamond ring! I never thought I could own one today!!! I am truly very grateful and glad for today!!! It's an unforgettable date 8/8 ❤️❤️❤️
Thanks Mr.Jordan 🌹 …
Alice H
5
I recently purchased a diamond earring from Lee Hwa and had a wonderful experience, thanks to the excellent service from Jordan Goh. He was patient and professional, clearly explaining the details of the ring pair we were interested in. His warm attitude and honest advice gave us confidence in our choice. We’re very happy with our purchase and truly appreciate his help. Highly recommend asking for Jordan if you visit Lee Hwa!
Pretty Catmint
4
Bought a beautiful natural diamond ring on rose gold from Majorie last month and still loving it. She patiently showed me a few options before I settled on the ring I bought and provided sound advise which made the selection process easy. Excellent experience at the store.
Cannot say the same of your customer service. Dreadful. Saw two other diamond rings on your website which i hope to purchase but the Bugis outlet didn't carry them. No response to phone calls or email. Today, when I rang again, received a recorded message that you're closed for Labour Day. It's already July! All I wanted to know is at which locations are those rings as Bugis and clarity on the benefits membership which i was signed up for. Frustrating.
Gabo Gavino
5
Purchasing with Marjorie of Lee Hwa Bugis was a breeze which is truly easy to deal with. She provided excellent service and went the extra mile by offering thoughtful suggestions on what pieces that look best. Her expertise and friendly approach made the experience enjoyable.
Ben Anthony Icaro
5
I had a wonderful experience, Staff name was Marjorie and she was incredibly accommodating and very nice throughout my visit. She patiently answered all my questions and made sure I understood everything clearly. Her professionalism and warm attitude truly made a difference. It’s rare to find someone so attentive and genuinely caring. Highly recommended!
Tricia Lee
5
Love the gold ring I bought. Really nice designs and selection fr Lee Hwa. Very attentive and friendly service from Irene fr Bugis outlet. Highly recommended!
elliya liyan
5
I always had a wonderful experience with the staff at LH Bugis Junction (my second time visit) they were warm, attentive, and incredibly knowledgeable. They took the time to understand exactly what I was looking for and offered helpful suggestions without being pushy.
Their attention to detail and genuine enthusiasm made the entire process enjoyable and stress-free. Whether it was helping me choose the perfect piece or patiently answering all my questions regarding the calculation of my gold jewellery for trade in. Their professionalism truly stood out.
Thank you to Irene Lim and Jordan Goh for making my visit so pleasant. I highly recommend LH Bugis Junction to anyone looking for not only beautiful jewellery but also outstanding customer service cannot wait to collect my rose gold destinee earrings 😊