Sharun Nizam
1
I must waiting almost 1hours for collect my cake , my appointment is around 2pm-4pm . I come 3.20pm and staff go break until 4.15pm .
Rating Summary
2.1
30 reviews
5 80%
4 87%
3 93%
2 100%
1 93%
Reviews for Polar Puffs Cakes
Crislin Joseph
4
Great food! The Chicken Pie was delicious.
Byong Hee Teh
1
Tried to redeem a voucher that was expiring on the same day. Was rejected at the Bugis store but accepted by another outlet ¯\_(ツ)_/¯
Julian W.
1
Polar sells vouchers for sales that they are not able to fulfill. Substitution not allowed despite their inability to fulfill their end of the transaction. Customer service is unresponsive. Short term thinking by management. Took a few dollars from each customer just so they can earn a quick bad reputation and future sales. Boycott!!
Lina Tan
1
They have nice puffs and cake. Today I went to buy some puffs, asked for chicken pie and the auntie who served me took tuna puff instead. I didn’t know and proceed to pay. My girl told me she think she saw the auntie took the wrong one for me so I double check with the auntie. She was rude and insisted I told her tuna puff instead of chicken pie. Even my girl heard I told her I wanted chicken pie. She could have just change it for me but instead she refused to admit she took the wrong one and tried to agrue with me. I’m not going back again.
Mohamed Hashim
5
Such a delightful experience having visited the Bugis junction outlet. Great service and wonderful friendly staffs. Top-notch!
Q
1
Staff that seem to be 50 years old range with 160cm height without glasses is extremely impolite / impatient. She doesn’t deserve to be working to deal with customers. As staff didn’t put the product price / name tag outside, it’s normal for customers to ask what flavours are those. But she impatiently answered by asking if customer had bought before, instead of telling the flavours, worse still in a rude manner. It should be her responsibility to explain and clarify to customers instead of treating them as if they should know what is being sell, if she didn’t put the tag for the pastries!!
Shann N
1
I encountered a staff who was on her phone during a busy period, which seemed unprofessional. Additionally, their tone was quite rude when serving me, as if I owed them something. This behaviour made the experience quite unpleasant.
Yinwei Du
5
Ordered party sets through corporate order and delivery was prompt. Communication was fast and efficient.
Serene Ew
1
I am a bit upset that the china national treat customer very sarcastic & unfriendly. I just ask why the price in Polar at other outlet different.Her response is she say different & laugh off. Very unprofessional service way of treating customer. Her attitude is TERRIBLE . I seriously hope that the management will do something to educate the staff. The food is nice except the service.
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