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Rating Summary

2.1

30 reviews

5
80%
4
87%
3
93%
2
100%
1
93%

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Reviews for Polar Puffs Cakes

Mohamed Hashim

Mohamed Hashim

5

Such a delightful experience having visited the Bugis junction outlet. Great service and wonderful friendly staffs. Top-notch!

Lina Tan

Lina Tan

1

They have nice puffs and cake. Today I went to buy some puffs, asked for chicken pie and the auntie who served me took tuna puff instead. I didn’t know and proceed to pay. My girl told me she think she saw the auntie took the wrong one for me so I double check with the auntie. She was rude and insisted I told her tuna puff instead of chicken pie. Even my girl heard I told her I wanted chicken pie. She could have just change it for me but instead she refused to admit she took the wrong one and tried to agrue with me. I’m not going back again.

Julian W.

Julian W.

1

Polar sells vouchers for sales that they are not able to fulfill. Substitution not allowed despite their inability to fulfill their end of the transaction. Customer service is unresponsive. Short term thinking by management. Took a few dollars from each customer just so they can earn a quick bad reputation and future sales. Boycott!!

Byong Hee Teh

Byong Hee Teh

1

Tried to redeem a voucher that was expiring on the same day. Was rejected at the Bugis store but accepted by another outlet ¯\_(ツ)_/¯

Crislin Joseph

Crislin Joseph

4

Great food! The Chicken Pie was delicious.

Shahrin Nizam

Shahrin Nizam

1

I had to wait almost 1 hour to collect my cake. My appointment was around 2 PM-4 PM. I came at 3:20 PM, and the staff went on break until 4:15 PM.

Crislyn Joseph

Crislyn Joseph

4

Great food, and the Chicken Pie was delicious.

Teh Biong Hee

Teh Biong Hee

1

Tried to redeem a voucher that was expiring on the same day. It was rejected at the Bugis store but accepted by another outlet ¯\_(ツ)_/¯

Julian Wong

Julian Wong

1

Polar sells vouchers for orders they are unable to fulfill. Substitution is not allowed, despite their inability to fulfill their end of the transaction. Customer service is unresponsive. This is short-term thinking by management. They took a few dollars from each customer, earning a quick bad reputation and sacrificing future sales. Boycott!!

Lena Tan

Lena Tan

1

They have nice puffs and cake. Today, I went to buy some puffs and asked for chicken pie, but the auntie who served me took a tuna puff instead. I didn't know and proceeded to pay. My girl told me she thought she saw the auntie take the wrong one, so I double-checked with the auntie. She was rude and insisted that I had told her 'tuna puff' instead of 'chicken pie'. Even my girl heard me say I wanted chicken pie. She could have just changed it for me, but instead, she refused to admit she took the wrong one and tried to argue with me. I'm not going back again.