bearythots
1
Had Apple Lattice and Tuna Puff which were both too dry and not enough flakiness. Poor quality for its price.
Rating Summary
2.1
30 reviews
5 80%
4 87%
3 93%
2 100%
1 93%
Reviews for Polar Puffs Cakes
Lily
1
The staff aunty (likely Chinese), was not very professional. I asked if I could get birthday candles for the cake but neither my colleague nor I heard her response. Then, all of a sudden, she sarcastically asked, “I asked you how many you want?” and laughed. So I responded, “Just three will do.” I then asked my colleague, “Did you hear her ask how many candles?” and she said, “Nope, not at all.” We both laughed it off, thinking she might just be a bit off. Anyway, I had ordered a cake and a curry puff, but she forgot to include the curry puff. When I pointed it out saying, “There’s supposed to be a curry puff,” she laughed dramatically and then suddenly frowned. At this point, my colleague and I agreed that she was definitely acting strange. Just an advice though, if you’re upset with your job, then maybe just don’t work? It’s as simple as that. There’s no need to show your frustration to customers, it’s very unprofessional. No wonder there aren’t many good reviews for this place. Other than that, the food is fine.
Nazeera Omar
2
I came by to get a box of pastries. It was a Monday at around 3 PM. I was served—for lack of a better word—by a young lady named Jumairia (I may have misspelled her name). 1. Lack of situational awareness I stood at the counter, waiting to place my order. I waited for her to finish chatting about her workplace before her colleague gestured to her that I was waiting. This young lady was completely unaware that I was standing there, even though we were merely separated by the cashier counter. But it’s okay—maybe she was just unaware. 2. Lack of product knowledge I asked, “What is the maximum number of pastries a box can fit?” She paused for a split second before answering, “Minimum three pastries.” Not quite what I was asking, so I repeated the question. She didn’t answer, instead saying, “Nevermind, can make another box.” I’m not sure how that answered my question, but by then, I realized she didn’t know the answer. So, I simply said, “Okay.” 3. The pièce de résistance - The Sigh As she was finalizing my order, I mentioned that I would be paying via Paywave. She didn’t hear me the first time. That’s okay—I repeated myself. I waited for her to turn the terminal to face me so I could check the final amount before tapping. Instead, she looked at me incredulously, tapped on the terminal with her finger, and said, “Tap.” How polite, right? Because clearly, the customer doesn’t need to see the final amount displayed on the terminal. Silly me. The final straw was when I noticed her trying to stuff my box of pastries into a bag that was obviously too small. The bag stretched at the seams. After overlooking her rudeness and lack of service multiple times, I finally asked, exasperated, “Isn’t there a bigger bag?” She took out a larger bag and passed it to me, indicating that I should transfer the pastries myself. Nope—not happening. I handed the snug bag back to her and said, “You change it.” At that point, she let out an audible, dramatic sigh, as if I’d asked her to perform some Herculean task. Final Thoughts: I understand that working in F&B is not easy. It’s tiring and demanding. But this is a job. Customer service is part of the job. In fact, being kind and polite is not only part of the job—it’s a fundamental aspect of being human. Everyone has their struggles, but basic kindness and politeness should come naturally. The only reason why I did not kick a fuss right there and then is because there was a sweet elderly lady behind me waiting patiently for her chicken pie. TLDR: I don’t owe you anything. Just do your job.
Gui Kia Lin
5
collecting birthday cakes for my nephew at polar bugis. Nan Bin, the cashier aunty service is very good and friendly! Thumbs up
LAM NGỌC PHAN
1
Seem the owner doesn't care much about the service quality in the shop. That's why so much 1 star here . The staff this early morning was so rude and extremely impolite young and no well training or educated. Sorry but it's true. ( 20th june 10:15am) I didn't know we need to pay extra for the plastic bag for 2 roll cakes but I told her I don't mind to pay more but at the counter show me they have another professional carrier and I asked for it but she throw all the plastic bag what she had in front of me and raise the voice with bad attitude. Gosh! I'm pregnant and I was shock for those small things what I got back from her. Anyway, bad attitude service from the morning like that, she won't have a good day as well. Too Rude! Bad service! 😔.
Shahrin Nizam
1
I had to wait almost 1 hour to collect my cake. My appointment was around 2 PM-4 PM. I came at 3:20 PM, and the staff went on break until 4:15 PM.
Crislyn Joseph
4
Great food, and the Chicken Pie was delicious.
Teh Biong Hee
1
Tried to redeem a voucher that was expiring on the same day. It was rejected at the Bugis store but accepted by another outlet ¯\_(ツ)_/¯
Julian Wong
1
Polar sells vouchers for orders they are unable to fulfill. Substitution is not allowed, despite their inability to fulfill their end of the transaction. Customer service is unresponsive. This is short-term thinking by management. They took a few dollars from each customer, earning a quick bad reputation and sacrificing future sales. Boycott!!
Lena Tan
1
They have nice puffs and cake. Today, I went to buy some puffs and asked for chicken pie, but the auntie who served me took a tuna puff instead. I didn't know and proceeded to pay. My girl told me she thought she saw the auntie take the wrong one, so I double-checked with the auntie. She was rude and insisted that I had told her 'tuna puff' instead of 'chicken pie'. Even my girl heard me say I wanted chicken pie. She could have just changed it for me, but instead, she refused to admit she took the wrong one and tried to argue with me. I'm not going back again.