Reviews for shu uemura Bugis Junction

Anita B

August 19, 2025

1

Absolutely horrible service from disinterested staff at their pop up, I don't know why they bothered to have the event when they didn't care about it

Lim Connie

August 19, 2025

1

Unscrupulous selling tactics ! Will not hesitate to report them as scams ! Service sucks !

Chop Chop

August 19, 2025

5

Great service from Candy Zeng. She is real, sincere and trustworthy for all the recommendation she made to me. Highly recommend this shop to get your products.

Pearl Yeo

August 19, 2025

1

used to have incredible service every single time. Changing this review from 5 to 1 as the experience have changed a lot. Lily today on 25 May was below average. asked if i could get a brow appointment today, just rejected flat and no other options proposed. There was no one around. asked for an eyebrow pencil i’ve been using a decade, this is the first time the SA didn’t even bother asking if i’d like for her to try it on - just passed me nonchalantly, if it’s hard because it was busy- sure, i can understand. But i was the only customer in store & there was literally nothing else she was busy with. So the below average service can hardly be excused

Lin Lim (strangedudette)

August 19, 2025

5

Helpful and friendly sales lady advised me to buy a different item that better suited my needs. Turns out it’s cheaper than what I originally wanted. Plus she even gave me some sample packs when she found out I was going to be travelling soon. 👍🏻 …

Jen Jia Ying

August 19, 2025

5

An extremely warm and kind lady served me. Thank you so much to Ms Candy for your professional and thoughtful advises for the facial cleanser and brow products. I really appreciate her service. I hope that Shu Uemura will recognise her dedication and sincerity to her job. Cheers! Will visit again soon :)

Estina Z

August 19, 2025

1

VERY BAD EXPERIENCE!! I seldom leave one star review but this time I got really piss off by their event arrangement. Registered for their CITYMART event very early once they posted and came all the way down, then got informed just on spot by staff that I did not successfully register and will not be eligible to attend and get door gift. There is no further message to inform whether registration is successful or not when submit google form (which they claim will send by WhatsApp but I receive no message at all to inform I got rejected) Such a waste of time with no flexibility solution by staff, bad customer service and will not choose this brand any longer.

Jessica Zhang

August 19, 2025

5

Received very good service from Ms Lily, she is very patient and helpful, let me try different foundations and help me choose the right one for my skin. Highly recommend her services! Keep it up!

Lorraine Fong

August 19, 2025

5

Booked a makeover session here for a gala event. My makeup artist was Cathy, and she was very skilled and did my makeup wonderfully, matching my complexion, skin tone, face shape and eye shape perfectly. I also showed her a reference photo for the type of look I wanted, and she was able to match and tweak the look to suit my specific features better. She also explained clearly what each product was and the purpose of use. I don’t frequently wear makeup, but I felt comfortable the whole night as the makeup was lightweight and easy on my skin. I had a lot of compliments as well, and the makeup also looked great in photos!

Kaiファイサル

August 19, 2025

2

悪いサービスにはうんざりです! I am writing to express my deep disappointment with the service I received at your Shu Uemura outlet in Bugis on the evening of 12 April 2025. As someone who has previously worked for corporate HQs managing retail and cosmetics conglomerates in Japan, I have a profound appreciation for the standards of excellence that Japanese brands are renowned for, standards rooted in omotenashi and a deep sense of pride in service. Unfortunately, the experience I encountered fell far short of these ideals and, in my view, was a disservice to the legacy and brand image that Shu Uemura has worked so hard to build. Upon entering the store, I was not acknowledged by the chubby cheeked staff who was present, despite making direct eye contact. Moments later, another customer entered the store behind me and was immediately attended to by the same staff member, who quite literally brushed past me without a word or gesture. The lack of basic courtesy and professionalism was disheartening. Not a single "hi, sorry let me attend to you shortly or how can I help you?" 何もない、ゼロ!!! In contrast, my experiences with other Japanese luxury beauty brands such as POLA, DECORTÉ, and Clé de Peau Beauté have consistently been marked by impeccable attention and respect, which only made today's incident all the more disappointing. It is truly disconcerting to witness such disregard in a brand I have long admired. I hope this feedback serves as an opportunity for reflection and improvement, and that future customer experiences will better reflect the esteemed heritage of Shu Uemura. The Japanese community Singapore is closely knitted so I hope you don't misrepresent an esteemed company with soiled staff like today. Best,