Reviews for The Coffee Bean and Tea Leaf - Bugis Junction
Ms Lin
5
Manager Anna is knowledgeable and courteous. Highly recommended for good customer service award. Cakes and macha latte delicious.
Alicia
1
Ordered vanilla cold brew and the chocolate cake. I am not sure if it is the outlet's issue or they changed the recipe but it did not taste of coffee at all. I feedback the team their vanilla cold brew coffee was bland even before I mixed it up. They remade it three times and supposedly the last batch was "a new brew". The barista pre mixed it for us and instead of tasting coffee, there was NO coffee taste at all, instead it was just diabetic sweet. I might as well be drinking syrup straight out of a bottle. The barista we spoke to was okay, the male manager we initially ordered from was rude and irritated because their app had issues and we needed to reload to log our points. Chocolate cake was very dry and crumbly, it felt like it was out for hours or even a few days. So far only this outlet had such poor quality of coffee and cake. It's a coffee establishment, so how did they even screw up the coffee.
Yellow Bear
4
Conveniently located at central Singapore, this is one of the best places for friends to meet up; with nice food, good service and plenty of seats too.
Do avoid peak hours though, there might not be seats available; too many coffee lovers.
Tom Chewing
4
Service was fast and friendly. Not sure why the low score. I have the Chendol ice blended. Eventhough I was stuffed from lunch and dessert, I had to try it. If you are going with this I would suggest having it without espresso in it. Chendol and espresso don’t mix in my opinion.
Cheri Lim
1
I had an absolutely terrible experience at Coffee Bean & Tea Leaf Bugis. On Sunday at 3 pm, a male staff member approached me in the most rude and unprofessional manner. I was simply packing my bags and had an unopened outside drink in front of me — which I wasn’t even planning to open, but he aggressively told me to stop drinking outside drinks. I wasn’t drinking it at all! This is completely unjustified. His attitude was completely unacceptable, and he needs better training on how to interact with customers.
To make matters worse, the store itself was in a disgusting state. The tables were filthy, uncleaned, and the overall environment was messy and uninviting. It’s beyond me how a place that calls itself a café can operate in such a dirty and disorganized manner.
I will never return to this location, and I highly recommend others to avoid this place until management addresses both the appalling customer service and the terrible cleanliness.
Xinwei
1
The food, as expected from a CBTL chain, was consistent and couldn’t be faulted. I’ve always been a fan of CBTL, which made it all the more disappointing to encounter such poor cleanliness at this particular outlet. The chairs were sticky, sugar was scattered on the floor and chair, and the tables were wet and covered in crumbs—we had to move three times before settling at a table we cleaned ourselves (and yes, we cleaned all three of their tables for them).
What was even more surprising was the strict enforcement of a policy allowing only two people per table, even though the café was at least 60% empty. While I understand the rule, a bit of flexibility would have made the experience more pleasant, especially when space clearly wasn’t an issue.
To be fair, the staff were polite and helpful during ordering and when we requested to move tables. This suggests the issue lies more with management policies than with the staff themselves. Still, it’s ironic that there was so much focus on enforcing seating rules, yet such little attention given to maintaining basic cleanliness.
Cherie Lim
1
I had an absolutely terrible experience at Coffee Bean & Tea Leaf Bugis. On Sunday at 3 pm, a male staff member approached me in the most rude and unprofessional manner. I was simply packing my bags and had an unopened outside drink in front of me — which I wasn't even planning to open — but he aggressively told me to stop drinking outside drinks. I wasn't drinking it at all! This is completely unjustified. His attitude was completely unacceptable, and he needs better training on how to interact with customers.
To make matters worse, the store itself was in a disgusting state. The tables were filthy, uncleaned, and the overall environment was messy and uninviting. It's beyond me how a place that calls itself a café can operate in such a dirty and disorganized manner.
I will never return to this location, and I highly recommend others avoid this place until management addresses both the appalling customer service and the terrible cleanliness.
Tom Chew
4
Service was fast and friendly. Not sure why the low score. I had the Chendol ice blended. Even though I was stuffed from lunch and dessert, I had to try it. If you get this, I would suggest having it without espresso. Chendol and espresso don't mix in my opinion.
Huang Xiong
4
Conveniently located in central Singapore, this is one of the best places for friends to meet up, with nice food, good service, and plenty of seats. Do avoid peak hours, though, as there might not be seats available. There are too many coffee lovers.
Alisha
1
Ordered vanilla cold brew and the chocolate cake. I'm not sure if it's an issue with this specific outlet or if they changed the recipe, but the vanilla cold brew didn't taste of coffee at all. I gave feedback to the team that their vanilla cold brew coffee was bland, even before I mixed it up. They remade it three times, and supposedly the last batch was "a new brew." The barista pre-mixed it for us, and instead of tasting coffee, there was NO coffee taste at all; instead, it was just diabetic sweet. I might as well be drinking syrup straight out of a bottle. While the barista we spoke to was okay, the male manager we initially ordered from was rude and irritated because their app had issues and we needed to reload to log our points. The chocolate cake was very dry and crumbly; it felt like it had been out for hours or even a few days. So far, only this outlet has had such poor quality coffee and cake. It's a coffee establishment, so how did they even screw up the coffee?