ActionCity at Bugis Junction stands as Singapore's premier destination for collectibles, designer art toys, and pop culture merchandise, occupying multiple locations within the mall including the main store at #03-23/24A and specialized Hot Toys store at #03-13. Since its founding in 2000, ActionCity has pioneered Singapore's art toy scene by securing exclusive distributorship rights for coveted brands like Hot Toys and BE@RBRICK by Medicom Toy, while collaborating with international franchises including Disney and tokidoki to bring unique collectibles to Southeast Asian fans.
The store's extensive collection spans action figures, board games, plush toys, and rare collectibles that cater to both serious collectors and casual enthusiasts seeking unique gifts. From popular cartoon characters to limited edition releases, ActionCity's shelves brim with options that invite nostalgia and discovery, featuring interactive displays and exclusive in-store items unavailable elsewhere. The knowledgeable staff provides expert recommendations on popular items and hidden gems, helping customers navigate the vast selection of designer art toys and licensed merchandise.
Operating Monday through Thursday from 10:30AM to 9:30PM and extended hours until 10PM on weekends, ActionCity Bugis Junction offers convenient access for collectors and gift shoppers exploring Level 3 of the mall. The store's multiple locations within Bugis Junction, including ActionCity PLUS at #03-K3, ensure comprehensive coverage of the latest releases and trending collectibles, making it an essential destination for anyone seeking that perfect touch of fun and excitement in their lives.
DO NOT BUY. This shop is a lie. All of their items are not what is displayed on the box. Buyers beware! They have one side of the box that shows you twelve possible items you could get in that box, while the main side of the box shows an adorable bear. When I asked the staff after purchase, they said I should have asked the staff before buying! Who does that when the box clearly indicated pictures of ONE item? That’s basic consumer expectations.
J Ang
To the male staff member at Action City Bugis Junction Level 3. You can just remind customers politely that some items cannot be touched. Or even better box them up if u want to place it beside touchable merchandise instead of asking rudely “is my poster not obvious? Pls do not touch!” YES IT IS NOT OBVIOUS! When the do not touch sign is so small! You want people not to touch then dont place it there!! Even a 10 year old know that it is rude to tell people off like that!
Darren Tee
At the ActionCity Plus, there is a very dangerous one-step change in floor level that is obviously not allowed by BCA Singapore. It is a tripping hazard, and I myself tripped and almost fell. Your worker gave a nonchalant look as if nothing matters. This noncompliance with authority requirement is a major issue. I hope the shop will rectify the design and comply.
V K
Worst experience ever. If I could rate 0, I would. The blind box item had a huge defect and yet they refused a return when i went back to the store 3.5 days later. First of all the return policy was not properly communicated (who would have known about a 3 day policy???) and on top of that, the staff was so rude in handling this! Customer service and email BOTH unresponsive. This is just ridiculous when the items are not cheap. I’d rather let POPMART earn my money.
KG G
19 Oct, Saturday. Very bad attitude. Witnessed a staff member with a displeased expression (red long hair) slamming the blind full set box. Unlike the cashier, more friendly and polite.
Aungkyaw Sint
I just bought The Batman(Hot toys) form them.
Don’t waste your money there guys, selling figure with defects and ask me to accept it because of all figures are hand made and all can’t be the same!! Wth!
Also they mention, photo that shown in the box and actual figures can’t be the same! LOl…Come on, this is not prototypes anymore.
They call this defective figure as a Unique figure! What’s a non-sense.
Zh Tan
I visited the Bugis Junction outlet on January 21, 2024, around 3 pm when the Bearbrick section was about to be restocked. I inquired with the staff if I could purchase directly from the new case with the replenished quantity. However, a Chinese LADY staff member loudly replied, "Cannot." I found it disrespectful, especially since it was heard across the entire store where my girlfriend was on the other side. I suggest teaching your staff basic manners.
Ps, there were only 2 staff that day. One male one female. Thumbs up to the male staff for his service.
ZhiMin Sim
DO NOT BUY. This shop is a lie. Their items are not what is displayed on the box. Buyers beware! One side of the box shows twelve possible items you could get, while the main side displays an adorable bear. When I asked the staff after purchase, they said I should have asked them before buying! Who does that when the box clearly indicated ONE item? That’s a basic consumer expectation.
Zhi Tan
I visited the Bugis Junction outlet on January 21, 2024, around 3 pm, when the Bearbrick section was about to be restocked. I inquired with the staff if I could purchase directly from the newly replenished stock. However, a Chinese lady staff member loudly replied, "Cannot." I found it disrespectful, especially as it was heard across the entire store, even by my girlfriend on the other side. I suggest teaching your staff basic manners.
P.S., there were only two staff that day: one male, one female. Thumbs up to the male staff for his service.
Ong Chew Sin
I just bought The Batman (Hot Toys) from them.
Don't waste your money there, guys! They're selling figures with defects and asked me to accept it, claiming that all figures are handmade and no two can be exactly the same! WTH!
They also mentioned that the photo shown on the box and the actual figure can't be the same! LOL... Come on, these aren't prototypes anymore.
They call this defective figure a "Unique figure"! What nonsense!
K. G. Goh
19 Oct, Saturday. Very bad attitude. Witnessed a staff member with a displeased expression (red long hair) slamming the blind full set box. Unlike the cashier, who was more friendly and polite.
Vijay Kumar
Worst experience ever. If I could rate 0, I would. The blind box item had a huge defect, yet they refused a return when I went back to the store 3.5 days later. First of all, the return policy was not properly communicated (who would have known about a 3-day policy???), and on top of that, the staff was so rude in handling this! Customer service and email were BOTH unresponsive. This is just ridiculous when the items are not cheap. I’d rather let POPMART earn my money.
Daryl Tee
At ActionCity Plus, there is a very dangerous one-step change in floor level that is obviously not allowed by BCA Singapore. It is a tripping hazard, and I tripped and almost fell. Your worker gave a nonchalant look, as if nothing mattered. This non-compliance with regulatory requirements is a major issue. I hope the shop will rectify the design and ensure compliance.
Jeremy Ang
To the male staff member at Action City Bugis Junction Level 3. You can just remind customers politely that some items cannot be touched. Or, even better, box them up if you want to place them beside touchable merchandise, instead of rudely asking, “Is my poster not obvious? Please do not touch!” YES, IT IS NOT OBVIOUS! Especially when the 'do not touch' sign is so small! If you want people not to touch, then don't place them there!! Even a 10-year-old knows that it is rude to tell people off like that!
Positive Reviews
Yellow Bear
Celebrating my friend’s birthday today with some great food and shopping at Bugis Junction.
We were delighted to be served by Hani (who provided us with great and friendly service).
We decided eventually to buy a blind box each to celebrate this special day.
We were all happy to get the Doraemon we wanted after opening the blind boxes. It’s a lucky and happy day for us all.
Van Chan
It’s so fun to ogle & take pictures of the many toys, figurines & collectibles in this shop. I’m glad the staff left the patrons alone as I was taking quite a lot of pics ☺️☺️
Being a Gacha & Toy Lover, this shop together with Popmart are 2 must-visit places for me whenever I’m in Bugis Junction.
One is really spoilt for choice among all the kawaii & cool choices at ActionCity.
During my recent visit, I decided to get 2 Skull Panda Blind Boxes - from the “Laid Back Tomorrow” Collection.
This is the 2nd time I’m getting a Skull Panda Blind Box from them. I discovered the cool Skull Panda series when browsing in this shop last year.
I’m impressed with the service level of the retail team during this visit.
When I was making payment, it’s already 9.30pm (their closing time). The female staff asked whether I’m an ActionCity Member which I’m not.
When I told her it’s ok, I’ll download it another time, she said it’s alright, and asked me to download while she waited.
After downloading their Rewards app, she patiently guided me on how to use it.
I also wanted to use my rebate from my CapitaStar App for my purchase. Her colleague patiently guided me to redeem my rebate.
I then wanted to scan the receipt for my CapitaStar App. Only having done it once before about 6 months ago, I’ve forgotten how to do it.
The same staff patiently taught me how to scan my physical receipt to earn CapitaStar rebates.
Service level is very important in my books. Their patience in waiting for me despite it’s closing time, & guiding me to use the 2 apps scored a lot of brownie points.
I’ll definitely be back.
Jewel Angy
I was attended by Miss Jolin Tan with her excellent sales services, I've left behind my contact number for some items not available. She did follow up and called my phone on next day.. she told me her outlet had missed out on the delivery and offered to reserve a set for me in Vivo instead. She is so sweet. As she can tell I am anxious to have my favourite products soon.
Ryan Tay
Great place to check out all the latest figurines and collectibles in the market. The shop frequently rotate their display shelves and its pretty a must to visit whenever I pass by Bugis Junction.
Choong Huei Seow
Excellent selection of action figures. Start with one, and you will probably end up with many!
E C
Excellent customer service from Tiong Yi. Was attended by him during payment on 12 December at Bugis outlet. He has been very patient n service with a smile despite there is a queue. Hard to see good Customer Service in Singapore nowadays, this young guy’s service attitude is hard to come by. Will definitely go back again.
zeppe linz
Many blind box here.. blind box means you randomly get one of the many design in that series
Lee Yamashita
I did not manage to get her name but the female staff with black/red hair tied up in a ponytail was really friendly and helpful in answering queries and assisting in our purchase. We were looking for a pop mart display case which they don’t have it in stock but she went out of her way to show us a video of the product and how it works. She was also knowledgeable of the products in store and she answered our queries to her best ability which we really appreciated.
Lee Ya Ming Shi
I did not manage to get her name, but the female staff member with black/red hair tied up in a ponytail was really friendly and helpful in answering queries and assisting in our purchase. We were looking for a Pop Mart display case, which they didn't have in stock, but she went out of her way to show us a video of the product and how it works. She was also knowledgeable about the products in the store, and she answered our queries to the best of her ability, which we really appreciated.
Jesse Lim
Here are a few options, choose the one that best fits the desired level of formality:
**Option 1 (Most minimal change):**
"Many blind boxes here. A blind box means you randomly get one of the many designs in that series."
**Option 2 (Slightly more descriptive):**
"There are many blind boxes available here. A blind box means you randomly get one of the many designs in that series."
Ee Chee
Excellent customer service from Tiong Yi. He assisted me during payment on 12 December at the Bugis outlet. He was very patient and served with a smile despite the queue. It's hard to see good customer service in Singapore nowadays; his service attitude is hard to come by. Will definitely go back again.
Choong Huei Siew
Excellent selection of action figures. Start with one, and you'll probably end up with many!
Bryan Tay
Great place to check out all the latest figurines and collectibles in the market. The shop frequently **rotates** **its** display shelves, and **it's** pretty much a must-visit whenever I pass by Bugis Junction.
Jewel Ang
I was attended by Miss Jolin Tan, who provided excellent sales service. I had left my contact number for some unavailable items. She followed up and called me the next day. She told me her outlet had missed out on the delivery and offered to reserve a set for me in Vivo instead. She is so sweet. She could tell I was anxious to have my favourite products soon.
Evan Chan
It’s so fun to ogle and take pictures of the many toys, figurines, and collectibles in this shop. I’m glad the staff left me alone as I was taking quite a lot of pictures.
Being a gacha and toy lover, this shop, together with Popmart, are two must-visit places for me whenever I’m in Bugis Junction.
I am really spoilt for choice among all the kawaii and cool choices at ActionCity.
During my recent visit, I decided to get two Skull Panda Blind Boxes from the “Laid Back Tomorrow” Collection.
This is the second time I'm getting a Skull Panda Blind Box from them. I discovered the cool Skull Panda series when browsing in this shop last year.
I'm impressed with the level of service of the retail team during this visit.
When I was making payment, it was already 9:30 PM (their closing time). The female staff asked whether I was an ActionCity Member, which I was not.
When I told her it was okay, I would download it another time, she said it was alright, and asked me to download while she waited.
After downloading their Rewards app, she patiently guided me on how to use it.
I also wanted to use my rebate from my CapitaStar app for my purchase. Her colleague patiently guided me to redeem the rebate.
I then wanted to scan the receipt for my CapitaStar app. Having only done it once before about six months ago, I had forgotten how to do it.
The same staff patiently taught me how to scan my physical receipt to earn CapitaStar rebates.
The level of service is very important to me. Their patience in waiting for me despite it being closing time, and guiding me to use the two apps, scored a lot of brownie points with me.
I'll definitely be back.
Huang Xiong
Celebrating my friend’s birthday today with some great food and shopping at Bugis Junction.
We were delighted to be served by Hani, who provided us with great and friendly service.
We eventually decided to buy a blind box each to celebrate this special day.
We were all happy to get the Doraemon we wanted after opening the blind boxes. It’s a lucky and happy day for us all.
