30 reviews
Share your experience at ActionCity Bugis Junction with other customers.
Write a reviewZhiMin S
DO NOT BUY. This shop is a lie. All of their items are not what is displayed on the box. Buyers beware! They have one side of the box that shows you twelve possible items you could get in that box, while the main side of the box shows an adorable bear. When I asked the staff after purchase, they said I should have asked the staff before buying! Who does that when the box clearly indicated pictures of ONE item? That’s basic consumer expectations.
Zh Tan
I visited the Bugis Junction outlet on January 21, 2024, around 3 pm when the Bearbrick section was about to be restocked. I inquired with the staff if I could purchase directly from the new case with the replenished quantity. However, a Chinese LADY staff member loudly replied, "Cannot." I found it disrespectful, especially since it was heard across the entire store where my girlfriend was on the other side. I suggest teaching your staff basic manners. Ps, there were only 2 staff that day. One male one female. Thumbs up to the male staff for his service.
Aungkyaw Sint
I just bought The Batman(Hot toys) form them. Don’t waste your money there guys, selling figure with defects and ask me to accept it because of all figures are hand made and all can’t be the same!! Wth! Also they mention, photo that shown in the box and actual figures can’t be the same! LOl…Come on, this is not prototypes anymore. They call this defective figure as a Unique figure! What’s a non-sense.
Lee Yamashita
I did not manage to get her name but the female staff with black/red hair tied up in a ponytail was really friendly and helpful in answering queries and assisting in our purchase. We were looking for a pop mart display case which they don’t have it in stock but she went out of her way to show us a video of the product and how it works. She was also knowledgeable of the products in store and she answered our queries to her best ability which we really appreciated.
zeppe linz
Many blind box here.. blind box means you randomly get one of the many design in that series
KG G
19 Oct, Saturday. Very bad attitude. Witnessed a staff member with a displeased expression (red long hair) slamming the blind full set box. Unlike the cashier, more friendly and polite.
E C
Excellent customer service from Tiong Yi. Was attended by him during payment on 12 December at Bugis outlet. He has been very patient n service with a smile despite there is a queue. Hard to see good Customer Service in Singapore nowadays, this young guy’s service attitude is hard to come by. Will definitely go back again.
Choong Huei Seow
Excellent selection of action figures. Start with one, and you will probably end up with many!
V K
Worst experience ever. If I could rate 0, I would. The blind box item had a huge defect and yet they refused a return when i went back to the store 3.5 days later. First of all the return policy was not properly communicated (who would have known about a 3 day policy???) and on top of that, the staff was so rude in handling this! Customer service and email BOTH unresponsive. This is just ridiculous when the items are not cheap. I’d rather let POPMART earn my money.
Ryan Tay
Great place to check out all the latest figurines and collectibles in the market. The shop frequently rotate their display shelves and its pretty a must to visit whenever I pass by Bugis Junction.
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