30 reviews
Share your experience at ActionCity Bugis Junction with other customers.
Write a reviewJewel Angy
I was attended by Miss Jolin Tan with her excellent sales services, I've left behind my contact number for some items not available. She did follow up and called my phone on next day.. she told me her outlet had missed out on the delivery and offered to reserve a set for me in Vivo instead. She is so sweet. As she can tell I am anxious to have my favourite products soon.
Darren Tee
At the ActionCity Plus, there is a very dangerous one-step change in floor level that is obviously not allowed by BCA Singapore. It is a tripping hazard, and I myself tripped and almost fell. Your worker gave a nonchalant look as if nothing matters. This noncompliance with authority requirement is a major issue. I hope the shop will rectify the design and comply.
J Ang
To the male staff member at Action City Bugis Junction Level 3. You can just remind customers politely that some items cannot be touched. Or even better box them up if u want to place it beside touchable merchandise instead of asking rudely “is my poster not obvious? Pls do not touch!” YES IT IS NOT OBVIOUS! When the do not touch sign is so small! You want people not to touch then dont place it there!! Even a 10 year old know that it is rude to tell people off like that!
Van Chan
It’s so fun to ogle & take pictures of the many toys, figurines & collectibles in this shop. I’m glad the staff left the patrons alone as I was taking quite a lot of pics ☺️☺️ Being a Gacha & Toy Lover, this shop together with Popmart are 2 must-visit places for me whenever I’m in Bugis Junction. One is really spoilt for choice among all the kawaii & cool choices at ActionCity. During my recent visit, I decided to get 2 Skull Panda Blind Boxes - from the “Laid Back Tomorrow” Collection. This is the 2nd time I’m getting a Skull Panda Blind Box from them. I discovered the cool Skull Panda series when browsing in this shop last year. I’m impressed with the service level of the retail team during this visit. When I was making payment, it’s already 9.30pm (their closing time). The female staff asked whether I’m an ActionCity Member which I’m not. When I told her it’s ok, I’ll download it another time, she said it’s alright, and asked me to download while she waited. After downloading their Rewards app, she patiently guided me on how to use it. I also wanted to use my rebate from my CapitaStar App for my purchase. Her colleague patiently guided me to redeem my rebate. I then wanted to scan the receipt for my CapitaStar App. Only having done it once before about 6 months ago, I’ve forgotten how to do it. The same staff patiently taught me how to scan my physical receipt to earn CapitaStar rebates. Service level is very important in my books. Their patience in waiting for me despite it’s closing time, & guiding me to use the 2 apps scored a lot of brownie points. I’ll definitely be back.
Yellow Bear
Celebrating my friend’s birthday today with some great food and shopping at Bugis Junction. We were delighted to be served by Hani (who provided us with great and friendly service). We decided eventually to buy a blind box each to celebrate this special day. We were all happy to get the Doraemon we wanted after opening the blind boxes. It’s a lucky and happy day for us all.
ZhiMin Sim
DO NOT BUY. This shop is a lie. Their items are not what is displayed on the box. Buyers beware! One side of the box shows twelve possible items you could get, while the main side displays an adorable bear. When I asked the staff after purchase, they said I should have asked them before buying! Who does that when the box clearly indicated ONE item? That’s a basic consumer expectation.
Zhi Tan
I visited the Bugis Junction outlet on January 21, 2024, around 3 pm, when the Bearbrick section was about to be restocked. I inquired with the staff if I could purchase directly from the newly replenished stock. However, a Chinese lady staff member loudly replied, "Cannot." I found it disrespectful, especially as it was heard across the entire store, even by my girlfriend on the other side. I suggest teaching your staff basic manners. P.S., there were only two staff that day: one male, one female. Thumbs up to the male staff for his service.
Ong Chew Sin
I just bought The Batman (Hot Toys) from them. Don't waste your money there, guys! They're selling figures with defects and asked me to accept it, claiming that all figures are handmade and no two can be exactly the same! WTH! They also mentioned that the photo shown on the box and the actual figure can't be the same! LOL... Come on, these aren't prototypes anymore. They call this defective figure a "Unique figure"! What nonsense!
Lee Ya Ming Shi
I did not manage to get her name, but the female staff member with black/red hair tied up in a ponytail was really friendly and helpful in answering queries and assisting in our purchase. We were looking for a Pop Mart display case, which they didn't have in stock, but she went out of her way to show us a video of the product and how it works. She was also knowledgeable about the products in the store, and she answered our queries to the best of her ability, which we really appreciated.
Jesse Lim
Here are a few options, choose the one that best fits the desired level of formality: **Option 1 (Most minimal change):** "Many blind boxes here. A blind box means you randomly get one of the many designs in that series." **Option 2 (Slightly more descriptive):** "There are many blind boxes available here. A blind box means you randomly get one of the many designs in that series."