Shop Reviews

Read what shoppers say about stores at Bugis Junction.

3,628 reviews

Tan Li Wei

I told the dude I wanted to buy a Power Ranger bag, but she ended up giving me a plastic bag instead. Then that dude offered to sell me the shop. Of course, I declined because I heard one of the workers there say the job was 'sai kang'.

August 18, 2025

Cody Chan

Bratpack Bugis

Justin is such a friendly and helpful **salesperson**. He made **our** shopping experience a joyous one :).

August 18, 2025

Mei Cheng KHOO

Bratpack Bugis

This feedback is about the Bratpack website, not a store. I do not recommend buying from their website due to poor customer service. I received wrong items, emailed twice but got no answer. The online chat was unhelpful as well; it was just a robot repeating the same thing.

August 18, 2025

Jett

Bratpack Bugis

Purchased an item on their store, and it came defective. Emailed the company regarding an exchange, and there was no response. Customer service is nonexistent. Please avoid purchasing items on their website.

August 18, 2025

Lynn Lee

Bratpack Bugis

Their online business is not operating with customer service in mind. No proper return/exchange policy can be found; I emailed multiple times for a way to exchange an unsuitable product but received no response.

August 18, 2025

Jermaine Lim

Bratpack Bugis

Really good and friendly service here! Uncle Justin was very helpful, gave really good recommendations, and was very polite as well 👍🏻👍🏻👍🏻👍🏻 …

August 18, 2025

Sareena Banu

Bratpack Bugis

Awesome salesperson who was very polite and helpful, and gave me polite and prompt replies.

August 18, 2025

Fei Kai

Bratpack Bugis

There is no price tag for Native shoes. Am I supposed to take the shop assistant's word for the price? Is there no transparency in pricing? Isn't there a law to protect consumers?

August 18, 2025

Wee Xuan Qian

Bratpack Bugis

I can't even get through to the number. When the call connects, I just hear a high-pitched ringing tone for one minute before the call cuts off. My bag has been sent here for warranty repair for 3 weeks with no response. I just want my bag repaired!!!

August 18, 2025

Anna Lisa

Bratpack Bugis

They have a good selection of shoe brands and some accessories too, like backpacks and clothing.

August 18, 2025

Amir Shariq Haikal

Bratpack Bugis

Zero stars, if possible. I purchased a bottle from this outlet on 21/07/2024. Justin offered 20% off the bottle and 10% off its bottom cover if the transaction was paid in cash. So I went to retrieve the cash. He assured me that the bottle was new and asked me to check it with the cover on. I trusted him, and therefore, I did not open the cover to check the bottom of the bottle. To my dismay, the bottle was dented and had a leaky cap. I looked through the receipt again. The remarks stated that the bottle was unrepaired, hence the 20% discount. Very cunning indeed!

August 18, 2025

Nur Farah Hana

Bratpack Bugis

Hui Ling's service was very good. She was super friendly and super outgoing, providing good customer service. She deserves a bonus this week. Hope to see you again!

August 18, 2025

Rebekah Tan

Bratpack Bugis

Two of my Hydro Flask mugs started condensing, so I contacted Hydro Flask directly to inquire about the lifetime warranty guarantee. They directed me to Bratpack to drop the items off for review and, if applicable, a 1-for-1 exchange. Justin was amazing throughout the entire process, explaining the timeline and the resolution if my mugs were indeed faulty. In about two weeks, he called me to let me know I could get an exchange and even helped me set aside the colours for me to pick up. To highlight, I didn’t even purchase the mugs from them originally, so I have never been their customer. Yet, their service was top-notch. Happy to return as a paying customer for my next purchase.

August 18, 2025

Aminah Nadhirah

Bratpack Bugis

Zero stars if possible. Staff was super rude. Went there to collect my bag, and she didn't know anything, retorting, "How should I know? This is my first day of work!" Even so, she should have asked in a nicer tone and asked for my name, number, or email for collection. She is in her black outfit, around 145-147cm.

August 18, 2025