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Quality products and services
Bratpack at Bugis Junction celebrates alternative lifestyle culture and street fashion through carefully curated collections of bags, footwear, and accessories that serve Singapore's hip, creative community of music lovers, designers, artists, and style-conscious individuals who embrace 'be seen' culture. Located at #03-10G within Bugis Junction's vibrant retail environment, this lifestyle concept store by Primer Group of Companies offers products from niche and trendy international brands rarely seen in Singapore, including outdoor-inspired labels like Tretorn, DC Shoes, Brixton, Freewaters, and streetwear favorites that appeal to young professionals and creative spirits seeking distinctive fashion statements.
The extensive brand portfolio includes respected names like Outdoor Products, Dr. Martens, Staple Pigeon, MiPac, People Footwear, HEX Brand, Clae, Mitchell & Ness, Flossy Shoes, Parkland, and Timbuk2, offering everything from functional outdoor gear and street-inspired footwear to unique accessories and lifestyle products that reflect individual personality and creative expression. Each carefully selected brand represents quality craftsmanship and innovative design that appeals to customers who value authenticity, functionality, and style, whether they're skaters, sports hobbyists, professional creatives, or simply individuals who appreciate well-designed products that stand apart from mainstream fashion.
With both physical retail presence at Bugis Junction and comprehensive online shopping through their website and Shopee store, Bratpack maintains strong community connections through their active social media presence and commitment to celebrating camaraderie within Singapore's creative and alternative lifestyle communities. The brand's focus on curating unique products from international labels, combined with their understanding of local youth culture and street fashion trends, makes them an essential destination for anyone seeking distinctive lifestyle products that express individuality while maintaining the quality and style that define authentic streetwear and alternative fashion culture.
Based on 30 reviews
Out of 174 shops
Not enough ratings
Amirah Nabilah
Zero stars if possible. Staff was super rude. Went there to collect my bag and she didn't know anything and asked me back ‘how should i know this is my first day of work’. Evenso she should have ask in a nicer tone and ask for my name/ number/ email for collection. She is in her black outfit, around 145-147cm.
Tan Yi Wei
I tell the dude I want to buy a Power ranger bag, end up she gave me a plastic bag. Then that dude gave me an offer to buy the shop, of course I declined because I heard one of the workers there said the job is 'sai kang'.
Addie
I just went to this store hoping to have a pleasant greeting, wanting to just buy a shoe to just being rudely treated. What a waste.
Amir Syariqul Haekal
Zero stars if it was possible. Purchased a bottle from this outlet on 21/07/2024 Justin offered 20% off for the bottle and 10% for the bottom cover of the bottle if only the transaction was by cash. So I went to retrieve the cash. He assured me that the bottle is new and asked me to check with the cover on. I trusted his and hence, I did not open the cover and checked the bottom of the bottle. To my dismay, the bottle was dented and had a leaky cap. I looked through the receipt again. The remarks was that the bottle was unrepaired hence the 20% off. Very cunning indeed!
Wee Shuan Chian
cant even get through to the number. when the call connects, just hear a high pitch ringing tone for one minute before call cuts off. my bag has been sent here for warranty repair for 3 weeks with no response. i just want my bag repaired!!!
F K
There is no price tag for Native shoes. Am I supposed to take the shop assistants word on what the price is? Is there no transparency in pricing? Isn't there a law to protect consumers?
Lynette Lee
Their online business is not operating with customer service in mind. No proper return/exchange policy can be found; emailed multiple times for a way to exchange unsuitable purchased product but no response.
JT
Purchase an item on their store and it came defected. Emailed the company regarding an exchange and there is no response. Customer service is non existent. Please avoid purchasing items on their website.
Moi Cheng KHOO
This feedback is about bratpack website not a store. Not recommend to buy from website,Poor customer service. I received wrong items, emailed twice get no answer, chat from online is unhelpful as well, just a robot keep repeat same thing.
Adeline
I just went to this store hoping to have a pleasant greeting and wanting to just buy a shoe, only to be rudely treated. What a waste.
Tan Li Wei
I told the dude I wanted to buy a Power Ranger bag, but she ended up giving me a plastic bag instead. Then that dude offered to sell me the shop. Of course, I declined because I heard one of the workers there say the job was 'sai kang'.
Mei Cheng KHOO
This feedback is about the Bratpack website, not a store. I do not recommend buying from their website due to poor customer service. I received wrong items, emailed twice but got no answer. The online chat was unhelpful as well; it was just a robot repeating the same thing.
Jett
Purchased an item on their store, and it came defective. Emailed the company regarding an exchange, and there was no response. Customer service is nonexistent. Please avoid purchasing items on their website.
Lynn Lee
Their online business is not operating with customer service in mind. No proper return/exchange policy can be found; I emailed multiple times for a way to exchange an unsuitable product but received no response.
Fei Kai
There is no price tag for Native shoes. Am I supposed to take the shop assistant's word for the price? Is there no transparency in pricing? Isn't there a law to protect consumers?
Wee Xuan Qian
I can't even get through to the number. When the call connects, I just hear a high-pitched ringing tone for one minute before the call cuts off. My bag has been sent here for warranty repair for 3 weeks with no response. I just want my bag repaired!!!
Amir Shariq Haikal
Zero stars, if possible. I purchased a bottle from this outlet on 21/07/2024. Justin offered 20% off the bottle and 10% off its bottom cover if the transaction was paid in cash. So I went to retrieve the cash. He assured me that the bottle was new and asked me to check it with the cover on. I trusted him, and therefore, I did not open the cover to check the bottom of the bottle. To my dismay, the bottle was dented and had a leaky cap. I looked through the receipt again. The remarks stated that the bottle was unrepaired, hence the 20% discount. Very cunning indeed!
Aminah Nadhirah
Zero stars if possible. Staff was super rude. Went there to collect my bag, and she didn't know anything, retorting, "How should I know? This is my first day of work!" Even so, she should have asked in a nicer tone and asked for my name, number, or email for collection. She is in her black outfit, around 145-147cm.
coty chan
Justin is such a friendly and helpful sales. He made out shopping experience a joyous one ;).
Rebecca Tan
2 of my hydroflask mugs started condensing so I contacted Hydroflask directly to enquire on the lifetime warranty guarantee. They directed me to bratpack to drop the items off for review and subsequently a 1 for 1 exchange if applicable. Justin was amazing through the entire process from explaining the timeline and the resolution if my mugs were indeed faulty. In about 2 weeks he called me to let me know I could get an exchange and even helped me set aside the colours for me to pick up. To highlight that I didn’t even purchase the mugs from them originally so I have never been their customer, but yet their service was top notch. Happy to return as a paying customer for my next purchase.
Nur Farah Husna
Hui Ling Service was very good , super friendly she deserve to get bonus by this week , super outgoing and a good customer service , hope to see you again!
Anna Louise
They have good selection of shoes brands and some accessories too like backpacks and clothing.
Sarina Banu
Awesome sales person whom was very polite and helpful. Gave me polite and prompt replies.
Jermine Lim
really good and friendly service here!! Uncle Justin was very helpful and gave really good recommendations and he was very polite as well 👍🏻👍🏻👍🏻👍🏻 …
Cody Chan
Justin is such a friendly and helpful **salesperson**. He made **our** shopping experience a joyous one :).
Jermaine Lim
Really good and friendly service here! Uncle Justin was very helpful, gave really good recommendations, and was very polite as well 👍🏻👍🏻👍🏻👍🏻 …
Sareena Banu
Awesome salesperson who was very polite and helpful, and gave me polite and prompt replies.
Anna Lisa
They have a good selection of shoe brands and some accessories too, like backpacks and clothing.
Nur Farah Hana
Hui Ling's service was very good. She was super friendly and super outgoing, providing good customer service. She deserves a bonus this week. Hope to see you again!
Rebekah Tan
Two of my Hydro Flask mugs started condensing, so I contacted Hydro Flask directly to inquire about the lifetime warranty guarantee. They directed me to Bratpack to drop the items off for review and, if applicable, a 1-for-1 exchange. Justin was amazing throughout the entire process, explaining the timeline and the resolution if my mugs were indeed faulty. In about two weeks, he called me to let me know I could get an exchange and even helped me set aside the colours for me to pick up. To highlight, I didn’t even purchase the mugs from them originally, so I have never been their customer. Yet, their service was top-notch. Happy to return as a paying customer for my next purchase.
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