Bugis Junction • Food • Parking
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Rating Summary

2.6

30 reviews

5
87%
4
93%
3
100%
2
93%
1
87%

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Reviews for Bratpack Bugis

Wee Shuan Chian

Wee Shuan Chian

1

cant even get through to the number. when the call connects, just hear a high pitch ringing tone for one minute before call cuts off. my bag has been sent here for warranty repair for 3 weeks with no response. i just want my bag repaired!!!

F K

F K

2

There is no price tag for Native shoes. Am I supposed to take the shop assistants word on what the price is? Is there no transparency in pricing? Isn't there a law to protect consumers?

Anna Louise

Anna Louise

4

They have good selection of shoes brands and some accessories too like backpacks and clothing.

Nur Farah Husna

Nur Farah Husna

5

Hui Ling Service was very good , super friendly she deserve to get bonus by this week , super outgoing and a good customer service , hope to see you again!

Amirah Nabilah

Amirah Nabilah

1

Zero stars if possible. Staff was super rude. Went there to collect my bag and she didn't know anything and asked me back ‘how should i know this is my first day of work’. Evenso she should have ask in a nicer tone and ask for my name/ number/ email for collection. She is in her black outfit, around 145-147cm.

Amir Syariqul Haekal

Amir Syariqul Haekal

1

Zero stars if it was possible. Purchased a bottle from this outlet on 21/07/2024 Justin offered 20% off for the bottle and 10% for the bottom cover of the bottle if only the transaction was by cash. So I went to retrieve the cash. He assured me that the bottle is new and asked me to check with the cover on. I trusted his and hence, I did not open the cover and checked the bottom of the bottle. To my dismay, the bottle was dented and had a leaky cap. I looked through the receipt again. The remarks was that the bottle was unrepaired hence the 20% off. Very cunning indeed!

Tan Yi Wei

Tan Yi Wei

1

I tell the dude I want to buy a Power ranger bag, end up she gave me a plastic bag. Then that dude gave me an offer to buy the shop, of course I declined because I heard one of the workers there said the job is 'sai kang'.

Rebecca Tan

Rebecca Tan

5

2 of my hydroflask mugs started condensing so I contacted Hydroflask directly to enquire on the lifetime warranty guarantee. They directed me to bratpack to drop the items off for review and subsequently a 1 for 1 exchange if applicable. Justin was amazing through the entire process from explaining the timeline and the resolution if my mugs were indeed faulty. In about 2 weeks he called me to let me know I could get an exchange and even helped me set aside the colours for me to pick up. To highlight that I didn’t even purchase the mugs from them originally so I have never been their customer, but yet their service was top notch. Happy to return as a paying customer for my next purchase.

Addie

Addie

1

I just went to this store hoping to have a pleasant greeting, wanting to just buy a shoe to just being rudely treated. What a waste.

Sarina Banu

Sarina Banu

5

Awesome sales person whom was very polite and helpful. Gave me polite and prompt replies.