Anna Louise
4
They have good selection of shoes brands and some accessories too like backpacks and clothing.
Rating Summary
2.6
30 reviews
5 87%
4 93%
3 100%
2 93%
1 87%
Reviews for Bratpack Bugis
Amir Syariqul Haekal
1
Zero stars if it was possible. Purchased a bottle from this outlet on 21/07/2024 Justin offered 20% off for the bottle and 10% for the bottom cover of the bottle if only the transaction was by cash. So I went to retrieve the cash. He assured me that the bottle is new and asked me to check with the cover on. I trusted his and hence, I did not open the cover and checked the bottom of the bottle. To my dismay, the bottle was dented and had a leaky cap. I looked through the receipt again. The remarks was that the bottle was unrepaired hence the 20% off. Very cunning indeed!
Nur Farah Husna
5
Hui Ling Service was very good , super friendly she deserve to get bonus by this week , super outgoing and a good customer service , hope to see you again!
Rebecca Tan
5
2 of my hydroflask mugs started condensing so I contacted Hydroflask directly to enquire on the lifetime warranty guarantee. They directed me to bratpack to drop the items off for review and subsequently a 1 for 1 exchange if applicable. Justin was amazing through the entire process from explaining the timeline and the resolution if my mugs were indeed faulty. In about 2 weeks he called me to let me know I could get an exchange and even helped me set aside the colours for me to pick up. To highlight that I didn’t even purchase the mugs from them originally so I have never been their customer, but yet their service was top notch. Happy to return as a paying customer for my next purchase.
Amirah Nabilah
1
Zero stars if possible. Staff was super rude. Went there to collect my bag and she didn't know anything and asked me back ‘how should i know this is my first day of work’. Evenso she should have ask in a nicer tone and ask for my name/ number/ email for collection. She is in her black outfit, around 145-147cm.
Adeline
1
I just went to this store hoping to have a pleasant greeting and wanting to just buy a shoe, only to be rudely treated. What a waste.
Tan Li Wei
1
I told the dude I wanted to buy a Power Ranger bag, but she ended up giving me a plastic bag instead. Then that dude offered to sell me the shop. Of course, I declined because I heard one of the workers there say the job was 'sai kang'.
Cody Chan
5
Justin is such a friendly and helpful **salesperson**. He made **our** shopping experience a joyous one :).
Mei Cheng KHOO
1
This feedback is about the Bratpack website, not a store. I do not recommend buying from their website due to poor customer service. I received wrong items, emailed twice but got no answer. The online chat was unhelpful as well; it was just a robot repeating the same thing.
Jett
1
Purchased an item on their store, and it came defective. Emailed the company regarding an exchange, and there was no response. Customer service is nonexistent. Please avoid purchasing items on their website.