Their online business is not operating with customer service in mind. No proper return/exchange policy can be found; I emailed multiple times for a way to exchange an unsuitable product but received no response.
Jermaine Lim
5
Really good and friendly service here! Uncle Justin was very helpful, gave really good recommendations, and was very polite as well 👍🏻👍🏻👍🏻👍🏻 …
Sareena Banu
5
Awesome salesperson who was very polite and helpful, and gave me polite and prompt replies.
Fei Kai
2
There is no price tag for Native shoes. Am I supposed to take the shop assistant's word for the price? Is there no transparency in pricing? Isn't there a law to protect consumers?
Wee Xuan Qian
1
I can't even get through to the number. When the call connects, I just hear a high-pitched ringing tone for one minute before the call cuts off. My bag has been sent here for warranty repair for 3 weeks with no response. I just want my bag repaired!!!
Anna Lisa
4
They have a good selection of shoe brands and some accessories too, like backpacks and clothing.
Amir Shariq Haikal
1
Zero stars, if possible.
I purchased a bottle from this outlet on 21/07/2024.
Justin offered 20% off the bottle and 10% off its bottom cover if the transaction was paid in cash.
So I went to retrieve the cash. He assured me that the bottle was new and asked me to check it with the cover on. I trusted him, and therefore, I did not open the cover to check the bottom of the bottle.
To my dismay, the bottle was dented and had a leaky cap. I looked through the receipt again. The remarks stated that the bottle was unrepaired, hence the 20% discount.
Very cunning indeed!
Nur Farah Hana
5
Hui Ling's service was very good. She was super friendly and super outgoing, providing good customer service. She deserves a bonus this week. Hope to see you again!
Rebekah Tan
5
Two of my Hydro Flask mugs started condensing, so I contacted Hydro Flask directly to inquire about the lifetime warranty guarantee. They directed me to Bratpack to drop the items off for review and, if applicable, a 1-for-1 exchange.
Justin was amazing throughout the entire process, explaining the timeline and the resolution if my mugs were indeed faulty. In about two weeks, he called me to let me know I could get an exchange and even helped me set aside the colours for me to pick up.
To highlight, I didn’t even purchase the mugs from them originally, so I have never been their customer. Yet, their service was top-notch. Happy to return as a paying customer for my next purchase.
Aminah Nadhirah
1
Zero stars if possible.
Staff was super rude. Went there to collect my bag, and she didn't know anything, retorting, "How should I know? This is my first day of work!"
Even so, she should have asked in a nicer tone and asked for my name, number, or email for collection. She is in her black outfit, around 145-147cm.