Disinterested staff.
1) A staff member attended to a lady who arrived after me, because she was wearing branded shoes and a bag. At that time, only she and I were in the store. I stood there awkwardly while the staff member attended to the customer who arrived AFTER ME BECAUSE SHE WAS WEARING BRANDED GOODS.
2) That customer asked to check out an item. The attendant walked around me, ignored me, offering no eye contact, no acknowledgement, nothing. It was as if I did not exist.
3) Common sense. I walked in with a full face of makeup and arrived first, browsing through products as I intended to purchase the Yoasobi x Shu Uemura collaboration. Why would you not approach someone who obviously wears makeup and intends to purchase makeup, but instead attend to someone who APPROACHED LATER? Either they have bad eyesight, or plain disregard.
I am half Japanese and patronize stores like THREE, Shiseido, Shu Uemura, and other Japanese brands in Japan, where I have encountered excellent service. As a branch hailing from Japan and using their brand name, the improper hiring or lack of proper training for your staff reflects poorly on the brand's reputation.
There are other similar reviews with similar comments. This is the only branch with horrible ratings and reviews. Shu Uemura is considered a good brand and not a low-end brand, yet their customer service in Singapore does not reflect their branding. Either the management here blatantly ignores reviews, or there is some favouritism going on, given the constant bad reviews dating back 3 years.
I hope others who read this review patronize other stores instead of this branch, especially considering how even their regular customers leave scathing reviews.
August 18, 2025
My shopping experience at the Shu Uemura Bugis store was one of the best I’ve had so far. Candy, who assisted me, is one of the sweetest store assistants ever. She was so patient and friendly! So many other beauty brands should learn from them in terms of being human to consumers. P.S. I’ve been to the shop twice in two weeks, and even when served by different assistants, I was always met with a smile.
August 18, 2025
Date of visit: Sat 28 Sep 2024
Time: 9 pm
After a late dinner, we stumbled upon this cosmetics store in Bugis Junction.
My friend wanted to try some eyeshadow as she couldn’t get it even.
The consultant applied the eyeshadow for her, on both eyes. She also did her eyebrows to help her look a bit different and avoid droopy eyes.
She also taught her some other makeup fundamentals: makeup primer, foundation, and makeup removal.
Brenda, the consultant, was very friendly and helpful.
She even asked her to return so she could teach her more makeup tips.
Listed is what we bought.
August 18, 2025
I had an excellent experience with Carol from the Shu Uemura Bugis branch. She was incredibly patient, taking the time to understand my needs before recommending suitable products. Carol demonstrated each item clearly, explained their usage in detail, and never rushed the process. Her knowledge, professionalism, and sincerity made the experience comfortable and enjoyable. I truly appreciated her guidance and would highly recommend her service to anyone visiting the store.
August 18, 2025
Great service by Linda.
August 18, 2025
Good product. Adele was friendly. Could give more free gifts.
August 18, 2025
Adele from Bugis Junction outlet is very friendly and knowledgeable. She is a good staff member to have.
August 18, 2025
LAC staff provided extremely bad service; they didn't even know their own products and continued to chit-chat when I was inquiring about product specifications and differences. When I asked about product differences for protein powder, the only answers I got were about brand and flavor. However, the products' nutritional facts stated differing values for protein, fat, sugar, and sodium. Even for something as simple as the total amount of protein powder between two products—one weighing 2.91 Lb and the other 2 Lb—they just told me both were 2 Lb.
August 18, 2025
Absolutely atrocious service. The sales girl had a scowl as if I owed her money. Their shaker bottle is $18.95 — daylight robbery. This is the reason why everyone and their mother is buying online.
August 18, 2025
Special thanks to Ms Adele for her excellent services, and I really appreciate it! She is the best manager I have ever met!
August 18, 2025
When I first visited the store, I had some chronic issues like gastritis and was doubtful of any supplements. However, I was served by Shing Ting, who is a very knowledgeable ambassador, not pushy at all, and sincere in attitude. She also suggests and updates me on what I needed to get based on the promotions to maximise my savings—kudos to a very personalised, curated service! Thank you, Shing Ting 😄
August 18, 2025
A very efficient and professional LAC outlet. Adele has demonstrated the best qualities of LAC. A great listener and very knowledgeable about products, she is a great asset and exemplary role model for LAC. Thumbs up for her great service.
August 18, 2025
One of the best LAC OUTLETS I've been to. The manager, Adele, is friendly, sweet, and very knowledgeable about the product. I am super impressed and will recommend my friend to go to Bugis to look for her. Keep it up!
August 18, 2025
My first time visiting the LAC outlet at Bugis, I was served by a friendly staff member, Adele. She was knowledgeable and helpful. Thumbs up, and keep up the good work.
August 18, 2025
I have been to LAC Bugis Junction many times. I have been served by Adele and occasionally Shing Ting. Their knowledge of the products is very good, and they are very willing to help customers.
August 18, 2025
I highly recommend Adele for her exceptional service. I was impressed with her professionalism and extensive product knowledge. She will provide the best recommendations that suit your needs.
August 18, 2025
I was served by two beautiful ladies who are not only knowledgeable about the products but are patient with my queries. Kudos to Jamie and Adele. Well done.
August 18, 2025
Linda Yeo was very helpful and patient in explaining the maximum benefits a member could get for various promotional packages the company was offering during the CNY period. We didn't feel pressured to make the purchase in any way, and we are happy with her service.
August 18, 2025
Adele, you're not just selling products, you're providing exceptional customer service with a smile. Keep shining!
Your passion and knowledge about the products really show. You're an asset to the team!
I just wanted to say thank you for your help and patience. You made my shopping experience so much more enjoyable!
August 18, 2025
I just went to this store hoping to have a pleasant greeting and wanting to just buy a shoe, only to be rudely treated. What a waste.
August 18, 2025