Shop Reviews

Shakirah

Lovisa

5

Came here to shop for some necklaces and earrings. The staff here is very pleasant and friendly. I was attended by Adilah and really enjoyed her service. Wouldn’t mind coming again!

August 18, 2025

Kris Choo

Lovisa

2

My friend and I were just browsing around the shop, but one of the rings slipped from her hands, and the gem came off. She paid $20 for that ring after that. I don't think it's supposed to break that easily, especially for its price — $20? It should have been $10 max for that craftsmanship and quality.

August 18, 2025

Frankie Pang

Lovisa

4

The customer service is pretty good. A sales associate approached me and asked if I was buying a gift for a girl. I responded that I was looking for a rose gold bangle, and she directed me to the right section. She even told me about a gift box and offered to remove the price tag. The only minor issue was that she didn't inform me that there was a cost for the paper box.

August 18, 2025

Tammy Tan

Lovisa

1

Rude cashier. The cashier was on her phone all the time. When I was about to pay, I said "excuse me" a few times, but she just ignored me, continuing to chat and smile on her phone until I said "excuse me" for the fourth time. When paying, I asked for a bag, and she continued to ignore me. However, she did give me a bag eventually. Such a bad experience just because of a cashier. I came at around 8 p.m. on August 23rd.

August 18, 2025

Judy Ho

Lovisa

5

Just got my ears pierced today, and the staff were absolutely wonderful. I didn't manage to catch the name of the girl who pierced my ears, but she was so lovely and entertained all my questions. She also helped me decide where to pierce my ears and recommended what earrings to wear for the piercing! Overall, it was a really wonderful experience, and it really made my day, so thank you! <3

August 18, 2025

Maria Kalimuthu

Lovisa

1

Never support this Lovisa branch! They pierced my ears badly, twice! They didn't take the time to properly ensure symmetrical piercing so both ears ended up looking totally different. I had to take my piercing out to allow the hole to close. After wasting my time and money going back and forth to rectify their bad service, they still charged me $45 both times, and when the diamanté fell off their earring after a day, they charged me to replace it 😠 They could have done the piercing for free after all the inconvenience caused... or at the very least have offered a voucher. What's more, no apologies were received for the unnecessary discomfort from the number of times I had to get my ears shot with the gun, nor the inconvenience!

August 18, 2025

Nia Ng

Lovisa

1

The staff there on Tuesday, September 28th, at 6:30 PM were unfriendly and quite rude. When I asked to clarify the price, as not all items were on sale in my experience, she rudely denied my statement. When I purchased the item, she displayed a bad attitude, saying things like “Key here,” “there,” “ok?” as if I were bothering her, and handed me the items as if she were giving trash to me. This shop needs to train its staff better. There's no need to treat customers like a queen, but they must have some basic customer service skills. I won't go there again if I see her.

August 18, 2025

Peter Goh

Lovisa

1

Service at the Bugis store is pathetic. Wanted to exchange a pair of earrings since I got the wrong colour. First, the salesperson was uninterested and said it would take time to process the exchange. I said no problem. Then she asked for the receipt and if I had tried them on – which I hadn't, due to hygiene concerns. She went on to examine the pack from all angles, opened it, studied all the earrings carefully, and then spoke to someone on the phone, only to come back and say, "Sorry, we cannot exchange due to hygiene concerns! You could try to exchange it at the Parkway store where you originally bought them!!" While I fully respect the exchange policy, could she not have said that before opening up the sealed pack?? And how can she even suggest exchanging when she herself opened it and ruined the pack?! Though I tried to explain, she didn't get it! Lazy and unhelpful staff ruined the store experience. Service quality in their Parkway store is far better.

August 18, 2025

Rebecca Low

Lovisa

5

I went there to get my piercing done on August 8th, around 5 PM. The staff was so friendly and made my experience wonderful. I wasn't planning to buy earrings, but I ended up buying a pair to support her. She was so careful and considerate when piercing my ears despite the huge crowd waiting for her. Great service! I would love to come again. I went to other shops like Invite Only and Pandora, and was treated very coldly for being underdressed.

August 18, 2025

Sobian

Lovisa

1

The Malay staff was very rude and unfriendly. We came in to ask if they had ear piercing, and she gave us a mean look and scowled, repeatedly telling us she couldn't hear us. When we tried to raise our voice to make sure she could hear us, she said we were rude and chased us away. A staff member who is rude to customers and unhappy to work is unfit and tarnishes the shop's reputation at Bugis Junction.

August 18, 2025

Joe

Lovisa

5

I got my ears pierced here today and had the best experience. The guy who did the piercing was super sweet and friendly. He and I had a great conversation, and the piercing itself wasn't painful. The $45 package provided the earrings, piercing service, cleaning solution, and an instruction card. Couldn't have had a better day. Thanks!

August 18, 2025

Rishma Sultan

Lovisa

3

I’ve always enjoyed the products at Lovisa, but I was disappointed to find it was closed well past the stated opening time. The hours are listed as 10 a.m., but even after waiting 20-30 minutes, the store remained closed. It would be helpful if the hours were updated to reflect the actual opening time.

August 18, 2025

Krystal Huang

Lovisa

1

I encountered a very bad experience today with your sales staff, specifically the person shown in the photo. While my friend and I went into your shop to purchase earrings, we chose three pairs at $25.90, $26.90, and $28.90 each. We were ready to pay, but with a very sarcastic tone, your staff member grabbed them and put them back onto the hanger. I was stunned at that moment and asked her if those earrings were not for sale. She replied to us in a very rude manner and told us to get those earrings from outside, which are cheaper. I still kept my cool and told her that I wanted those three pairs of earrings. From her facial expressions and the way she spoke to us, it was obvious she was looking down on my friend and me.

August 18, 2025

Jerry Ho

Bugis Money Changer

1

I changed SGD800 to THB on 7/2/23 at 3:12 PM. The staff member was very rude in responding when I saw a stack of 100 baht notes and wanted to change my 1000 baht notes to 100 baht notes. I think the company should replace her. If you're not happy, don't work.

August 18, 2025

Yat Lee

Bugis Money Changer

5

Good rates for Ringgit. Fuss-free and speedy. Pleasant handlers. Just know what and how much you want to exchange because there’s a constant queue. UOB ATM is just by the side.

August 18, 2025

Malise Jr

Bugis Money Changer

5

The male worker was very helpful and friendly. This shop has better rates too.

August 18, 2025

Koh Poh Sor

Bugis Money Changer

5

Very good exchange rates. This is my number 1 money changer in Singapore.

August 18, 2025

Lawrence Ong

Bugis Money Changer

3

The Chinese lady was helpful, exchanging SGD 293.60 for €200, and gave me an envelope to keep my money. Much better than the Indian changer in Chinatown.

August 18, 2025

Lauren Low

Bugis Money Changer

1

The worst kind of attitude. It was a Chinese man who served me, and I can’t believe such an attitude in Singapore. Singaporeans are becoming more and more rude, I can’t even believe it. Disgusting Chinese man. Please do not go here; they don’t deserve our support.

August 18, 2025

Warren Fisher

Bugis Money Changer

5

Friendly service. Instructions were very clear and precise. I had multiple currencies to change, and all were done very thoroughly. Some rates were excellent, while others had a wider spread. This was because the amount I was changing was low, or the currency was less popular or more controlled. I was impressed at the range.

August 18, 2025