Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Soh Ting Poh
PEDRO BugisI recently purchased a pair of shoes with the help of Kit. He provided excellent service, patiently assisting me in finding the right size. Although the size I needed wasn’t available in store, Kit went above and beyond by arranging a transfer from another outlet and having it delivered to me. I really appreciate his dedication and helpfulness. Thank you, Kit!😊
August 18, 2025
Edward Laxman Raj
PEDRO BugisI ultimately had an awesome buying experience at Pedro - Bugis Junction on September 23, 2021, for my brown Pedro Altitude shoes! Both staff members provided such nice service, especially Michael. I felt comfortable and at ease while in the shop, not to mention the tumbler that I got as a freebie. Cheers to the whole team and stay safe!
August 18, 2025
Tanya Ganapathy
PEDRO BugisMy husband was looking for a pair of boots, and we walked into the Pedro store on a busy Saturday afternoon. After looking through various options and sizes, he found a good pair of boots. We, from South India, were treated with such kindness and patience. It was the best shopping experience of the day. I apologize for not getting the names of the employees who helped us, but the young man who assisted us really made an impression with his kindness. I hope more people learn from this level of hospitality. Thank you, from Bangalore!
August 18, 2025
I came in to exchange my bracelet for a smaller size and buy a charm. I ended up leaving without my charm and only a resized bracelet. This is not the Pandora shop you want to visit, especially if you suffer from social anxiety, because the staff makes it worse. When I came in, none of the staff even looked up from the counter. There were 2-3 staff members all at the counter, and not one looked up, even after my boyfriend and I approached the counter. We had to say, "Excuse me, we want to exchange the bracelet," before they looked up, with a very annoyed tone and look, and asked for the receipt. While taking out the receipt, we mentioned that we wanted to exchange it for a smaller size so that she (the girl with green short hair highlights) would know what we were looking for. Instead, she unhappily told us to prove that we had purchased the item. It was as if she thought we were trying to exchange fake items. After we provided the receipt, she didn't say a word and just walked to find the bracelet. I mentioned I wanted a size 19, but she gave me a size 18 to try first. I asked to confirm if it was size 19, as I didn't want to doubt her ability to provide the correct size. She then confirmed it was size 18 and immediately took out size 19 for me. It was so anxiety-inducing and nerve-wracking for me, as the whole environment felt so cold, and it seemed like they were so upset with their job and taking it out on us. Anyway, I got the correct-sized bracelet; I didn't even dare to say no if I couldn't fit into it. This is one of the worst Pandora stores I've ever been to. I highly recommend you all go to the Jurong Point Pandora instead. The staff there are nice, friendly, and patient. Especially if you suffer from anxiety like me, do not come here. Dear staff, if you don't like your job, please find another job. Don't ruin the shopping experience at Pandora for us. Thanks.
August 18, 2025
Mei Ann Goh
Pandora Bugis JunctionI was there for a short time to get a ring, but Pearl was amazing and very sweet! She is very patient and helpful with my questions. I would definitely go there again!
August 18, 2025
Lee Yuan
Pandora Bugis JunctionMy recent visit to this Pandora store was incredibly disappointing. The staff's behavior, particularly that of a lady of Malay descent who seemed to be overweight, was incredibly rude. She even went so far as to question my financial capability to purchase jewelry, simply because I wasn't dressed in designer clothing. I strongly advise you to reconsider visiting this store and choose other outlets instead.
August 18, 2025
Pan Lily
Pandora Bugis JunctionVisited on the evening of April 18, 2023, to buy a ring. The sales lady was less than friendly. When I asked for a size smaller, she rudely told me off, stating, "That's why I'm asking you: loose or very loose?" I thought, "What the hell? How would I gauge that before trying?" Basic manners were completely lacking, not to mention customer service.
August 18, 2025
Calvin Roy
Pandora Bugis JunctionWas attended by Shu En, and she was very attentive, friendly, and most importantly, patient! Unlike some salesladies I’ve encountered in the past, she didn’t mind sharing her opinion on the options I had laid out. She was just smiling from the start to the end. Love her energy. Thank you again, Shu En! Hope I got your name right 😊 …
August 18, 2025
Michael Goh Beh
Pandora Bugis JunctionStaff are friendly and helpful. However, Pandora’s options for localised charms are of extremely poor quality in this country. Do not recommend unless you want a £75 durian charm (each to their own!).
August 18, 2025
Rebecca Low
Pandora Bugis JunctionHorrible experience there. I came in and, because of the way I dressed, was ignored. Throughout the entire time I explored the store, none of the staff, even those who were free, tried to approach me. When I asked where the earrings she recommended were, I was very roughly pointed in a direction, and she even said, "The whole store has them," before nonchalantly walking away. This was when I had just pierced my ears and was excited to buy a new pair. Never coming back again.
August 18, 2025
Went all the way here for the ring I was looking for and asked the Chinese lady staff for my size. They didn't even bother to check and just told me they didn't have it. When I asked about other outlets, she just said to me, "Most stores don't have it already." So what about the rest of the stores? Never mind, I walked around to see if I liked anything else and I heard them saying in Mandarin, "If you want to buy a sale item, come earlier la, come so late—" (I didn't even know it was on sale). The Chinese lady staff from China showed attitude and was being freaking rude for no reason. The dude was just using his phone at the corner. What kind of staff is this?
August 18, 2025
Valerie Leow
Pandora Bugis JunctionLove coming here to shop for decorations and bracelets because the sales staff are very polite and patient in helping you match your bracelet. Recommended sales attendant: Rainbow. If you want a unique bracelet, you can ask her to help you match it.
August 18, 2025
I received splendid service from Rainbow yesterday when my friends and I dropped by the Bugis branch! She noticed that I needed help and took the initiative to come up and assist us. We were quite indecisive about which charms to get, and she patiently helped us take out various charms for us to see and even let us know about the available promotions. She even helped to take out and rearrange my friend’s charms. We took so long that the store closed by the time we left, but because of her patience, we left really happy with our purchases! Thank you, Rainbow!
August 18, 2025
TopElite Info
Pandora Bugis JunctionLook at how my purchase was packed. The sales assistant didn't even bother to tape it neatly. I spotted the charm in the display, and she sold me that exact one. It was inexpensive, but I would have appreciated better service than this. There was no silica gel pack with the jewellery I bought, and I had to return to ask for one. Businesses need to consider long-term sales. This kind of attitude leaves a bad impression for repeat sales unless there is a huge discount.
August 18, 2025
Mei Yi
Pandora Bugis JunctionI lost a bracelet I had before, so I came here to get another one. The bracelet I wanted came in three sizes, and I wanted the smallest size, so I asked, and she said the medium size was the smallest. So I went to pay for it at the register, but I thought it was too big, so I hesitated, and she brought the smallest size from the back room. So I bought it, but when I got back to my hotel, I noticed that the clasp was very stiff. I think it was a defective product because the smallest size of the bracelet that was packaged under the glass case was the medium size, and the one she brought from the back room was not in a bag. Why wasn't it under a glass case? Even though I am a foreigner, I was not asked if I could get tax exemption. I went back the next day and explained, but a different woman there listened to me while operating the register. Then she told me to go to another store because they didn't have it in stock. I asked her to call the other store and tell them I'd be there, but she said she couldn't do that because the phone had no batteries.
August 18, 2025
Liew-Loh
Pandora Bugis JunctionExcellent service from this young lady, Syafika, at the Bugis outlet. Her sweet patience and ever-smiling nature while attending to customers enhanced the whole customer service experience. Thank you, Syafika.
August 18, 2025
Hani Isa
Pandora Bugis JunctionI visited Pandora at Bugis Junction and was served by a lovely lady named Ira. She was professional and attentive to my needs while I searched for the right size for my bracelet. She even patiently put my charms on three different bracelet sizes. Really enjoyed our visit. I highly recommend coming to the store and looking for Ira!
August 18, 2025
Katelyn Hussain
Pandora Bugis JunctionI had an amazing experience at Pandora Bugis Junction! The staff were warm, patient, and incredibly helpful, guiding me through my choices. They took the time to explain each design and even offered great suggestions that suited my style perfectly. The service felt personal and genuine, making the whole shopping experience delightful. Highly recommended for anyone looking for both beautiful jewelry and top-notch service!
August 18, 2025
Josephine Ho
Scent by SIX Bugis JunctionI've been a faithful follower of this brand for many years. Biel is my go-to scent, and now my husband is also using Tribeca religiously. We were served by the same sales lady, Jenny, twice—once at the old store location near the escalator and today at the new shop front. We easily found the new shop by following the familiar scent! As usual, Jenny provided us with impeccable service, advising us on the latest promo yet never pushy. She patiently waited on us and let us try various fragrances before we made the purchase. I'd like to thank her for the positive purchase experience, as always!
August 18, 2025
Prajna Govind
Scent by SIX Bugis JunctionWalked past this shop in Bugis Junction and was enticed by the lovely smells. Thank you, Jenny, for the good service and recommendation.
August 18, 2025