Pandora Bugis Junction

I lost a bracelet I had before, so I came here to get it again. The bracelet I wanted came in three sizes and I wanted the smallest size so I asked heand she said the medium size was the smallest size. So I went to pay for it at the register, but I thought it was too big, so I took a while, and she brought the smallest size from back room. So I bought it but when I got back to my hotel I noticed that the clasp was very stiff. I think it was a defective product because the smallest size of the bracelet that was packaged under the glass case was the medium size and the one she brought from back room was not in a bag. Why wasn't it under a glass case? Even though I am a foreigner, I was not asked if I could get tax exemption. I went back the next day and explained but a different woman there listened to me while operating the register. Then she told me to go to another store because they didn't have it in stock and I asked her to call the other store and tell them I'll be there but she said she couldn't do that because phone had no batteries.

Look at how my purchase was packed. The sales assistant didn't even bother to tape it neatly. I spotted the charm in the display and she sold that to me... It was cheap but I would have appreciated if they served better than this. No silica gel pack with the jewellery I bought. Had to return and ask for it. You've got to think long term sales and this kind of attitude leaves a bad impression for a return sales unless there is a huge discount.

came in to exchange my bracelet to a smaller size and buy a charm, ended up leaving without my charm and just a resized bracelet. this is not the pandora shop you want to go especially if you suffer from social anxiety because the staff makes it worser. came in and none of the staff even looked up from the counter. there were 2-3 staffs all at the counter and not one looked up, even until me and my bf went up to the counter. we had to say excuse me we want to exchange the bracelets before they looked up, in the a very much annoyed tone and look and asked for the receipt. while taking out the receipt, we noted that we wanted to change it to a smaller sized one so that she (green short hair highlights girl) knows what we are looking for. instead, she said in an unhappy tone to us to prove that we have purchased the item. like she thought we were exchanging fakes with her or something. after providing receipt, she didnt say a word and just walked to find the bracelet. i mentioned i wanted a size 19, but she gave me a size 18 to try first, so i asked to confirm if this is size 19 as i didnt want to doubt her ability of taking out the wrong size. then she confirmed it was size 18 and immediately took out size 19 for me. it was so anxiously nerve wrecking to me as the whole environment was so cold, and it seemed like they were so upset with their job and taking it out on us. anyways i got the correct sized bracelet, didnt even dare to say no if i cldnt fit in it. one of the worst pandora’s ive ever been at, highly recommend yall go to jurong point pandora instead. nice, friendly and patient. especially if u suffer from anxiety like me, dont come here. dear staff, if u dont like your job, please go find another job. dont ruin the shopping experience at pandora for us. thanks.

Went all the way here for the ring I was looking for and asked the chinese lady staff for my size, they didn’t even bothered to check and just told me they don’t have it, asked for other outlets, she just said to me, “most stores don’t have already” so what about the rest of the stores?? nvm, I walked around to see if I like anything else and I heard them saying in mandarin, “if want to buy sales item, come earlier la, come so late—“ (I didn’t even know it was on sale) the chinese lady staff from china showed attitude & being freaking rude for no reason. the dude just using his phone at the corner, what kind of staffs is this?

Horrible experience there, I came in and because of the way I dressed was ignored. Throughout the entire time I explored the store none of the staff, even those who were free tried to approach me. When I asked where the earrings she recommended were I was very roughly pointed to in a direction and she even said “ the whole store have” before nonchalantly walking away. This was when I had just pierced my ears and was excited to buy a new pair.. Never coming back again

Staff are friendly and helpful. However, Pandora’s options for localised charms are extremely poor quality in this country. Do not recommend unless you want a £75 durian charm (each to their own!).

Visited on 18 Apr 23 evening to buy a ring. The sales lady is less than friendly. I asked for a size smaller, she rudely told me off 'thats why I'm asking you loose or very loose'. I was like, what the hell, how would I gauge before trying. Basic manners is not even there, not to mention customer service.

I had the most disappointing experience at this Pandora store I recently visited. The behavior of the staff, particularly a lady of Malay descent who seemed to be overweight, was incredibly rude. She actually went so far as to doubt my financial capability to purchase the jewelry simply because I wasn't dressed in designer clothing. I strongly advise you to reconsider before deciding to visit this store and visit other outlets instead.

I came in to exchange my bracelet for a smaller size and buy a charm. I ended up leaving without my charm and only a resized bracelet. This is not the Pandora shop you want to visit, especially if you suffer from social anxiety, because the staff makes it worse. When I came in, none of the staff even looked up from the counter. There were 2-3 staff members all at the counter, and not one looked up, even after my boyfriend and I approached the counter. We had to say, "Excuse me, we want to exchange the bracelet," before they looked up, with a very annoyed tone and look, and asked for the receipt. While taking out the receipt, we mentioned that we wanted to exchange it for a smaller size so that she (the girl with green short hair highlights) would know what we were looking for. Instead, she unhappily told us to prove that we had purchased the item. It was as if she thought we were trying to exchange fake items. After we provided the receipt, she didn't say a word and just walked to find the bracelet. I mentioned I wanted a size 19, but she gave me a size 18 to try first. I asked to confirm if it was size 19, as I didn't want to doubt her ability to provide the correct size. She then confirmed it was size 18 and immediately took out size 19 for me. It was so anxiety-inducing and nerve-wracking for me, as the whole environment felt so cold, and it seemed like they were so upset with their job and taking it out on us. Anyway, I got the correct-sized bracelet; I didn't even dare to say no if I couldn't fit into it. This is one of the worst Pandora stores I've ever been to. I highly recommend you all go to the Jurong Point Pandora instead. The staff there are nice, friendly, and patient. Especially if you suffer from anxiety like me, do not come here. Dear staff, if you don't like your job, please find another job. Don't ruin the shopping experience at Pandora for us. Thanks.

My recent visit to this Pandora store was incredibly disappointing. The staff's behavior, particularly that of a lady of Malay descent who seemed to be overweight, was incredibly rude. She even went so far as to question my financial capability to purchase jewelry, simply because I wasn't dressed in designer clothing. I strongly advise you to reconsider visiting this store and choose other outlets instead.

Visited on the evening of April 18, 2023, to buy a ring. The sales lady was less than friendly. When I asked for a size smaller, she rudely told me off, stating, "That's why I'm asking you: loose or very loose?" I thought, "What the hell? How would I gauge that before trying?" Basic manners were completely lacking, not to mention customer service.

Staff are friendly and helpful. However, Pandora’s options for localised charms are of extremely poor quality in this country. Do not recommend unless you want a £75 durian charm (each to their own!).

Horrible experience there. I came in and, because of the way I dressed, was ignored. Throughout the entire time I explored the store, none of the staff, even those who were free, tried to approach me. When I asked where the earrings she recommended were, I was very roughly pointed in a direction, and she even said, "The whole store has them," before nonchalantly walking away. This was when I had just pierced my ears and was excited to buy a new pair. Never coming back again.

Went all the way here for the ring I was looking for and asked the Chinese lady staff for my size. They didn't even bother to check and just told me they didn't have it. When I asked about other outlets, she just said to me, "Most stores don't have it already." So what about the rest of the stores? Never mind, I walked around to see if I liked anything else and I heard them saying in Mandarin, "If you want to buy a sale item, come earlier la, come so late—" (I didn't even know it was on sale). The Chinese lady staff from China showed attitude and was being freaking rude for no reason. The dude was just using his phone at the corner. What kind of staff is this?

Look at how my purchase was packed. The sales assistant didn't even bother to tape it neatly. I spotted the charm in the display, and she sold me that exact one. It was inexpensive, but I would have appreciated better service than this. There was no silica gel pack with the jewellery I bought, and I had to return to ask for one. Businesses need to consider long-term sales. This kind of attitude leaves a bad impression for repeat sales unless there is a huge discount.

I lost a bracelet I had before, so I came here to get another one. The bracelet I wanted came in three sizes, and I wanted the smallest size, so I asked, and she said the medium size was the smallest. So I went to pay for it at the register, but I thought it was too big, so I hesitated, and she brought the smallest size from the back room. So I bought it, but when I got back to my hotel, I noticed that the clasp was very stiff. I think it was a defective product because the smallest size of the bracelet that was packaged under the glass case was the medium size, and the one she brought from the back room was not in a bag. Why wasn't it under a glass case? Even though I am a foreigner, I was not asked if I could get tax exemption. I went back the next day and explained, but a different woman there listened to me while operating the register. Then she told me to go to another store because they didn't have it in stock. I asked her to call the other store and tell them I'd be there, but she said she couldn't do that because the phone had no batteries.