came in to exchange my bracelet to a smaller size and buy a charm, ended up leaving without my charm and just a resized bracelet.
this is not the pandora shop you want to go especially if you suffer from social anxiety because the staff makes it worser. came in and none of the staff even looked up from the counter. there were 2-3 staffs all at the counter and not one looked up, even until me and my bf went up to the counter. we had to say excuse me we want to exchange the bracelets before they looked up, in the a very much annoyed tone and look and asked for the receipt. while taking out the receipt, we noted that we wanted to change it to a smaller sized one so that she (green short hair highlights girl) knows what we are looking for. instead, she said in an unhappy tone to us to prove that we have purchased the item. like she thought we were exchanging fakes with her or something.
after providing receipt, she didnt say a word and just walked to find the bracelet. i mentioned i wanted a size 19, but she gave me a size 18 to try first, so i asked to confirm if this is size 19 as i didnt want to doubt her ability of taking out the wrong size. then she confirmed it was size 18 and immediately took out size 19 for me. it was so anxiously nerve wrecking to me as the whole environment was so cold, and it seemed like they were so upset with their job and taking it out on us. anyways i got the correct sized bracelet, didnt even dare to say no if i cldnt fit in it.
one of the worst pandora’s ive ever been at, highly recommend yall go to jurong point pandora instead. nice, friendly and patient. especially if u suffer from anxiety like me, dont come here.
dear staff, if u dont like your job, please go find another job. dont ruin the shopping experience at pandora for us. thanks.
Megan Goh
5
was in there for a short time to get a ring but Pearl was amazing and very sweet! she is very patient and helpful in my questions. Would definitely go there again!
Lee Eun
1
I had the most disappointing experience at this Pandora store I recently visited. The behavior of the staff, particularly a lady of Malay descent who seemed to be overweight, was incredibly rude. She actually went so far as to doubt my financial capability to purchase the jewelry simply because I wasn't dressed in designer clothing. I strongly advise you to reconsider before deciding to visit this store and visit other outlets instead.
Poon Lily
1
Visited on 18 Apr 23 evening to buy a ring. The sales lady is less than friendly. I asked for a size smaller, she rudely told me off 'thats why I'm asking you loose or very loose'. I was like, what the hell, how would I gauge before trying. Basic manners is not even there, not to mention customer service.
C R
5
Was attended by Shu En and she was very attentive, friendly and most importantly, patient! Unliked few saleslady I’ve encountered in the past. She didn’t mind sharing her opinion on the options I had laid out. She was just smiling from the start to the end. Love her energy. Thank you again, Shu En! Hope I got your name right 😊 …
Michael Gilbey
1
Staff are friendly and helpful. However, Pandora’s options for localised charms are extremely poor quality in this country. Do not recommend unless you want a £75 durian charm (each to their own!).
Rachel Low
1
Horrible experience there, I came in and because of the way I dressed was ignored. Throughout the entire time I explored the store none of the staff, even those who were free tried to approach me. When I asked where the earrings she recommended were I was very roughly pointed to in a direction and she even said “ the whole store have” before nonchalantly walking away.
This was when I had just pierced my ears and was excited to buy a new pair..
Never coming back again
W
1
Went all the way here for the ring I was looking for and asked the chinese lady staff for my size, they didn’t even bothered to check and just told me they don’t have it, asked for other outlets, she just said to me, “most stores don’t have already” so what about the rest of the stores?? nvm, I walked around to see if I like anything else and I heard them saying in mandarin, “if want to buy sales item, come earlier la, come so late—“ (I didn’t even know it was on sale) the chinese lady staff from china showed attitude & being freaking rude for no reason. the dude just using his phone at the corner, what kind of staffs is this?
Varelie Leow
5
Love coming here to shop for decorations and bracelet. Because the sales staff here are very polite and patient in helping you match your bracelet. Recommended sales attendant-rainbow. If you want a unique bracelet, you can ask her to help you match it.
sae
5
received splendid service from rainbow yesterday when my friends and i dropped by the bugis branch! she noticed that i needed help and took the initiative to come up and assist us :) we are q indecisive with which charms to get and she patiently helped us take out the charms for us to see and even let us know about the ongoing promotions available. she even helped to take out and rearrange my friend’s charms :3 we took so long the store closed by the time we left but because of her patience we left rly happy w our purchases! thank you rainbow 🥹