30 reviews
Atopelite Info
Look at how my purchase was packed. The sales assistant didn't even bother to tape it neatly. I spotted the charm in the display and she sold that to me... It was cheap but I would have appreciated if they served better than this. No silica gel pack with the jewellery I bought. Had to return and ask for it. You've got to think long term sales and this kind of attitude leaves a bad impression for a return sales unless there is a huge discount.
M Y
I lost a bracelet I had before, so I came here to get it again. The bracelet I wanted came in three sizes and I wanted the smallest size so I asked heand she said the medium size was the smallest size. So I went to pay for it at the register, but I thought it was too big, so I took a while, and she brought the smallest size from back room. So I bought it but when I got back to my hotel I noticed that the clasp was very stiff. I think it was a defective product because the smallest size of the bracelet that was packaged under the glass case was the medium size and the one she brought from back room was not in a bag. Why wasn't it under a glass case? Even though I am a foreigner, I was not asked if I could get tax exemption. I went back the next day and explained but a different woman there listened to me while operating the register. Then she told me to go to another store because they didn't have it in stock and I asked her to call the other store and tell them I'll be there but she said she couldn't do that because phone had no batteries.
Liew-Low
Excellence service from this young lady assistance her name is Syafika @Bugis outlet. Such a sweet patience and ever smiley while attending to customer this enhance the whole customer service experience Thank you Syafika
Hani Isah
I visited Pandora Bugis Junction out and was served by a lovely lady named Ira. She was professional and attentive to my needs in searching for the right size for my bracelet. She even patiently put in all my charms for 3 different bracelet sizes. Really enjoyed our visit. Recommended to come to the store and look for Ira!
Caselyn Hussain
I had an amazing experience at Pandora Bugis Junction! The staff were warm, patient, and incredibly helpful in guiding me through my choices. They took the time to explain each design and even offered great suggestions that suited my style perfectly. The service felt personal and genuine, making the whole shopping experience delightful. Highly recommended for anyone looking for both beautiful jewelry and top-notch service!
Li
I came in to exchange my bracelet for a smaller size and buy a charm. I ended up leaving without my charm and only a resized bracelet. This is not the Pandora shop you want to visit, especially if you suffer from social anxiety, because the staff makes it worse. When I came in, none of the staff even looked up from the counter. There were 2-3 staff members all at the counter, and not one looked up, even after my boyfriend and I approached the counter. We had to say, "Excuse me, we want to exchange the bracelet," before they looked up, with a very annoyed tone and look, and asked for the receipt. While taking out the receipt, we mentioned that we wanted to exchange it for a smaller size so that she (the girl with green short hair highlights) would know what we were looking for. Instead, she unhappily told us to prove that we had purchased the item. It was as if she thought we were trying to exchange fake items. After we provided the receipt, she didn't say a word and just walked to find the bracelet. I mentioned I wanted a size 19, but she gave me a size 18 to try first. I asked to confirm if it was size 19, as I didn't want to doubt her ability to provide the correct size. She then confirmed it was size 18 and immediately took out size 19 for me. It was so anxiety-inducing and nerve-wracking for me, as the whole environment felt so cold, and it seemed like they were so upset with their job and taking it out on us. Anyway, I got the correct-sized bracelet; I didn't even dare to say no if I couldn't fit into it. This is one of the worst Pandora stores I've ever been to. I highly recommend you all go to the Jurong Point Pandora instead. The staff there are nice, friendly, and patient. Especially if you suffer from anxiety like me, do not come here. Dear staff, if you don't like your job, please find another job. Don't ruin the shopping experience at Pandora for us. Thanks.
Mei Ann Goh
I was there for a short time to get a ring, but Pearl was amazing and very sweet! She is very patient and helpful with my questions. I would definitely go there again!
Lee Yuan
My recent visit to this Pandora store was incredibly disappointing. The staff's behavior, particularly that of a lady of Malay descent who seemed to be overweight, was incredibly rude. She even went so far as to question my financial capability to purchase jewelry, simply because I wasn't dressed in designer clothing. I strongly advise you to reconsider visiting this store and choose other outlets instead.
Pan Lily
Visited on the evening of April 18, 2023, to buy a ring. The sales lady was less than friendly. When I asked for a size smaller, she rudely told me off, stating, "That's why I'm asking you: loose or very loose?" I thought, "What the hell? How would I gauge that before trying?" Basic manners were completely lacking, not to mention customer service.
Calvin Roy
Was attended by Shu En, and she was very attentive, friendly, and most importantly, patient! Unlike some salesladies I’ve encountered in the past, she didn’t mind sharing her opinion on the options I had laid out. She was just smiling from the start to the end. Love her energy. Thank you again, Shu En! Hope I got your name right 😊 …