Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Dhananjay Kabra
PEDRO BugisI used to love their shoes however the quality of products and services level has dropped substantially. My recent purchase of shoes, the sole of one the foot starting coming out in less then a week of use and when I got to the store for return they asked me yo get in touch with their support team and refused to help. I left the shoe for them - they just lost a loyal customer. They have value time of their customers.
August 19, 2025
Mitchell Liong
PEDRO BugisDuring my recent visit to Pedro Bugis, I had the pleasure of being assisted by Darren Chong, whose service exceeded all expectations. Moreover, Darren’s exceptional customer service extended beyond the store. He followed up to ensure that I was happy with my selections and offered assistance with any future needs. This level of care and attention to detail is rare and truly appreciated. I highly recommend visiting Pedro Bugis and seeking out Darren Chong for an unparalleled shopping experience. His professionalism, expertise, and commitment to customer satisfaction are truly commendable.
August 19, 2025
Debbie Liow
PEDRO BugisI had the pleasure of experiencing exceptional service from Darren Chong during my recent visit to Pedro Bugis. Darren's dedication to providing excellent customer service was evident from the moment I stepped into the store. He was attentive, understanding, and went out of his way to ensure that I had a positive shopping experience. Darren's product knowledge and willingness to assist me in finding the perfect items truly made a difference. Thanks to Darren's outstanding service, my visit to Pedro Bugis was not only enjoyable but also memorable. I highly recommend seeking out Darren's assistance for anyone looking for a superior shopping experience at Pedro Bugis.
August 19, 2025
Sek Ting Poh
PEDRO BugisI recently purchased a pair of shoes with the help of Kit. He provided excellent service, patiently assisting me in finding the right size. Although the size I needed wasn’t available in the shop, Kit went above and beyond by arranging a transfer from another outlet and having it delivered to me. I really appreciate his dedication and helpfulness. Thank you, Kit!😊
August 19, 2025
Ed Robinson Lacson Reyes
PEDRO BugisI ultimately had an awesome buying experience at Pedro - Bugis Junction on 23September2021 for my brown Pedro Altitude shoes! Both of the staff made sure that I was given such a nice service, especially Michael. I felt comfortable and at ease while in the shop, not to mention the tumbler that I got as a freebie. Cheers to the whole team and stay safe! ~Rob :)
August 19, 2025
Thanya Ganapathy
PEDRO BugisMy husband was looking for a pair of boots, and we walked into the Pedro store on a busy Saturday afternoon. After looking through some options, and size options he managed to pick up a good pair of boots. We came from South India, and were treated with such kindness and patience. It was the best shopping of the day, I'm sorry I didn't get the names of the employees that helped us. But the boy who helped us really made an impression with his kindness. I hope more people learn from this level of hospitality. Thank you, from Bangalore!
August 19, 2025
came in to exchange my bracelet to a smaller size and buy a charm, ended up leaving without my charm and just a resized bracelet. this is not the pandora shop you want to go especially if you suffer from social anxiety because the staff makes it worser. came in and none of the staff even looked up from the counter. there were 2-3 staffs all at the counter and not one looked up, even until me and my bf went up to the counter. we had to say excuse me we want to exchange the bracelets before they looked up, in the a very much annoyed tone and look and asked for the receipt. while taking out the receipt, we noted that we wanted to change it to a smaller sized one so that she (green short hair highlights girl) knows what we are looking for. instead, she said in an unhappy tone to us to prove that we have purchased the item. like she thought we were exchanging fakes with her or something. after providing receipt, she didnt say a word and just walked to find the bracelet. i mentioned i wanted a size 19, but she gave me a size 18 to try first, so i asked to confirm if this is size 19 as i didnt want to doubt her ability of taking out the wrong size. then she confirmed it was size 18 and immediately took out size 19 for me. it was so anxiously nerve wrecking to me as the whole environment was so cold, and it seemed like they were so upset with their job and taking it out on us. anyways i got the correct sized bracelet, didnt even dare to say no if i cldnt fit in it. one of the worst pandora’s ive ever been at, highly recommend yall go to jurong point pandora instead. nice, friendly and patient. especially if u suffer from anxiety like me, dont come here. dear staff, if u dont like your job, please go find another job. dont ruin the shopping experience at pandora for us. thanks.
August 19, 2025
Megan Goh
Pandora Bugis Junctionwas in there for a short time to get a ring but Pearl was amazing and very sweet! she is very patient and helpful in my questions. Would definitely go there again!
August 19, 2025
Lee Eun
Pandora Bugis JunctionI had the most disappointing experience at this Pandora store I recently visited. The behavior of the staff, particularly a lady of Malay descent who seemed to be overweight, was incredibly rude. She actually went so far as to doubt my financial capability to purchase the jewelry simply because I wasn't dressed in designer clothing. I strongly advise you to reconsider before deciding to visit this store and visit other outlets instead.
August 19, 2025
Poon Lily
Pandora Bugis JunctionVisited on 18 Apr 23 evening to buy a ring. The sales lady is less than friendly. I asked for a size smaller, she rudely told me off 'thats why I'm asking you loose or very loose'. I was like, what the hell, how would I gauge before trying. Basic manners is not even there, not to mention customer service.
August 19, 2025
Was attended by Shu En and she was very attentive, friendly and most importantly, patient! Unliked few saleslady I’ve encountered in the past. She didn’t mind sharing her opinion on the options I had laid out. She was just smiling from the start to the end. Love her energy. Thank you again, Shu En! Hope I got your name right 😊 …
August 19, 2025
Michael Gilbey
Pandora Bugis JunctionStaff are friendly and helpful. However, Pandora’s options for localised charms are extremely poor quality in this country. Do not recommend unless you want a £75 durian charm (each to their own!).
August 19, 2025
Rachel Low
Pandora Bugis JunctionHorrible experience there, I came in and because of the way I dressed was ignored. Throughout the entire time I explored the store none of the staff, even those who were free tried to approach me. When I asked where the earrings she recommended were I was very roughly pointed to in a direction and she even said “ the whole store have” before nonchalantly walking away. This was when I had just pierced my ears and was excited to buy a new pair.. Never coming back again
August 19, 2025
Went all the way here for the ring I was looking for and asked the chinese lady staff for my size, they didn’t even bothered to check and just told me they don’t have it, asked for other outlets, she just said to me, “most stores don’t have already” so what about the rest of the stores?? nvm, I walked around to see if I like anything else and I heard them saying in mandarin, “if want to buy sales item, come earlier la, come so late—“ (I didn’t even know it was on sale) the chinese lady staff from china showed attitude & being freaking rude for no reason. the dude just using his phone at the corner, what kind of staffs is this?
August 19, 2025
Varelie Leow
Pandora Bugis JunctionLove coming here to shop for decorations and bracelet. Because the sales staff here are very polite and patient in helping you match your bracelet. Recommended sales attendant-rainbow. If you want a unique bracelet, you can ask her to help you match it.
August 19, 2025
received splendid service from rainbow yesterday when my friends and i dropped by the bugis branch! she noticed that i needed help and took the initiative to come up and assist us :) we are q indecisive with which charms to get and she patiently helped us take out the charms for us to see and even let us know about the ongoing promotions available. she even helped to take out and rearrange my friend’s charms :3 we took so long the store closed by the time we left but because of her patience we left rly happy w our purchases! thank you rainbow 🥹
August 19, 2025
Atopelite Info
Pandora Bugis JunctionLook at how my purchase was packed. The sales assistant didn't even bother to tape it neatly. I spotted the charm in the display and she sold that to me... It was cheap but I would have appreciated if they served better than this. No silica gel pack with the jewellery I bought. Had to return and ask for it. You've got to think long term sales and this kind of attitude leaves a bad impression for a return sales unless there is a huge discount.
August 19, 2025
I lost a bracelet I had before, so I came here to get it again. The bracelet I wanted came in three sizes and I wanted the smallest size so I asked heand she said the medium size was the smallest size. So I went to pay for it at the register, but I thought it was too big, so I took a while, and she brought the smallest size from back room. So I bought it but when I got back to my hotel I noticed that the clasp was very stiff. I think it was a defective product because the smallest size of the bracelet that was packaged under the glass case was the medium size and the one she brought from back room was not in a bag. Why wasn't it under a glass case? Even though I am a foreigner, I was not asked if I could get tax exemption. I went back the next day and explained but a different woman there listened to me while operating the register. Then she told me to go to another store because they didn't have it in stock and I asked her to call the other store and tell them I'll be there but she said she couldn't do that because phone had no batteries.
August 19, 2025
Liew-Low
Pandora Bugis JunctionExcellence service from this young lady assistance her name is Syafika @Bugis outlet. Such a sweet patience and ever smiley while attending to customer this enhance the whole customer service experience Thank you Syafika
August 19, 2025
Hani Isah
Pandora Bugis JunctionI visited Pandora Bugis Junction out and was served by a lovely lady named Ira. She was professional and attentive to my needs in searching for the right size for my bracelet. She even patiently put in all my charms for 3 different bracelet sizes. Really enjoyed our visit. Recommended to come to the store and look for Ira!
August 19, 2025