5
Thanks to Catherine and the other lovely girl we always serve customers with smile very amazing full of energy and very friendly staff well done ladies and thank you for your excellent service will see you again
August 19, 2025
Shop Reviews
Read what shoppers say about stores at Bugis Junction.
3,628 reviews
MUHAMMAD RIFQI BIN AMAD
Skechers Bugis Junction 5
Good serve staff name imran.. really helpful.. we travel from Malaysia..
August 19, 2025
5
I bought a pair of shoes here today. One of the employees was very patient, friendly and helpful. Unfortunately I didn't know his name. I will come again.
August 19, 2025
Jay Jay
Skechers Bugis Junction 5
Excellent service from Wei Yan and also female staff at the cashier (didn't get her name)! Provided professional advice for me to get the right fit of shoes suitable for jogging and running. Definitely recommend!!
August 19, 2025
Gregory Athanasius
Skechers Bugis Junction 5
Located at Bugis, Skechers @Bugis Junction store located on #02-18, offers an extensive collection of technologically-advanced footwear and apparel for running, walking, and training. Colourful and trendy footwear with interesting themes.
August 19, 2025
Grace Chan
Skechers Bugis Junction 1
Lesson learnt. NEVER NEVER buy instore. By all means go to the store to check out the shoes BUT always buy online. There is no refund for instore purchase while online purchase enjoy free return/refund.
August 19, 2025
Chee Hin
Skechers Bugis Junction 5
I am really pleased and happy with one of the staff, IRSYAD..if im not wrong. He was so friendly and patient in guiding me in choosing my first ever skechers shoe. At the store, he even walk through with me around the store to get more stuff for customers like me :)
August 19, 2025
Irfan Huzaimie
Skechers Bugis Junction 5
Isyard made my experience in sketchers so easy , very good salesperson , highly recommend this outlet and very understanding of my needs and was accommodating to them , thank you so much bro!
August 19, 2025
Daxter Yeo
Skechers Bugis Junction 1
I am utterly frustrated and disappointed with the appalling customer service at Skechers Bugis Junction. I tried calling the store more than 30 times over a period of two hours, and not once did anyone pick up the phone. The phone just rang out endlessly. No voicemail, no redirection, no courtesy—just complete silence. I completely gave up after that. I don’t think there is any amount of excuses can justify treating your customers like that. Why bother listing a phone number if no one is going to answer it? Why spend so much on big advertising and flashy promotions if you can’t even manage the most basic level of customer service? I had a simple enquiry to make before heading down, and this complete lack of response shows a clear disregard for customers' time and convenience. It's unacceptable for a major retail brand to operate this way, especially in such a central location. I expected better from Skechers. Based on this experience, I’m now reconsidering whether to support a brand that can’t be bothered to even answer a phone call. Do better, Skechers. This is not how you treat customers.
August 19, 2025
Dylan Tan
Skechers Bugis Junction 5
Minnie from I-dle came here on 18th June! Really loved the experience on that day
August 19, 2025
The food, as expected from a CBTL chain, was consistent and couldn’t be faulted. I’ve always been a fan of CBTL, which made it all the more disappointing to encounter such poor cleanliness at this particular outlet. The chairs were sticky, sugar was scattered on the floor and chair , and the tables were wet and covered in crumbs—we had to move three times before settling at a table we cleaned ourselves (and yes we cleaned ALL 3 of their tables for them). What was even more surprising was the strict enforcement of a policy allowing only two people per table, even though the café was at least 60% empty. While I understand the rule, a bit of flexibility would have made the experience more pleasant, especially when space clearly wasn’t an issue. To be fair, the staff were polite and helpful during ordering and when requesting for us to remove a table. This suggests the issue lies more with management policies than with the staff themselves. Still, it’s ironic that there was so much focus on enforcing seating rules, yet such little attention given to maintaining basic cleanliness.
August 19, 2025
1
I had an absolutely terrible experience at Coffee Bean & Tea Leaf Bugis. On Sunday at 3 pm, a male staff member approached me in the most rude and unprofessional manner. I was simply packing my bags and had an unopened outside drink in front of me — which I wasn’t even planning to open, but he aggressively told me to stop drinking outside drinks. I wasn’t drinking it at all! This is completely unjustified. His attitude was completely unacceptable, and he needs better training on how to interact with customers. To make matters worse, the store itself was in a disgusting state. The tables were filthy, uncleaned, and the overall environment was messy and uninviting. It’s beyond me how a place that calls itself a café can operate in such a dirty and disorganized manner. I will never return to this location, and I highly recommend others to avoid this place until management addresses both the appalling customer service and the terrible cleanliness.
August 19, 2025
Tom Chewing
The Coffee Bean and Tea Leaf - Bugis Junction 4
Service was fast and friendly. Not sure why the low score. I have the Chendol ice blended. Eventhough I was stuffed from lunch and dessert, I had to try it. If you are going with this I would suggest having it without espresso in it. Chendol and espresso don’t mix in my opinion.
August 19, 2025
Yellow Bear
The Coffee Bean and Tea Leaf - Bugis Junction 4
Conveniently located at central Singapore, this is one of the best places for friends to meet up; with nice food, good service and plenty of seats too. Do avoid peak hours though, there might not be seats available; too many coffee lovers.
August 19, 2025
Ordered vanilla cold brew and the chocolate cake. I am not sure if it is the outlet's issue or they changed the recipe but it did not taste of coffee at all. I feedback the team their vanilla cold brew coffee was bland even before I mixed it up. They remade it three times and supposedly the last batch was "a new brew". The barista pre mixed it for us and instead of tasting coffee, there was NO coffee taste at all, instead it was just diabetic sweet. I might as well be drinking syrup straight out of a bottle. The barista we spoke to was okay, the male manager we initially ordered from was rude and irritated because their app had issues and we needed to reload to log our points. Chocolate cake was very dry and crumbly, it felt like it was out for hours or even a few days. So far only this outlet had such poor quality of coffee and cake. It's a coffee establishment, so how did they even screw up the coffee.
August 19, 2025
Manager Anna is knowledgeable and courteous. Highly recommended for good customer service award. Cakes and macha latte delicious.
August 19, 2025
Nice renovation since don’t know how long ago since I last visit Bugis Junction. The open concept and different style seating are very creative. Good place for coffee and chill out. However, the waiting time for your order on a Monday 4pm with little crowd, takes more than 10 mins of wait. This is something I find it very ridiculous. Service is too slow for that sense. They should greatly improve on this aspect. Not just me who find them slow, The customers who ordered before me, also feels the same way.
August 19, 2025
1
Had a really bad service experience on Good Friday. It was peak hour and there were many students studying, and exceeding the “very strict” dine in time limit of 60 mins. I had to wait for a table for quite awhile. As the students slowly left for dinner, there were many more visible seats available. A female staff came and asked for our receipt to check the time I ordered, reminding us of the 60mins dine in and implying us to leave. This was despite a student who was beside our table the entire time with his materials who was there since I sat. This 60mins dine in rule is enforced selectively and only at your staff’s convenience.
August 19, 2025
Had a rest stop here with friends recently. Ordered some drinks and a cheese cake to share. The ambience is ok, but with lots of patrons walking all around and outside the cafe, it’s hard to have privacy here. Drinks are normal, not particularly bad or more tasty than other Coffee Bean cafes.
August 19, 2025
5
Despite being understaffed, the staff member who served me was very helpful and attentive when I asked about dairy free options. She made sure to explain the possible dairy found in their products and what I should order if I was allergic or had lactose intolerance. Good service and hardworking staff.
August 19, 2025