I have always been a fan of Innisfree but my experience at the store today has left me speechless.
Me and my friend were browsing through the single eyeshadows, when she opened the drawer one of them dropped. One of the staff immediately came to pick it up and kept checking for damages (which is normal) and walked away without saying anything. By this point, we knew something was up so my friend walked to her and asked what's wrong. The staff remained quiet until my friend asked again, "Do I need to pay for it?". She immediately said yes and kept insisting that it was broken already.
My friend then tried to explain that when she opened the drawer, the eyeshadow dropped and it was really a bad drawer design because everything was everywhere. My friend was willing to pay for it because the shade was nice anyway but she was just trying to feedback to the staff. The staff then became very defensive and kept saying there is a "Once broken, considered sold" tag, which we understand but we were just trying to FEEDBACK and my friend agreed to PAY FOR IT.
What pissed me off was the attitude of the staff, she was rude, defensive and sarcastic and said "Ok lor don't pay, it will just be deducted from our pay then." I don't think this is how your customer service should be and it is really utterly disappointing coming from such a big brand.
August 19, 2025
Korean products. Friendly and helpful staff, you can ask skin care recommendation for your skin type. They have skin care, make up, nail polish, body wash, shampoo, lotion and perfume. All in one place. I don’t really fancy their skin care. I went for their hand lotion and perfume. Smells good!
August 19, 2025
Another spacious innisfree outlet, which seems to carry the full range of products available in-store. Despite dropping by about 15min after the store just opened (and the sole staff was still setting up at the counter), the staff was still courteous and friendly.
August 19, 2025
Very bad service from the cashier. Told me that I can't use E member card from Perk application for member benefits. Asked me to bring the physical member card on next time. I really like the products but in the future I may not buy from that store. Come on, now everywhere using app to make things easier. Any idea to bring all the member cards to shop?
August 19, 2025
Bugis Junction outlet review:
Didn't notice any floor staff to assist customers despite it being Sunday. The only staff I saw was an old security guard pacing around. Anyway, even with floor staff around, they had been observed to just stand rigidly next to the shelves. They were not trained to be proactive and professional by stepping up to offer assistance. Some had been seen to deliberately ignore customers, walked away and pretended to 'busy' themselves by shifting the items about on the shelves. I personally had to walk up to the staff for assistance while they were either chatting among themselves or turning an 'invisible' eye to customers.
**I'm giving them 3 stars today as the cashier serving me was friendly and quite polite. Otherwise, it used to be 1 or 2 stars for their incompetence & lack of basic customer service, especially when Innisfree is located at the heartland malls. It can be quite appalling!😱😱
August 19, 2025
easy to find out the store... n finally I found this adorable lip tint😍 …
August 19, 2025
Friendly staff, very helpful, and give recommendations as well.
The male staff named Nine, deserves a compliment for recommending me the necessary products for my routine.
Thank you. Will come again.
August 19, 2025
Great service from Lovie (hope no mistake haha)
Come twice purchase twice
Good experience
August 19, 2025
This outlet is staffed by some of the most genuine and helpful folks on this planet! I’ll definitely return for all my future purchases!
August 19, 2025
Really proactive staff, who can tell you based on your skin types what items and when monthly promotion expires.
Eg. Asking them, about mask are great.
Quick, in helping settle goods cost and recommendation as well.
August 19, 2025
I would like to thank Natalie who was very helpful. Not only did she recommend pieces I might like, she helped with my nose stud after I told her that I couldn’t change it on my own.
August 19, 2025
Dk staff lazy or what. Before purchase got ask buy min how much got free gift. Staff only mention min 60 got free gift. But I just realize in fb that with any purchase also have tho lesser
August 19, 2025
i was assisted by Nadia and she was really kind and patient while serving me and my boyfriend! took the time to explain every question i had about the skincare. bugis will be my go-to outlet from now on!!
August 19, 2025
Nadia/Nadya was very welcoming to me and my girlfriend. She politely welcomed us to the store and answered all our queries. She was also very patient and showed good salesmanship.
August 19, 2025
TL;DR Very attentive staff! On-point customer service!
From the point we entered the store, we were greeted with smiles by Nadiah and team, and also Nadiah was very knowledgeable, she proceeded to introduce to us the different ranges of Innisfree skincare for various objectives and various skin types!! Her friendly and approachable attitude allowed us to understand more about Innisfree products. She also highlighted to us the ongoing shop promotions with Wiggle wiggle, so we knew what free gifts we could score when we score a certain item/bundle!
All in all, we were very happy with the shopping experience and the service level at this Bugis Junction outlet!
Thank you Nadiah and team! :)
August 19, 2025
Nice collection to find some kids shoes, the guy who help us is very helpful and friendly thank u!
August 19, 2025
Latifa was attending to us. She was so fast and attentive to our requests. Thank you Skechers Bugis! 🫰👍 …
August 19, 2025
I have bunion on both feet which makes finding a good pair of shoes difficult. The staff, Imran in this branch was very helpful with my problem but sadly the store didn’t carry the model I wanted. Just wanted to share that there was a knowledgeable staff of the brand in this branch, which honestly is hard to find nowadays.
August 19, 2025
Nice store with good promotion always and with a concept store opposite the retail. Be prepared to queue to get in when there is on going offers due to social distancing now.
August 19, 2025
Went on 8 Dec to see Wu Chun for the official opening. Queued at 2pm outside shop and see you 4 plus the path was congested and security guard shouted at us to disperse (seriously after so long?!) But after some dispersed the crowd formed again. I believe a better job could be done at managing crowd for the of inviting so many influencers and the drinks+food inside. Subsequently passerby were rerouted. Some of the shoes and the green jacket looks really nice! Looking forward to visiting the shop
August 19, 2025