At around 4:45 PM at Boost Bugis Junction, my mom and nephew witnessed an entitled and unreasonable customer. A staff member named Ira was serving drinks when she noticed the customer was missing one. Ira politely asked for the receipt to confirm the missing drink before informing the staff to prepare it. The customer became upset, scolding Ira and questioning why the drink wasn’t made or checked earlier. From my mom’s perspective, Ira had already checked and just needed confirmation of which drink was missing. Despite doing her job correctly, the customer took a photo of Ira. Ira handled the situation professionally and continued serving other customers well. Don’t let one difficult customer tarnish her reputation. Well done, Ira. Shame on Keillyn Fidelia Handoyo and Henry Ricardo Handoyo for their entitled behavior—we don’t need that kind of attitude here.
C
1
Horrible service at the boost here. Cashier was very impatient with us and rude.
Henry Ricardo Handoyo
1
Ira very unpolite, she make order for queue after me, and when i asked, she did not responds, but she talked with others, after i asked several time, she shout at me. please management evaluate this unpolite lady.
Shuen S
1
Sorry to say if you hired 3 staffs to run the outlet and non of them bothered to serve on counter despite no customer on queue, what’s the point hiring so many? Just reduce the labour and stop disappointing your customer! Also give a dirty look while hiding inside their work station.
Aslina Abby
5
Stopped by Boost at Bugis Junction and saw Ira doing it all — cutting fruits, making drinks, and serving customers like a total fruit ninja! 🥭🍓 Even with so much going on, she still greeted me with a smile, asked if I wanted to add boosters or whey, and ended with a cheerful thank you. It’s not easy to multitask and still stay so friendly, but she nailed it. Fast service, great attitude — you really made my morning better, Ira! 👍😊
Hazelle Kee
1
The service staff at Bugis Junction are the worst. They don't even know that there's an issue with a ShopBack voucher and asked customers to key in the redemption code, only to tell us that it cannot be redeemed. When questioned, they only said, "Oh, ShopBack isn't working." If that's the case, why then allow customers to key in the redemption code? There's another lady who even answered that the only way to solve this is to redeem another voucher. There was no logic to that at all. The staff were not apologetic at all and showed a black face when questioned. I have been a loyal customer of Boost, but this is the worst outlet and experience ever.
Dominic
1
First time at this store location. I went to order a drink and was served by Suchen, who pointed to the machine. I placed my order into the machine. At the end of the order, it asked me to pay by card. I only had cash. I showed the money to Suchen, who gave me a blank stare and then proceeded to cancel my order in the machine. Suchen then took me to the side and asked me what my order was (they could have just looked at what my order was and what name it was under). I made payment in cash and received change in 10c coins, haha, probably a coincidence. The drink (Strawberry Squeeze) tasted not great, artificial, and more like banana. Improvement in customer service skills and product is definitely required.
Zaki Rahim
5
Very fast service, hassle-free transaction and ordering, and all the staff were really friendly and accommodating to our needs :)
Ezekiel Tejeda
1
Just so your branch owners know, your team members are greeting every paying client by asking the question, "How are you going to pay? By cash or by card?" Once you answer "by card," you are immediately directed to the kiosk for self-order service. I am fully aware that you don't charge for service, but I just can't wait for your company to invent a machine that can create our own juices, thereby eliminating the need for such poor employees who don't know how to treat people with basic human decency, let alone as paying customers. I don't see the point of having these individuals in your branch if they don't know how to behave and treat paying clients with respect. If this is a standard operation, you need to re-evaluate this order-taking process. However, if this is just a style developed by Sean, I hope you will provide further training on his order-taking methods at your branch. This service approach will definitely indirectly affect your business's revenue, especially when you pay for such high rental costs yet provide very poor service from your employed team members.
Danson
5
Asked for a recommendation, and the cashier recommended 5 a day. Added a shot of ginger. Lovely drink.