30 reviews
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Write a reviewjoie
Here’s a 5stars to Tom who initiated the product sharing when I was browsing the Garmin watches. He was able to balance the different brands, functions and budget I was looking at and gave sound recommendations. I ended up walking away with a Garmin watch on my wrist that is all set up and ready for use. Thanks!
Suria
I want to give a shoutout to Lily who was manning the cashier on the evening of 6 December. She was busy preparing to close up and counting the cash, yet she took the time to help search for my items. Her warmth towards my children were also much appreciated. Thank you Lily!
William Lu
Had difficulty to find the location. Saw the address was located at B1 but couldn't find it because it was located at the other side to enter from swensen / pop mart side at the bugis walk, not the one linked to MRT station from B1. Went to customer service, it was quick service there.
Angeline BODEN-CHEANG
My HP PC of 2019, which i bought from Challenger, started to act up due to a repeated battery and of-late motherboard failure. Anthony Ee at the Bugis flagship helped me test and confirm its demise. Patiently, he showed me the latest, fastest and value-for-money options for my decision. He helped me transfer my data over (with his own tools), configure and got it going, ready for my Zoom online courses. In addition, he helped me install my purchased Office software, paired my headset and syn-ed my chat app. Anthony has been instrumental in saving me hours of PC set-up and heartaches, what i'd do once in a while vs what Anthony does daily. The WOW customer service cannot be replaced by AI nor online support! I'd choose a human touch, anytime! THANK YOU, Anthony!
J Kwek
Was there to purchase a gift for an event and I have to 2 thumbs up for Jezer Han (headphones session) 👍🏻👍🏻 Although he was from different brand but he is not only generous with product information & knowledge sharing, he is genuinely giving suggestions to what you need instead of hard selling. Thank you Jezer! Keep up the good work and your smile too 👏🏻🫶🏻
qooby
I would like to praised Pauline, who served me on Singasaver redemption. She was very patient in helping me solve the problem and was very capable. I am really grateful to have met such a good customer service. Good job 👍🏻 …
Brian Low
I was looking for a home printer, and the sales person, Jian Yufang was very helpful, not only checking and advising me on the various models that are more suitable for my family, but also helping me to check on alternatively printers, and helping me with the measuring of the shortlisted printer’s dimensions. She was also kind enough to help provide us with a trolley when we found the printer box to be quite large for us to carry. Thank you!
Kevin Tyo
Don't get the ValueClub Extended Warranty. It is inconvenient. You'll need to wait 14 days to have your gadget back. Imagine if that's your only gadget. If the salesperson suggests you to get it, don't. In those 14 days, there are risk of data lost. And also, despite being the flagship store, there is service centre anymore and also the staff at the customer service is extremely professional in repeating the phrase "I don't know". Get whatever you want to get in challenger but no the extended warranty. Wanted to repair my screen crack but the moment i heard 14 days repairing period needed, i was lost. I don't even have a backup phone. I will need to buy another phone in order to fix this phone.
Shan
I went to Challenger after visiting the Samsung store just next to it where I had a terrible experience. The person there was so unfriendly and not helpful at all. At Challenger we asked a gentleman by the name of Sim to help us understand more about some of the Samsung tablets and other laptops. He was very friendly, helpful and had a great knack for helping others understand their needs better in order to meet them. We had such a pleasant experience with him. Kudos to you, Sim. You are a great example of high quality customer service.
Jolin Chin
Purchased a gaming keyboard for my new computer. At least better than best denki. Product all same, but service is really difference. Best staff at best denki like dont know everything. Challenger staff can do a good introduction even thru its not popular product
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