Gong Cha Classic at Bugis Junction brings authentic Taiwanese bubble tea excellence to Singapore, representing the internationally renowned tea franchise that originated in Kaohsiung in 2006 and has revolutionized premium tea culture through freshly brewed, whole leaf teas crafted by tea experts for rich, smooth flavors. This beloved bubble tea destination serves approximately 57 different drinks across seven distinct categories including house specials, brewed teas, milk teas, creative mixes, coffee, healthy series, and ice smoothies, creating comprehensive beverage experiences that celebrate traditional tea craftsmanship while embracing contemporary flavor innovations that appeal to diverse taste preferences.
The signature menu showcases classic tea base options including Black Tea, Green Tea, Oolong Tea, Alisan Tea, and Earl Grey Tea, complemented by popular series including Milk Foam varieties, Milk Tea classics, refreshing Slush options, Creative Series innovations, Tea Lattes, and Coffee selections that provide both traditional and contemporary beverage experiences. From classic milk teas adorned with sweet, chewy freshly-made pearls to refreshing fruit-infused blends, each drink represents a delightful fusion of traditional Taiwanese tea culture with modern flavor innovation, offering customizable options including 50% reduced sugar alternatives that accommodate diverse dietary preferences and health consciousness.
Positioned within Bugis Junction's dynamic food and beverage corridor with convenient access for both bubble tea enthusiasts and newcomers to Taiwanese tea culture, Gong Cha Classic provides authentic bubble tea experiences that combine premium ingredients with expert preparation techniques and flexible customization options. The brand's commitment to freshly brewed quality, traditional tea expertise, innovative flavor combinations, and customer personalization establishes Gong Cha Classic as an essential destination for anyone seeking premium bubble tea experiences that celebrate both Taiwanese tea heritage and contemporary beverage innovation in Singapore's competitive bubble tea and beverage landscape.
I am writing to express my extreme disappointment with my recent visit to Gongcha Classic bugis on 11 May 2025 at approximately 1904. While I was looking forward to satisfied my craving of their taro milk tea, my experience was soured by the incredibly rude and unprofessional behavior of the store incharge.
When I approached the counter to clarify on my payment method, the incharge attitude was unwelcoming and frankly, offensive as if I'm there to redeem one for one milk tea on Fave.
To make matters worse, I attempted to pay for my order, and while the payment seemingly went through on my end I was told the transaction was unsuccessful as they no longer accept that payment method. Following the incharge's instructions, I had to make a second payment for the same drink. It was only later that I discovered that the initial payment had indeed been processed, resulting in a double charge for a single item that I should have received with the first transaction. Also, she just slammed my drink on the countertop, as a customer I don't think that that's the kind of attitude I deserved to be treated. I completely understand that working long hours and being understaffed will causes stress but need not lash it out on customer as I'm not being demanding or making a scene I just enquired nicely.
This entire experience was incredibly frustrating and left me feeling cheated and disrespected. The combination of the store incharge's terrible attitude and the payment mishap is unacceptable. I now have to go through the hassle of trying to get a refund for the erroneous charge, all while still being upset by the poor treatment I received.
I strongly advise others to consider other options before visiting.The unprofessionalism and potential for payment issues make this a place I will certainly not be returning to. I hope management takes this feedback seriously and addresses both the staff's conduct and their payment processing system to prevent similar incidents from happening to other customers.
Dini
I always get the honey lemon green tea. when asked for no lemon skin. while syrup is fine. they leave out the lemon completely… so the drink is just green tea with topping. this has happened multiple times
bluemoon
Alishan milk tea with rainbow jelly, 0% sugar: Tasted like diluted milk. Can't taste the tea at all.
Franck
ordered on the kiosk at 11:01am but nobody to serve. Still waiting after 5min. Not acceptable.
Nam Hua Teo
Great service at this branch. It's my fave milktea but disappointed by the CNY money grab. They only have large size drinks and not medium which is wayyyy too much tea for me. Also all the Shopback promos are in medium sizes.
Elizabeth Cooley
The workers hate their job and hate customers, far cry from what Gongcha used to be. Management please do better
Tommy Lim
At 5.50pm, there were 2 staffs attending shop.
1 tomboyish, while other petite both unattentive browsing hp.
When asked of payments mode, tomboy displayed loathing body language made one felt unwelcome.
Despite so, purchased thru machine could not alleviate the disgusting fact my patronage could be better spent elsewhere.
Thanks but no thanks.
Timmy Lim
At 5:50 PM, there were two staff on duty. One was tomboyish, while the other was petite; both were inattentive, browsing their phones. When asked about payment modes, the tomboyish one displayed loathing body language that made one feel unwelcome. Despite this, purchasing through the machine could not alleviate the disgusting fact that my patronage could be better spent elsewhere. Thanks but no thanks.
Elizabeth Koli
The workers hate their job and hate customers—a far cry from what Gongcha used to be. Management, please do better.
Teo Nan Hua
Great service at this branch. It's my favorite milk tea, but I was disappointed by the CNY money grab. They only have large-size drinks, not medium, which is way too much tea for me. Also, all the Shopback promos are in medium sizes.
Frank
Ordered on the kiosk at 11:01 AM, but no one was available to serve. Still waiting after 5 minutes. Not acceptable.
Boon Lim
Alishan milk tea with rainbow jelly, 0% sugar: Tasted like diluted milk. Couldn't taste the tea at all.
Dina
I always get the honey lemon green tea. When asked for no lemon skin, they leave out the lemon completely. While syrup is fine, the drink is just green tea with topping. This has happened multiple times.
Eksel
I am writing to express my extreme disappointment with my recent visit to Gongcha Classic Bugis on May 11, 2025, at approximately 1904. While I was looking forward to satisfying my craving for their taro milk tea, my experience was soured by the incredibly rude and unprofessional behavior of the person in charge.
When I approached the counter to clarify my payment method, the person in charge's attitude was unwelcoming and, frankly, offensive, as if I were there to redeem a one-for-one milk tea on Fave.
To make matters worse, I attempted to pay for my order, and while the payment seemingly went through on my end, I was told the transaction was unsuccessful as they no longer accept that payment method. Following the person in charge's instructions, I had to make a second payment for the same drink. It was only later that I discovered the initial payment had indeed been processed, resulting in a double charge for a single item that should have been covered by the first transaction. Additionally, she slammed my drink on the countertop. As a customer, I don't think that's the kind of attitude I deserved. I completely understand that working long hours and being understaffed can cause stress, but there's no need to lash it out on customers, especially when I was not being demanding or making a scene; I just enquired nicely.
This entire experience was incredibly frustrating and left me feeling cheated and disrespected. The combination of the person in charge's terrible attitude and the payment mishap is unacceptable. I now have to go through the hassle of trying to get a refund for the erroneous charge, all while still being upset by the poor treatment I received.
I strongly advise others to consider other options before visiting. The unprofessionalism and potential for payment issues make this a place I will certainly not be returning to. I hope management takes this feedback seriously and addresses both the staff's conduct and their payment processing system to prevent similar incidents from happening to other customers.
Positive Reviews
Nico
Not too dissimilar to other bubble tea places. However, i do prefer the taste of their milk teas. Have visited their differenr branches in different cities and their consistency is brilliant. As of this branch, it's quick via kiosk ordering.
Joyce Lim
Located at L3 next to Kino, right next to main escalator from direction of mrt. Earl grey milk tea with herbal jelly from gongcha used to be my favorite bubble tea drink, but now it tastes watered down. Herbal jelly also not sweet enough, and a bit too soft/nua. But ordering was fast, 2 self service kiosks, also no queue despite constant stream of customers. Waited only a minute for my drink. Can pay by card. Will come again but will try another drink. Earl grey milk tea just too watered down now, despite paying extra for no ice.
Anonymous Stranger
Enjoyed! Should be green tea + pistachio milk foam, $5.10
Kp Kp
I ordered Earl Grey tea by self-order. It’s easy and fast. The taste is good, less sweet, less ice.
Thao Nguyen
Tried their student promo pearl milk tea with signature taro drink. It was extremely delicious, probably the best taro drink compared to other bubble tea store selling taro milk tea. Recommend to get 50% sugar to taste the taro flavor clearer. I always buy taro drink whenever i go to gongcha, simply tastes like melted taro ice cream at affordable price
Marklin Ho
Friendly staff Annie 👧🏻 bought the Brown Sugar Milk Tea which tasted remarkable btw 😋
Muhammed Salih Ahamed Athaullah
Gong cha in side the mall
Javier Tan
Efficient, straightforward with good standard of drinks!
Niko
Not too dissimilar to other bubble tea places. However, I do prefer the taste of their milk teas. I have visited their different branches in different cities, and their consistency is brilliant. At this branch, it's quick via kiosk ordering.
Xavier Tan
Efficient, straightforward, and with a good standard of drinks!
Muhammad Salih Athaullah
Gong cha inside the mall.
Marlin Ho
Friendly staff Annie 👧🏻. Bought the Brown Sugar Milk Tea, which tasted remarkable, by the way. 😋
Tao Nguyen
Tried their student promo pearl milk tea, their signature taro drink. It was extremely delicious, probably the best taro drink compared to taro milk teas from other bubble tea stores. I recommend getting 50% sugar to taste the taro flavor more clearly. I always buy the taro drink whenever I go to Gongcha; it simply tastes like melted taro ice cream at an affordable price.
Kip
I ordered Earl Grey tea using self-order. It's easy and fast. The taste is good, less sweet, and with less ice.
Tan Ah Seng
Enjoyed! It should be green tea with pistachio milk foam. $5.10
Jocelyn Lim
Located at L3 next to Kino, right next to the main escalator when coming from the MRT. Earl Grey milk tea with herbal jelly used to be my favorite bubble tea drink, but now it tastes watered down. The herbal jelly also wasn't sweet enough, and a bit too soft/nua. But ordering was fast, with two self-service kiosks available. There was also no queue despite a constant stream of customers. I waited only a minute for my drink. Card payment is accepted. I will come again but will try another drink. The Earl Grey milk tea is just too watered down now, despite paying extra for no ice.
