Kp Kp
4
I ordered Earl Grey tea by self-order. It’s easy and fast. The taste is good, less sweet, less ice.
Rating Summary
3
30 reviews
5 87%
4 93%
3 100%
2 93%
1 87%
Reviews for Gong Cha Classic
Dini
1
I always get the honey lemon green tea. when asked for no lemon skin. while syrup is fine. they leave out the lemon completely… so the drink is just green tea with topping. this has happened multiple times
Anonymous Stranger
5
Enjoyed! Should be green tea + pistachio milk foam, $5.10
Joyce Lim
4
Located at L3 next to Kino, right next to main escalator from direction of mrt. Earl grey milk tea with herbal jelly from gongcha used to be my favorite bubble tea drink, but now it tastes watered down. Herbal jelly also not sweet enough, and a bit too soft/nua. But ordering was fast, 2 self service kiosks, also no queue despite constant stream of customers. Waited only a minute for my drink. Can pay by card. Will come again but will try another drink. Earl grey milk tea just too watered down now, despite paying extra for no ice.
XL
1
I am writing to express my extreme disappointment with my recent visit to Gongcha Classic bugis on 11 May 2025 at approximately 1904. While I was looking forward to satisfied my craving of their taro milk tea, my experience was soured by the incredibly rude and unprofessional behavior of the store incharge. When I approached the counter to clarify on my payment method, the incharge attitude was unwelcoming and frankly, offensive as if I'm there to redeem one for one milk tea on Fave. To make matters worse, I attempted to pay for my order, and while the payment seemingly went through on my end I was told the transaction was unsuccessful as they no longer accept that payment method. Following the incharge's instructions, I had to make a second payment for the same drink. It was only later that I discovered that the initial payment had indeed been processed, resulting in a double charge for a single item that I should have received with the first transaction. Also, she just slammed my drink on the countertop, as a customer I don't think that that's the kind of attitude I deserved to be treated. I completely understand that working long hours and being understaffed will causes stress but need not lash it out on customer as I'm not being demanding or making a scene I just enquired nicely. This entire experience was incredibly frustrating and left me feeling cheated and disrespected. The combination of the store incharge's terrible attitude and the payment mishap is unacceptable. I now have to go through the hassle of trying to get a refund for the erroneous charge, all while still being upset by the poor treatment I received. I strongly advise others to consider other options before visiting.The unprofessionalism and potential for payment issues make this a place I will certainly not be returning to. I hope management takes this feedback seriously and addresses both the staff's conduct and their payment processing system to prevent similar incidents from happening to other customers.
Niko
5
Not too dissimilar to other bubble tea places. However, I do prefer the taste of their milk teas. I have visited their different branches in different cities, and their consistency is brilliant. At this branch, it's quick via kiosk ordering.
Xavier Tan
4
Efficient, straightforward, and with a good standard of drinks!
Muhammad Salih Athaullah
5
Gong cha inside the mall.
Timmy Lim
1
At 5:50 PM, there were two staff on duty. One was tomboyish, while the other was petite; both were inattentive, browsing their phones. When asked about payment modes, the tomboyish one displayed loathing body language that made one feel unwelcome. Despite this, purchasing through the machine could not alleviate the disgusting fact that my patronage could be better spent elsewhere. Thanks but no thanks.
Elizabeth Koli
1
The workers hate their job and hate customers—a far cry from what Gongcha used to be. Management, please do better.