Mag Ching
5
I would like to thank Natalie who was very helpful. Not only did she recommend pieces I might like, she helped with my nose stud after I told her that I couldn’t change it on my own.
Rating Summary
3.9
30 reviews
5 93%
4 100%
3 93%
2 87%
1 80%
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adrian hing
1
Dk staff lazy or what. Before purchase got ask buy min how much got free gift. Staff only mention min 60 got free gift. But I just realize in fb that with any purchase also have tho lesser
Nayli Nadyra
5
i was assisted by Nadia and she was really kind and patient while serving me and my boyfriend! took the time to explain every question i had about the skincare. bugis will be my go-to outlet from now on!!
sufi zulfaqar
5
Nadia/Nadya was very welcoming to me and my girlfriend. She politely welcomed us to the store and answered all our queries. She was also very patient and showed good salesmanship.
Gerald L
5
TL;DR Very attentive staff! On-point customer service! From the point we entered the store, we were greeted with smiles by Nadiah and team, and also Nadiah was very knowledgeable, she proceeded to introduce to us the different ranges of Innisfree skincare for various objectives and various skin types!! Her friendly and approachable attitude allowed us to understand more about Innisfree products. She also highlighted to us the ongoing shop promotions with Wiggle wiggle, so we knew what free gifts we could score when we score a certain item/bundle! All in all, we were very happy with the shopping experience and the service level at this Bugis Junction outlet! Thank you Nadiah and team! :)
Sheryl Wong
1
I have always been a fan of Innisfree, but my experience at the store today has left me speechless. My friend and I were browsing through the single eyeshadows. When she opened the drawer, one of them dropped. One of the staff immediately came to pick it up and checked for damages (a normal procedure), then walked away without saying anything. By this point, we knew something was up, so my friend walked to her and asked what was wrong. The staff remained quiet until my friend asked again, "Do I need to pay for it?" She immediately said yes and kept insisting that it was already broken. My friend then tried to explain that when she opened the drawer, the eyeshadow dropped, and that it was really a bad drawer design because the products were disorganized. My friend was willing to pay for it because the shade was nice anyway, but she was just trying to provide feedback to the staff. The staff then became very defensive and kept saying there was a "Once broken, considered sold" tag. We understood this, but we were just trying to provide feedback, and my friend had already agreed to pay for it. What truly angered me was the attitude of the staff; she was rude, defensive, and sarcastic, saying, "Okay, don't pay. It will just be deducted from our pay then." I don't think this is how your customer service should be, and it is really utterly disappointing coming from such a big brand.
Jessica Fernandez
4
They offer Korean products. The staff are friendly and helpful, and you can ask them for skincare recommendations for your skin type. They have skincare, makeup, nail polish, body wash, shampoo, lotion, and perfume, all in one place. I don't really fancy their skincare. I went for their hand lotion and perfume. They smell good!
Jeffrey Foo
4
Another spacious **Innisfree** outlet, which seems to carry the full range of products available in-store. Despite dropping by about **15 minutes** after the store just opened (and the sole staff **member** was still setting up at the counter), **they** were still courteous and friendly.
Pei Min Wei Wei
1
Very bad service from the cashier. They told me I couldn't use my e-member card from the Perk application for member benefits. They asked me to bring the physical member card next time. I really like the products, but in the future, I may not buy from that store. Come on, everywhere is using apps now to make things easier. Does anyone really want to bring all their member cards when shopping?
Seraphina Young
3
Bugis Junction outlet review: I didn't notice any floor staff available to assist customers, despite it being a Sunday. The only staff I saw was just an old security guard pacing around. However, even when floor staff are present, they have been observed to just stand rigidly next to the shelves. They were not trained to be proactive and professional by stepping up to offer assistance. Some have been seen to deliberately ignore customers, walk away, and pretend to be busy by shifting items on the shelves. I've personally had to approach staff for assistance while they were either chatting among themselves or actively avoiding customers. **I'm giving them 3 stars today as the cashier serving me was friendly and quite polite.** Otherwise, it would typically be 1 or 2 stars for their incompetence and lack of basic customer service, especially considering Innisfree is located in heartland malls. It can be quite appalling!😱😱