30 reviews
Junhao
First time buying skincare for myself. Met Ann and she was just the best thing ever. No hardselling at all. Takes her time to provide genuine and most importantly clear advice on what can be mixed and what should not be. Highly recommended to ask for her if you ever visit the store.
Sofia Constantine
I was here on 12 of May. Kinda quite back dated review but nvm😂😭 it was my first time purchasing a skincare product. I usually feel very nervous to step in shops especially those skincare type cause I’ve got 0 idea about the product or whatnot but I was greeted by Joey. She was so warm and very polite. Took her time to really explain what is the product. I even had a free skin analysis. Joey definitely went the extra mile to guide me through the journey and I am so very thankful for that!! Service by her is tiptop and her product knowledge is AMAZING !! I hope she’ll be able to see this :))
Brenda Foo
Super super nice and friendly staff named Melissa! She always explained to us how to use the product and always recommend us which one is suitable for our skin. She have very good knowledge about skincare! Our skin improved a lot after her suggestion!!!!
Tommy Wommy
Service over and beyond, impeccable service rendered by JOEY! She went through with my skin check for my wife and I, and Further recommended to purchase the appropriate skins care products to charm and enhance my skin besides from what I’m currently using from Keihls. Very detailed and familiar with the product knowledge. What an employee! No hard selling, thorough and genuine service from the heart.
Tan Isabel
It’s hard to find this level of customer service these days! Joey is always so helpful, patient, and goes the extra mile to make sure I understand my skincare routine. I really appreciate how she even stores the steps in my mobile so I can follow them easily at home, such a thoughtful touch. Though there are other Kiehl's outlets nearby me but I still choose to drop by Bugis Junction outlet because of the excellent service. She’s truly a gem to the company! The whole team is also friendly and welcoming, making every visit a pleasant experience. Thank you for the consistently amazing service.
Bao Li Mei
Update 27 Nov: I visited the store with my friend during their Black Friday 20% sales. Kenry was very helpful and patient in serving my friend, who asked a lot of questions 😅, and in the end, she made her purchases. Melissa was also present, and the service from both staff was very approachable, professional, happy, helpful, and knowledgeable. I highly recommend these two staff members if you are shopping at Kiehl's Bugis Junction! 🤗 ——— Based on my purchase on 23 Nov: Melissa was very knowledgeable in explaining which products suit my sensitive eczema skin. I had previously used different Kiehl's products that caused my skin to be red, sensitive, and inflamed, so I stopped using them, leaving the remaining contents in a corner at home to expire.. 🫠 She did a quick, simple skin test on me to check my skin hydration levels and suggested the hydrating serum and Centella moisturizer would be suitable for me. My previous Kiehl's purchases that did not suit me were based on my own research of the best Kiehl's products, which my sensitive skin could not handle. I took some time before giving my review. Since my purchase on November 23rd, it's been over a week, and I have been using the hydrating serum she recommended, along with the Centella sensitive skin moisturizer. I am very happy to say that my skin accepts it! Yay! 🙌🏻🙌🏻🙌🏻👍🏻👍🏻👍🏻
Seraphina Young
Customer service is above average here as the staff member on duty that day was polite and had good product knowledge. She was obliging and smiling when I needed to try out some samples. She was also able to provide some good solutions for my skin issue without the hard sell. Previously, they had a staff member, and I believed she was the senior sales associate, who perpetually wore an ugly scowl on her face. She was really off-putting with her hostile expression and attitude. You can't get decent customer service from her. She was mostly rude to customers, so I stopped patronising that outlet for a year.
Angie Tan
I had a really bad experience with my online purchase and requested an exchange at the Bugis outlet. I was directed to go to the Bugis outlet to exchange the item, but there was no prior communication to the store team, and they were unaware of the situation. However, I am really thankful for Melissa and the store team for their professionalism to follow up and expedite things quickly. Managed to get my exchange. Thank you! 😊👍🏻
May Choo
Here's the edited review: Had a very good experience with Jacky from the Bugis branch. He was very professional, patient, and friendly. He explained the skincare products to my friend and me based on the step-by-step procedure and how to use them, and gave us samples to try. Overall, the Bugis branch staff were friendly. Will go back there again if I need more Kiehl's skincare products.
Andrea Chan
Melissa is very professional and friendly. She taught us how to apply to our skin. We will look for her next time 👍 She made our day!! Thank you…