Although I neither work nor stay near Bugis, I always make a point to visit just for skincare because the staff are incredibly friendly and helpful. Melissa and Joey, in particular, always manage to make me spend a lot of money (in the best way)! Their service is absolutely superb!
Bonnie
1
Worst Kiehl’s outlet. Service was bad. I registered for hydration sampling kits and received the SMS on Feb 18; however, as I was busy, I could only make time to visit on Mar 12. The staff told me they no longer had these samples. Who are you kidding? Even if you didn't have the exact ones or a full set, you still could have offered me other suitable ones for my skin. Super bad service; it deserves zero stars.
Hui Li Ng
5
I've been a Kiehl's customer for a while, but I only got my first purchase at Kiehl's Bugis Junction today, and it turned out to be my best experience in a Kiehl's store so far. The sales manager, Melissa, was so helpful with all her practical advice and honest reviews on specific products that may work best for my skin condition. She also offered tips on good deals regarding Capitaland vouchers and Kiehl's points, notifying me about my points expiring soon, which I wasn't aware of. It was such a wonderful shopping experience that I decided to patronise this Kiehl's store more frequently, even when it's not the nearest one from my home.
Jennifer Menon
5
Very happy with my first purchase of products at this branch.
We had a good experience with the staff who assisted us today, Melissa. She explained to me how to use the products and recommended which ones were good for my skin. She gave quite a lot of freebies to try.
Would definitely come back and hope she will be the one to assist us again.
Sheryl Tay
5
The first facial test helped me understand my skin better. Ann was very patient and professional in helping me learn about skin care. The entire process was very positive, and she helped me choose products that suit my skin.
Jun Yao
5
First time buying skincare for myself. Met Ann, and she was just the best. No hard-selling at all. She takes her time to provide genuine and, most importantly, clear advice on what can and cannot be mixed. Highly recommend asking for her if you ever visit the store.
Sofia Carvalho
5
I was here on May 12th. This is a somewhat backdated review, but it was my first time purchasing a skincare product. I usually feel very nervous to step into shops, especially skincare shops, because I have no idea about the products or what to choose, but I was greeted by Joey. She was so warm and very polite. She took her time to really explain the products. I even had a free skin analysis. Joey definitely went the extra mile to guide me through the journey, and I am very thankful for that. Her service is top-notch, and her product knowledge is amazing. I hope she will be able to see this.
Belinda Foo
5
Melissa, the staff member, was super, super nice and friendly. She always explained to us how to use the product and always recommended which one was suitable for our skin. She has very good knowledge about skincare! Our skin improved a lot after her suggestion!!
Tommy Wong
5
Service above and beyond, impeccable service rendered by Joey! She performed a skin check for my wife and me, and also recommended appropriate skin care products to enhance my skin, in addition to what I'm currently using from Kiehl's. She was very detailed and knowledgeable about the products. What an employee! No hard selling, just thorough and genuine service from the heart.
Tan Isabelle
5
It’s hard to find this level of customer service these days! Joey is always so helpful, patient, and goes the extra mile to make sure I understand my skincare routine. I really appreciate how she even stores the steps on my mobile so I can follow them easily at home—such a thoughtful touch. Though there are other Kiehl's outlets nearby me, I still choose to drop by the Bugis Junction outlet because of the excellent service. She’s truly a gem to the company! The whole team is also friendly and welcoming, making every visit a pleasant experience. Thank you for the consistently amazing service.