Service at the Bugis store is pathetic.
Wanted to exchange a pair of earrings since I got the wrong colour. First the salesperson was least interested and said it would take time to process the exchange. I said no problem. Then she asked for the receipt and asked me if I had tried them on - which I hadn't because it is a hygiene concern. She went on to examine the pack from all angles, opened it and studied all the earrings carefully and then spoke to someone on the phone, only to come back and say sorry we cannot exchange due to hygiene concerns! You could try to exchange it at the Parkway store where you originally bought them!!
While I fully respect the exchange policy could she not have said that before opening up the sealed pack?? And how can she even suggest exchanging when she herself opened it and ruined the pack?! Though i tried to explain she didn't get it!
Super lazy and unhelpful staff ruined the store experience. Service quality in their Parkway store is wayyyy better.
Rachel Low
5
Went there to get my piercing done on 8 Aug about 5 pm
The staff was so friendly and made my experience wonderful. Wasn’t planning to buy earrings but I had to buy one to support her . She was so careful and considerate when piercing my ears despite the huge crowd waiting for her .
Great service would love to come again
Went to other shops like invite only and pandora and was treated very coldly for being underdressed.
Soyabin
1
The Malay staff was very rude and unfriendly. We came in to ask if got ear piercing, she give us a mean and black face and keep telling us cannot hear us. When we try to raise our voice to make sure she can hear us, she say we are rude and chase us away. For the staff rude to customer and not happy to work, is not fit and tarnish the shop reputation at Bugis junction.
Jo
5
Got my ears pierced here today and had the best experience. The guy who did the piercing was super sweet and friendly. He and i had a great conversation and the piercing itself wasn't painful. The $45 package provided the earrings, piercing service, cleaning solution and instruction card. Couldn't have had a better day. Thanks!
Crystal Huang
1
Encounter a Very bad experience with your sales staff as shown in the photo today. While me and my friend went in to purchase some earrings in your shop, we chosen 3 earrings at $25.90, $26.90 and $28.90 each, ready to pay but With a very sarcastic tone from your staff as shown in picture, she grab and put it back onto the hanger. I was stun at that moment and ask her is it that those earrings not for sale. She replied in a very rude manner to us and told us to get those ears from outside which are cheaper. I still kept my cool and told her that i wanted those 3 pieces of earrings earlier. From her facial expressions and the way she spoke to us is obviously looking down on me and my friend.
Victor Lim
1
I just bought some earrings at the Bugis Junction branch. After I swiped my credit card and paid for the items, the sales lady asked me to provide my email address for the receipt. I told her I preferred not to provide my email address, stating it was okay if she didn't provide me the receipt, and that a bank card swipe receipt would do. She insisted I had to provide my email address, otherwise I would get nothing. Her attitude was so rude; she wasn't explaining, but trying to force me to provide my personal email address. In the end, I had to leave without any receipt. I am not sure if it is even allowed in SG to refuse to provide a customer receipt unless they provide their personal email address. Unbelievable. This shop is not worth visiting again!
Eileen Low
5
Brought my 5-year-old for ear piercing, and it was done nicely.
Shakirah
5
Came here to shop for some necklaces and earrings. The staff here is very pleasant and friendly. I was attended by Adilah and really enjoyed her service. Wouldn’t mind coming again!
Kris Choo
2
My friend and I were just browsing around the shop, but one of the rings slipped from her hands, and the gem came off. She paid $20 for that ring after that. I don't think it's supposed to break that easily, especially for its price — $20? It should have been $10 max for that craftsmanship and quality.
Frankie Pang
4
The customer service is pretty good. A sales associate approached me and asked if I was buying a gift for a girl. I responded that I was looking for a rose gold bangle, and she directed me to the right section. She even told me about a gift box and offered to remove the price tag. The only minor issue was that she didn't inform me that there was a cost for the paper box.