I recently purchased a platinum ring from the Meyson Jewellery outlet at Joo Chiat Complex on June 1st, but unfortunately, it was too tight when I tried it at home. I was able to exchange it today at the Bugis Junction outlet, despite it being more than 7 days since my purchase.
I was impressed by the excellent after-sales service provided by sales lady Chloe Soh Qi Ai. She was warm, helpful, and understanding, taking the time to recommend alternative designs that would fit me better. Her professionalism and patience made the exchange process smooth and hassle-free.
I appreciate that Chloe didn't dismiss my concerns and worked with me to find a solution. The staff at Meyson Jewellery Bugis Junction outlet truly go above and beyond to ensure customer satisfaction. I'm glad I could exchange the ring for the correct size, and I highly recommend Meyson Jewellery for their exceptional service.
Danish Haikal
5
Visited the Meyson Bugis outlet earlier today and was served by 2 amazing staff. They were very welcoming at the start and never hard sold us any items. Despite going back and forth between rings, they showed no sign of frustration and even reassured us that they were happy help us with the picking. Both of them were very bubbly and enthusiastic individuals who made us feel comfortable by providing chairs for us and even cracking some jokes along the way.
The level of customer service they portrayed today is something many can learn from. Thanks for making our day and we hope you continue to do so for others as well.
Please look for Ms Eshiko and Ms Canice should you need any help there! Thank you once again to the both of you :D
Lala Gwen Thomas
5
I was assisted by Jason, who provided exceptional service. Although I couldn’t proceed with my purchase due to a timing mismatch, I truly appreciate his dedication and effort. Jason was attentive, resourceful, and went above and beyond to explore every possible solution. His professionalism and warmth made the experience a pleasant one, and I’ll certainly return to make a purchase in the future. If you’re looking for top-notch service without judgment, I highly recommend seeking out Jason at the Bugis outlet.
Jo Teo
5
We are served by a young staff Chloe, she is courteous and patience.
She show us the pendant that we want and patiently answer our questions.
She is always on smiling face and we are very happy to serve by her.
We finally bought two diamond pendants (0.5 and 0.4 carats) and one pair of diamond (0.5 carats) earring from Meyson.
Well done, Chloe and you deserve the commission.
sarah adlina
5
Visited Meyson Bugis on Saturday, 26th July 2025 around 5pm and had a wonderful experience. I was served by Chloe, who provided excellent customer service! She was knowledgeable, patient, and never once pushy while I was choosing my engagement ring. Her professionalism and calm guidance really helped make the experience special.
The rest of the staff at Meyson Bugis were also very professional and welcoming. Both my partner and I felt truly comfortable and well taken care of. Definitely a store we’ll return to 👍🏼 thank you for making such an important moment feel even more meaningful!
Han Ng Li
1
A word of warning for everyone buying diamonds here. If you are lucky enough to read my review, don't believe what employees say just because they want to sell you diamonds. They are professionally trained to sell products, and their tactics can be deceptive. Please don't believe their words.
In 2021, I bought a diamond necklace worth over $10,000 SGD. I liked it so much that I went to the first consultation and asked very clearly about spending over $10,000. I wanted to ask and know for sure: if I were to resell it in the future, would it be possible, and what percentage of its value would be lost? The staff told me that if I wanted to resell it, they would buy it back, but I would lose 40%. After a week of thinking, I decided to buy it and went back to the store to purchase the diamond necklace.
However, on February 21, 2024, I got sick, so I asked my 21-year-old son to go to the store with my IC and the invoice, as I wanted to sell the necklace. The employee replied that they only exchange goods, not buy them back. I will think about this and report it to the police. I will also go to the shop and involve the police. I will do this as soon as I recover from my illness.
Ryanne
5
Absolutely fantastic service from Jason Koh, who was patient and professional. We've been to other jewellery shops before, and Jason is top-notch. We didn't feel pressured into getting anything, and we went away really satisfied with our purchase – we got our wedding bands here. We just happened to drop by after visiting neighbours, and I was really surprised that the prices were super reasonable for 18K rings. I'd highly recommend them to anyone looking for really nice designs and value. Why pay insane markups? Anyway, thank you for the service and for staying past your work hours to give this clueless couple a hand.
Jia Jia
2
I came today to get a diamond ring from Meyson. The lady who invited me in was very polite, but not the one who served me. She had no joy, was stern and strict-looking, and didn't even smile. The male staff are better-mannered than her. In the end, I still got the diamond ring despite her mannerisms. I hope the management can speak to the lady who served me today about being more cheerful. This will help in boosting Meyson's business. Don't forget, you have one jewellery shop directly opposite your jewelry company which had better service. Thank you.
Nicole Ng
5
Entered Meyson without many expectations, but Zoe was very friendly and helpful. We even came back a second time later that same day to consider future purchases. Thank you for your patience and recommendations while serving us. We walked out happy with our wedding band purchase!
Goh Kai Si
5
Had a good experience with Meyson at Bugis Junction. The team there works in tandem, and they took turns to assist me in choosing the ideal ring. Special shoutout to Eshiko for her patient and sincere service. No hard selling, no upselling.