PAZZION at Bugis Junction embodies the essence of today's confident, dynamic millennial woman through premium women's footwear and accessories crafted from high-quality leather with meticulous attention to detail and ultimate comfort. Located on Level 1 of Bugis Junction with extended operating hours that accommodate diverse shopping schedules, this chic retail boutique specializes in fashionable yet comfortable shoes ranging from classic ballet flats and bold heels to casual sandals and elegant wedding shoes, complemented by sophisticated bags including shoulder bags, timeless clutches, trendy tote bags, and purses that complete contemporary women's fashion needs.
The comprehensive product selection emphasizes genuine leather construction and fine craftsmanship that ensures both style and durability for daily wear, featuring understated quality designs that utilize finest calf leather and lambskin materials while maintaining accessible pricing that makes refined fashion attainable for style-conscious women. Each piece reflects PAZZION's commitment to combining fashion-forward aesthetics with practical elegance, ensuring customers discover footwear and accessories that transition seamlessly between casual and formal occasions while providing the comfort and reliability needed for Singapore's dynamic lifestyle demands and diverse social settings.
Enhanced by personalized customer service that includes professional fitting assistance and styling consultation, plus loyalty programs and seasonal promotions that provide additional value for frequent shoppers, PAZZION creates shopping experiences that prioritize both product quality and customer satisfaction. The brand's focus on millennial preferences, premium materials, comfort engineering, and accessible luxury pricing establishes PAZZION as an essential destination for women seeking sophisticated footwear and accessories that combine contemporary style with practical comfort and lasting quality in Singapore's competitive women's fashion retail landscape.
I was very excited to purchase the Taryn espadrilles when I saw them online. So, when I went to the store, I tried one shoe on, loved it, and told the staff I was going to take it. She then went into the back room to get a new pair. I checked it quickly, and she confirmed that I was getting the correct size. However, upon getting home, I noticed that the outsoles of both shoes were already dirty, as well as the midsoles. I was so disappointed, as I had been really looking forward to these shoes. Please take your time inspecting the items before you pay for them! I'm worried they might refuse to exchange them since the shoes are already dirty.
ning hou
I wouldn’t even rate it 1 star if I could. Rarely have experience like this in Singapore. This brand is not the same as they used to be.
Bought this pair of sneakers from another shop on 12 Nov and kept in shoe cabinet for 3 days and never worn them. On 14 Nov, I wanted to change to another colour and rang the shop knowing they only have it in silver. They told me I could get shoes exchanged at Bugis Junction as they have the other colour stock. So I came to the shop to exchange on 15 Nov and was told they can’t exchange for me as there’re footprints in the shoes. Only after they said, I checked carefully and saw light footprints deep inside both shoes. It could be from anyone who tried the shoes as Pazzion don’t require customers to wear socks when trying on shoes.
So had a phone call with their “Manager JJ” upon my request, I acknowledge that I probably should have checked the shoes more carefully when purchasing. She ignored the fact that I didn’t wear them at all, refused to acknowledge that the footprints could be from anyone who tried them on and their staff might also have missed it. She refused to listen to any fact but insisted “You checked the shoes before purchasing and you worn them, you can take them back”. Furthermore they showed no regrets on the fact that I paid full price on a pair of shoes that have footprints on.
1. There are footprints on the shoes, as I didn’t not wear the shoes, they belong to others. Both their staff and I missed it coz they are barely noticeable. It’s not fair for any customer to pay full price for a pair of shoes with other people’s footprints in.
2. There’s no customer services from Pazzion, they are rude, they don’t listen to customers and don’t respect facts. Of course, don’t acknowledge their own mistakes too.
3. Lesson learnt to myself and reminder to all Pazzion customers - check shoes extremely carefully before purchasing. Check every detail you can think off unless you won’t exchange at all.
Jessie
Very bad attitude from the staff, I was in the store for less than 15 mins and felt like I was forced to make a decision the whole time. Didn’t bother to answer my question when I was deciding between sizes. Left a really bad taste even though I still purchased it as Pazzion shoes is so comfy. Hope the management take action on this
Tham Poh Jing
Bad service. Totally not helpful, unable to login the membership so can't redeem birthday month voucher.
QL Y
Initially 5 stars. However after I confirmed my purchase, Yen wen immediately changed her attitude. Was rude to my mom as well and wants to quickly finish the transaction.
Katie LL
The 20% birthday no more extremely disappointed members not informed on the change in policy.
Being a loyal Pazzion member but realised this few years their wedges heel tips quality are getting really very bad. Several of my wedges broke before worn and Pazzion no longer provides the extra heel tips in addition their sole are very slippery and thin. Have switched to Pretty-fit shoes as quality are beta l, non slippery for value for money and their 20% birthday off his a good time to stock up.
Katie Lim
The 20% birthday discount is no more. Members are extremely disappointed, as they were not informed of the policy change.
As a loyal Pazzion member, I've realized that in the past few years, the quality of their wedges' heel tips has become very bad. Several of my wedges broke before being worn, and Pazzion no longer provides extra heel tips. In addition, their soles are very slippery and thin. I have switched to Pretty-fit shoes, as their quality is better, they are non-slippery, and offer good value for money. Their 20% birthday discount is a good time to stock up.
Qian Li Yeo
Initially 5 stars. However, after I confirmed my purchase, Yen Wen immediately changed her attitude. She was rude to my mom as well and wanted to quickly finish the transaction.
Tham Poh Jin
Bad service. Totally unhelpful; I was unable to log in to my membership, so I couldn't redeem my birthday month voucher.
Josie
Very bad attitude from the staff. I was in the store for less than 15 minutes and felt like I was forced to make a decision the whole time. They didn't bother to answer my question when I was deciding between sizes. It left a really bad taste even though I still purchased it, as Pazzion shoes are so comfy. I hope the management takes action on this.
Ning Ho
I wouldn’t even rate it 1 star if I could. I rarely have an experience like this in Singapore. This brand is not the same as it used to be.
I bought this pair of sneakers from another shop on November 12th and kept them in my shoe cabinet for 3 days, never wearing them. On November 14th, I wanted to change to another color and rang the shop, knowing they only had it in silver. They told me I could get the shoes exchanged at Bugis Junction as they had the other color in stock. So I came to the shop to exchange on November 15th and was told they couldn’t exchange them for me as there were footprints in the shoes. Only after they said this, I checked carefully and saw light footprints deep inside both shoes. It could be from anyone who tried the shoes, as Pazzion doesn't require customers to wear socks when trying on shoes.
So, upon my request, I had a phone call with their “Manager JJ.” I acknowledged that I probably should have checked the shoes more carefully when purchasing. She ignored the fact that I hadn't worn them at all, refused to acknowledge that the footprints could be from anyone who tried them on, and that their staff might also have missed it. She refused to listen to any fact but insisted, “You checked the shoes before purchasing and you wore them, you can take them back.” Furthermore, they showed no regret regarding the fact that I paid full price for a pair of shoes that had footprints on them.
1. There are footprints on the shoes. As I did not wear the shoes, they must belong to others. Both their staff and I missed it because they were barely noticeable. It’s not fair for any customer to pay full price for a pair of shoes with other people’s footprints in them.
2. There's no customer service from Pazzion. They are rude, they don’t listen to customers, and don’t respect facts. Of course, they don't acknowledge their own mistakes either.
3. Lesson learned for myself and a reminder to all Pazzion customers: check shoes extremely carefully before purchasing. Check every detail you can think of, otherwise, you won't be able to exchange them at all.
Theresa Martin
I was very excited to purchase the Taryn espadrilles when I saw them online. When I went to the store, I tried one shoe on, loved it, and told the staff I was going to take it. She then went into the back room to get a new pair. I quickly checked them, and she confirmed that I was getting the correct size. However, upon getting home, I noticed that the outsoles of both shoes were already dirty, as well as the midsoles. I was so disappointed, as I had been really looking forward to these shoes. Please take your time inspecting the items before you pay for them! I'm worried they might refuse to exchange them since the shoes are already dirty.
Positive Reviews
tirnasari1
Visited the store on 9 September 2021 and was assisted by lovely Octavia and Jia Xin. Octavia was fast and efficient. Both were warm and friendly. Will definitely come again!
Angelia Chong
My review below is only applicable for my 1st vist. Nice service. Gd recommendation of shoes by Vivian.
For the sales person Vivian only.
Bec subsequent visits, were total disappointments. The sales people are not knowledgeable of their products nor shoe fit. Their lack of attitude in serving customers is obvious; least to say professionalism.
Now I do not purchase from this Bugis outlet anymore.
Vietnam Locals
Nice staffs even our shoes not availale on their store even from online. But friendly smily helped us to find others.
Chua Chua
We were at the bugis outlets and yen wei is a very helpful and friendly sales person. Serve us with all the great needs even thought my girlfriend is not around. Kudos to the staff.
Giana Livia Sulistyo
Nice place with good service from staff there. Looking forward to buy another pair here
Huifen Chuah
Awesome service provided by yen wei & Vivian & octavia, thank you so much
Elvira N
Beautiful shoes and very helpful staff. Patiently Assist to my daughter to select her princess shoes. Really appreciate attention and accomodating of request.
Chew Christina
Experienced really good service. Staff was very patient in helping me to choose the right shoe size. Will come back again for their comfortable shoes
Yang Dorcas
I was looking for a pair of shoes for my sister’s wedding and the lady serving me was warm and friendly. She also did a good job by recommendIng me a good pair of heels! :) Love the service here
Angeline Chong
Here's the edited review:
My review applies only to my first visit. Nice service and a good recommendation of shoes were provided by Vivian. This positive experience was solely due to the sales person, Vivian.
Because subsequent visits were total disappointments. The sales people are not knowledgeable about their products or shoe fitting. Their lack of professionalism in serving customers is obvious, to say the least.
Consequently, I no longer purchase from this Bugis outlet.
Tirnasari
I visited the store on 9 September 2021 and was assisted by lovely Octavia and Jia Xin. Octavia was fast and efficient. Both were warm and friendly. I will definitely come again!
Yang Doris
I was looking for a pair of shoes for my sister’s wedding, and the lady serving me was warm and friendly. She also did a good job by recommending me a good pair of heels! Love the service here.
Chew Christine
I experienced really good service. The staff was very patient in helping me to choose the right shoe size. I will come back again for their comfortable shoes.
Evelyn N
Beautiful shoes and very helpful staff. Patiently assisted my daughter to select her princess shoes. Really appreciate the attention and accommodation of requests.
Hui Fen Chua
Awesome service provided by Yen Wei, Vivian, and Octavia. Thank you so much!
Gianna Olivia Sulistyo
Nice place with good service from the staff. Looking forward to buying another pair here.
Chua Choo
We were at the Bugis outlets, and Yen Wei is a very helpful and friendly salesperson. He served us with all our needs, even though my girlfriend wasn't around. Kudos to the staff.
Temasek Locals
Nice staff, even though our shoes were not available in their store or online. But friendly and smiling, they helped us find others.
