30 reviews
Jessie
Very bad attitude from the staff, I was in the store for less than 15 mins and felt like I was forced to make a decision the whole time. Didn’t bother to answer my question when I was deciding between sizes. Left a really bad taste even though I still purchased it as Pazzion shoes is so comfy. Hope the management take action on this
Chua Chua
We were at the bugis outlets and yen wei is a very helpful and friendly sales person. Serve us with all the great needs even thought my girlfriend is not around. Kudos to the staff.
Vietnam Locals
Nice staffs even our shoes not availale on their store even from online. But friendly smily helped us to find others.
ning hou
I wouldn’t even rate it 1 star if I could. Rarely have experience like this in Singapore. This brand is not the same as they used to be. Bought this pair of sneakers from another shop on 12 Nov and kept in shoe cabinet for 3 days and never worn them. On 14 Nov, I wanted to change to another colour and rang the shop knowing they only have it in silver. They told me I could get shoes exchanged at Bugis Junction as they have the other colour stock. So I came to the shop to exchange on 15 Nov and was told they can’t exchange for me as there’re footprints in the shoes. Only after they said, I checked carefully and saw light footprints deep inside both shoes. It could be from anyone who tried the shoes as Pazzion don’t require customers to wear socks when trying on shoes. So had a phone call with their “Manager JJ” upon my request, I acknowledge that I probably should have checked the shoes more carefully when purchasing. She ignored the fact that I didn’t wear them at all, refused to acknowledge that the footprints could be from anyone who tried them on and their staff might also have missed it. She refused to listen to any fact but insisted “You checked the shoes before purchasing and you worn them, you can take them back”. Furthermore they showed no regrets on the fact that I paid full price on a pair of shoes that have footprints on. 1. There are footprints on the shoes, as I didn’t not wear the shoes, they belong to others. Both their staff and I missed it coz they are barely noticeable. It’s not fair for any customer to pay full price for a pair of shoes with other people’s footprints in. 2. There’s no customer services from Pazzion, they are rude, they don’t listen to customers and don’t respect facts. Of course, don’t acknowledge their own mistakes too. 3. Lesson learnt to myself and reminder to all Pazzion customers - check shoes extremely carefully before purchasing. Check every detail you can think off unless you won’t exchange at all.
Therisha Martin
I was very excited to purchase the Taryn espadrilles when I saw them online. So, when I went to the store, I tried one shoe on, loved it, and told the staff I was going to take it. She then went into the back room to get a new pair. I checked it quickly, and she confirmed that I was getting the correct size. However, upon getting home, I noticed that the outsoles of both shoes were already dirty, as well as the midsoles. I was so disappointed, as I had been really looking forward to these shoes. Please take your time inspecting the items before you pay for them! I'm worried they might refuse to exchange them since the shoes are already dirty.
Angeline Chong
Here's the edited review: My review applies only to my first visit. Nice service and a good recommendation of shoes were provided by Vivian. This positive experience was solely due to the sales person, Vivian. Because subsequent visits were total disappointments. The sales people are not knowledgeable about their products or shoe fitting. Their lack of professionalism in serving customers is obvious, to say the least. Consequently, I no longer purchase from this Bugis outlet.
Tirnasari
I visited the store on 9 September 2021 and was assisted by lovely Octavia and Jia Xin. Octavia was fast and efficient. Both were warm and friendly. I will definitely come again!
Yang Doris
I was looking for a pair of shoes for my sister’s wedding, and the lady serving me was warm and friendly. She also did a good job by recommending me a good pair of heels! Love the service here.
Chew Christine
I experienced really good service. The staff was very patient in helping me to choose the right shoe size. I will come back again for their comfortable shoes.
Katie Lim
The 20% birthday discount is no more. Members are extremely disappointed, as they were not informed of the policy change. As a loyal Pazzion member, I've realized that in the past few years, the quality of their wedges' heel tips has become very bad. Several of my wedges broke before being worn, and Pazzion no longer provides extra heel tips. In addition, their soles are very slippery and thin. I have switched to Pretty-fit shoes, as their quality is better, they are non-slippery, and offer good value for money. Their 20% birthday discount is a good time to stock up.