Beautiful shoes and very helpful staff. Patiently assisted my daughter to select her princess shoes. Really appreciate the attention and accommodation of requests.
Qian Li Yeo
1
Initially 5 stars. However, after I confirmed my purchase, Yen Wen immediately changed her attitude. She was rude to my mom as well and wanted to quickly finish the transaction.
Hui Fen Chua
5
Awesome service provided by Yen Wei, Vivian, and Octavia. Thank you so much!
Gianna Olivia Sulistyo
4
Nice place with good service from the staff. Looking forward to buying another pair here.
Tham Poh Jin
1
Bad service. Totally unhelpful; I was unable to log in to my membership, so I couldn't redeem my birthday month voucher.
Josie
1
Very bad attitude from the staff. I was in the store for less than 15 minutes and felt like I was forced to make a decision the whole time. They didn't bother to answer my question when I was deciding between sizes. It left a really bad taste even though I still purchased it, as Pazzion shoes are so comfy. I hope the management takes action on this.
Chua Choo
5
We were at the Bugis outlets, and Yen Wei is a very helpful and friendly salesperson. He served us with all our needs, even though my girlfriend wasn't around. Kudos to the staff.
Temasek Locals
5
Nice staff, even though our shoes were not available in their store or online. But friendly and smiling, they helped us find others.
Ning Ho
1
I wouldn’t even rate it 1 star if I could. I rarely have an experience like this in Singapore. This brand is not the same as it used to be.
I bought this pair of sneakers from another shop on November 12th and kept them in my shoe cabinet for 3 days, never wearing them. On November 14th, I wanted to change to another color and rang the shop, knowing they only had it in silver. They told me I could get the shoes exchanged at Bugis Junction as they had the other color in stock. So I came to the shop to exchange on November 15th and was told they couldn’t exchange them for me as there were footprints in the shoes. Only after they said this, I checked carefully and saw light footprints deep inside both shoes. It could be from anyone who tried the shoes, as Pazzion doesn't require customers to wear socks when trying on shoes.
So, upon my request, I had a phone call with their “Manager JJ.” I acknowledged that I probably should have checked the shoes more carefully when purchasing. She ignored the fact that I hadn't worn them at all, refused to acknowledge that the footprints could be from anyone who tried them on, and that their staff might also have missed it. She refused to listen to any fact but insisted, “You checked the shoes before purchasing and you wore them, you can take them back.” Furthermore, they showed no regret regarding the fact that I paid full price for a pair of shoes that had footprints on them.
1. There are footprints on the shoes. As I did not wear the shoes, they must belong to others. Both their staff and I missed it because they were barely noticeable. It’s not fair for any customer to pay full price for a pair of shoes with other people’s footprints in them.
2. There's no customer service from Pazzion. They are rude, they don’t listen to customers, and don’t respect facts. Of course, they don't acknowledge their own mistakes either.
3. Lesson learned for myself and a reminder to all Pazzion customers: check shoes extremely carefully before purchasing. Check every detail you can think of, otherwise, you won't be able to exchange them at all.
Theresa Martin
1
I was very excited to purchase the Taryn espadrilles when I saw them online. When I went to the store, I tried one shoe on, loved it, and told the staff I was going to take it. She then went into the back room to get a new pair. I quickly checked them, and she confirmed that I was getting the correct size. However, upon getting home, I noticed that the outsoles of both shoes were already dirty, as well as the midsoles. I was so disappointed, as I had been really looking forward to these shoes. Please take your time inspecting the items before you pay for them! I'm worried they might refuse to exchange them since the shoes are already dirty.