I got a Pedro backpack as a present, but the color and size were not to my liking. I went to the Bugis Junction branch for an exchange, as I had been told that exchanges could be done at any branch (the backpack was originally bought at the Orchard branch). I went there on the evening of 16.06.2022, and the sales assistants were unhappy with the exchange. I understand that they might not have wanted to serve me, as I wasn't there to make a purchase but only for an exchange. Even so, I believe there's no need to treat a customer rudely. I was able to exchange it for another color in the end, but the experience was very unpleasant and unprofessional.
Scott Wee
1
Today, I visited the shop. Firstly, I tried a pair of shoes for wedding photos, and really loved one of the Pedro shoes. Also, a male staff member helped to bring an insole to adjust the shoe size. It was really helpful. That's why I purchased one. He introduced a membership, but I declined.
However, another counter staff member started to introduce a membership again, along with lemongrass perfume, and after the purchase, I noticed the perfume was charged. I was really disappointed by how the shop tried to increase their sales figures. My objective was simply to buy the very nice Pedro shoes.
Poppy Poh
1
Would give 0 stars if there were an option. Terrible customer service. Had a bad shopping experience in this store. The way the staff named Yap communicates is rude. I reckon it's her last day, or she's so sick of retail that she talks to customers in such a way as if we owe her. The way she talked/shouted at us is shocking, given we were in the shop for merely 5 minutes and were just asking for her help nicely.
Xiao Wei
5
I had a very pleasant experience at Bugis Pedro, especially the services provided by Darren Chong. He was very understanding, helpful, and gave excellent customer service. I would have bought more products if I had not been in a hurry. Because of his services, I will visit the store again.
Dhanish Kabra
1
I used to love their shoes; however, the quality of their products and service has dropped substantially. With my recent shoe purchase, the sole of one shoe started coming out in less than a week of use. When I went to the store for a return, they asked me to get in touch with their support team and refused to help. I left the shoe for them — they just lost a loyal customer. They don't value their customers' time.
Michael Liong
5
During my recent visit to Pedro Bugis, I had the pleasure of being assisted by Darren Chong, whose service exceeded all expectations.
Moreover, Darren’s exceptional customer service extended beyond the store. He followed up to ensure I was happy with my selections and offered assistance with any future needs. This level of care and attention to detail is rare and truly appreciated.
I highly recommend visiting Pedro Bugis and seeking out Darren Chong for an unparalleled shopping experience. His professionalism, expertise, and commitment to customer satisfaction are truly commendable.
Deborah Liow
5
I had the pleasure of receiving exceptional service from Darren Chong during my recent visit to Pedro Bugis. Darren's dedication to providing excellent customer service was evident from the moment I stepped into the store. He was attentive, understanding, and went out of his way to ensure that I had a positive shopping experience. Darren's product knowledge and willingness to assist me in finding the perfect items truly made a difference. Thanks to Darren's outstanding service, my visit to Pedro Bugis was not only enjoyable but also memorable. I highly recommend seeking out Darren's assistance for anyone looking for a superior shopping experience at Pedro Bugis.
Soh Ting Poh
5
I recently purchased a pair of shoes with the help of Kit. He provided excellent service, patiently assisting me in finding the right size. Although the size I needed wasn’t available in store, Kit went above and beyond by arranging a transfer from another outlet and having it delivered to me. I really appreciate his dedication and helpfulness. Thank you, Kit!😊
Edward Laxman Raj
5
I ultimately had an awesome buying experience at Pedro - Bugis Junction on September 23, 2021, for my brown Pedro Altitude shoes! Both staff members provided such nice service, especially Michael. I felt comfortable and at ease while in the shop, not to mention the tumbler that I got as a freebie. Cheers to the whole team and stay safe!
Tanya Ganapathy
5
My husband was looking for a pair of boots, and we walked into the Pedro store on a busy Saturday afternoon. After looking through various options and sizes, he found a good pair of boots.
We, from South India, were treated with such kindness and patience. It was the best shopping experience of the day. I apologize for not getting the names of the employees who helped us, but the young man who assisted us really made an impression with his kindness. I hope more people learn from this level of hospitality.
Thank you, from Bangalore!