I got a Pedro backpack as a present but the color and size are not to my liking so I went to Bugis junction branch for the exchange, originally bought it at the orchard branch (since they mentioned can go to any branch for exchange). I went there on 16.06.2022 evening and the sales assistants were unhappy with the exchange. I understand that they don't want to serve me since I'm not there for buying but just for the exchange. Even so, I think there’s no need to treat the customer rudely. I was able to exchange to another color in the end but the experience there was very unpleasant and unprofessional.
WeiJian Lau
5
the store attendant firhan was very helpful and assisted me with my needs. would patronise more often!
Asterie Neo
2
Very low standard service. Barely any customer but no one comes to assist. Staff needs to take communication class, talk to customer like calling dog. Looks very reluctant to help with purchase, goes on to serve other customer before retrieving the item we have requested.
Rushan Arunod
4
The experience I got over here was not so pleasant. One male assistant who looks like the youngest assistant approach to us and checked with us and help us through. But the other male assistant did not help us at all. When we asked for a different size of a shoe he literally ignored us. Still giving 4 stars because of the good assistant.....
Ryan Chow
5
The staff were really friendly, but the selections of men's shoes were quite limited, most of my size weren't available. Luckily there was an oxfords that was perfect and it was the display one so I got that!
Jin Norma
5
Busy, small shop, but with helpful and friendly staff. Various choices for eye-catching, geometric and avant-garde design footwear and bags. The quality of the synthetic textile and metal findings is good enough. Affordable fashion.
Ryan Chew
5
The staff were really friendly, but the selection of men's shoes was quite limited; most in my size weren't available. Luckily, there was a pair of oxfords that was perfect, and it was the display one, so I got it!
Rushan Arun
4
My experience here was not pleasant. One male assistant, who appeared to be the youngest, approached us, checked with us, and helped us. But the other male assistant did not help us at all. When we asked for a different shoe size, he ignored us. Still, I am giving 4 stars because of the good assistant.
Averie Neo
2
Very low standard service. Barely any customers, yet no one comes to assist. Staff needs to take communication classes, talking to customers as if calling a dog. They look very reluctant to help with purchases, even going on to serve other customers before retrieving the item we have requested.
Wee Jian Lau
5
The store attendant Firhan was very helpful and assisted me with my needs. I would patronise more often.