Would give 0 star if there’s this option. Terrible customer service. Had a bad shopping experience in this store. The way the staff named Yap communicate is rude. Reckon is her last day or she’s so sick of retail line that she talk to customer in such way like we owe her. The way she talk/shout at us is shocking given we were in the shop for merely 5 mins and just asking for her help nicely.
Squad Wee
1
Today, I visited the shop. Firstly, I tried a shoes for wedding photo, and purely loved one of the Pedro shoes. Also, the male staff helped to bring a sole to adjust shoes size. It was really helpful. That's why I purchased one. He introduced a membership, but I declined.
However, another counter staff started to introduce a membership again together with lemongrass perfume, and after the purchase I noticed the perfume was charged. I was really disappointed how the shop try to increase their sales figure. My objective was to purely buy very nice Pedro shoes.
xiao weii
5
I had a very pleasant experience at bugis pedro especially services provided by Darren chong. He was very understanding, helpful and gave excellent customer service. I would have bought more products if I was not in hurry. Because of his services I will visit the store again.
Mitchell Liong
5
During my recent visit to Pedro Bugis, I had the pleasure of being assisted by Darren Chong, whose service exceeded all expectations.
Moreover, Darren’s exceptional customer service extended beyond the store. He followed up to ensure that I was happy with my selections and offered assistance with any future needs. This level of care and attention to detail is rare and truly appreciated.
I highly recommend visiting Pedro Bugis and seeking out Darren Chong for an unparalleled shopping experience. His professionalism, expertise, and commitment to customer satisfaction are truly commendable.
Thanya Ganapathy
5
My husband was looking for a pair of boots, and we walked into the Pedro store on a busy Saturday afternoon. After looking through some options, and size options he managed to pick up a good pair of boots.
We came from South India, and were treated with such kindness and patience. It was the best shopping of the day, I'm sorry I didn't get the names of the employees that helped us. But the boy who helped us really made an impression with his kindness. I hope more people learn from this level of hospitality.
Thank you, from Bangalore!
Dhananjay Kabra
1
I used to love their shoes however the quality of products and services level has dropped substantially. My recent purchase of shoes, the sole of one the foot starting coming out in less then a week of use and when I got to the store for return they asked me yo get in touch with their support team and refused to help. I left the shoe for them - they just lost a loyal customer. They have value time of their customers.
Ed Robinson Lacson Reyes
5
I ultimately had an awesome buying experience at Pedro - Bugis Junction on 23September2021 for my brown Pedro Altitude shoes! Both of the staff made sure that I was given such a nice service, especially Michael. I felt comfortable and at ease while in the shop, not to mention the tumbler that I got as a freebie. Cheers to the whole team and stay safe! ~Rob :)
Debbie Liow
5
I had the pleasure of experiencing exceptional service from Darren Chong during my recent visit to Pedro Bugis. Darren's dedication to providing excellent customer service was evident from the moment I stepped into the store. He was attentive, understanding, and went out of his way to ensure that I had a positive shopping experience. Darren's product knowledge and willingness to assist me in finding the perfect items truly made a difference. Thanks to Darren's outstanding service, my visit to Pedro Bugis was not only enjoyable but also memorable. I highly recommend seeking out Darren's assistance for anyone looking for a superior shopping experience at Pedro Bugis.
Sek Ting Poh
5
I recently purchased a pair of shoes with the help of Kit. He provided excellent service, patiently assisting me in finding the right size. Although the size I needed wasn’t available in the shop, Kit went above and beyond by arranging a transfer from another outlet and having it delivered to me. I really appreciate his dedication and helpfulness. Thank you, Kit!😊
Sammi Yeh
1
I got a Pedro backpack as a present but the color and size are not to my liking so I went to Bugis junction branch for the exchange, originally bought it at the orchard branch (since they mentioned can go to any branch for exchange). I went there on 16.06.2022 evening and the sales assistants were unhappy with the exchange. I understand that they don't want to serve me since I'm not there for buying but just for the exchange. Even so, I think there’s no need to treat the customer rudely. I was able to exchange to another color in the end but the experience there was very unpleasant and unprofessional.