EL EL
1
Poor quality clothes that cannot even iron straight. The clothes condition became really poor after washing. Do not buy.
Rating Summary
1.8
30 reviews
5 80%
4 87%
3 93%
2 100%
1 93%
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yuxuan
1
Terrible experience! Rude staff! Please train your staff properly on how to treat customers better. My sister took 4 pieces and liked only one design but the size didn't fit well. So I helped her return the other 3 pieces and got her another size of the one she liked. I returned them to the staff at the fitting room and went to take another size. I explained the change in pieces from originally 4 to 2 to the staff, and then the staff's expression changed. She abruptly opened the curtains to my sister's fitting room *without any warning* and rudely demanded the number card. She was being plain rude about it and was discussing this so loudly with another colleague as if I can't hear nor understand them. I don't get how any retail staff can just pull open the curtains without any warning, potentially flashing the customers. This was the first time I encountered this, and it is shocking how this behaviour came from a store that seemed so well-organised.
Alexis Zhao
2
Their clothes have got very weird sizing in general where the chest area is really tight and waist area is quite loose. So if you have to buy from them (the advice is not to) please go down to their stores to try. DO NOT BUY ONLINE!!!!
Lee Ying
1
First time having bad experience in this outlet. On 19 May 1.30pm, unpleasant with the staff that station on the changing room who having a medium long hair and mask on. The way the she speak out is rude and didn’t even clarify before speak out. In the situation, me and and my sister have not trying to change in one room instead I am asking her to help me adjust the dress in the room, but the staff have voice her unpleasant and not kind voice to mentions the room is only for one person to change not two. Not even asking if need help but kind of scolding us with her vitriol voices that make people feel not comfortable. If we did changing inside we will definitely apologise but we are not and I definitely not going to deal will this kind of attitude. Thank you! This is the first time I have such bad experience with kind of manner in this outlet. Before had never been happen.
Minesha26
1
One of ur sales staff/manager working here (lvl 3 outlet) is so aggressive with customers. I asked a simple question, and your staff got paggro and made me feel super uncomfortable about my question. I don’t care what kind of sales promotions y’all have going on. Nobody wants to buy your clothes if your staff are so nasty.
Jenny Sim
5
Good customer service! Afrin was really nice and patient.
Jaycee
1
My partner and her family had a really bad experience with a staff member **who** displayed extremely poor customer service. I feel that, at the very least, **staff** should have some level of professionalism **when** doing **their** job, even if **they** dislike it.
Jim Liaw
1
If I could give 0 stars, I would rate this shop 0 stars. My girlfriend had already tried on the dress, but the size didn't fit. I got another size and passed it to her. The staff then just directly opened the curtain and took back the dress, asking my girlfriend to re-queue, and my girlfriend hadn't even put her own shirt back on. So rude and very disrespectful to my girlfriend for this incident!!!
Wils Wong
1
Please, if you want to avoid crowds, don't visit this outlet. It was heavily understaffed, and I had staff replying to me, "Sorry, I'm not sure," to my query regarding the dress's color. No product knowledge was evident, and they didn't even bother checking. During checkout, staff claimed they couldn't find my phone number, so I showed her the account details I registered with. In the end, I couldn't apply my membership during payment, so I really don't understand the point of signing up as a member if I don't get the benefits. Overall, it was a very bad experience.
Jitesh Lala
1
One of the workers there was really rude. I don't think there's anything wrong with trying on a few dresses multiple times. If we don't try, how would we know which size fits us or which dress we like? My sister and I together only tried on fewer than 10 dresses. If you're not happy about us trying on dresses and asking you questions (I only asked once, and you showed me your attitude), say it in front of us. Why mumble and walk off, asking other staff to serve us while we're making payment? What? Is it just because you're not happy that you ended up needing to hang back the dresses? We didn't even make a mess, and for convenience, we'll still be going there to buy dresses again. So, I hope to "see you" again. Please say it in front of us if you're not happy about it, okay :)? My sisters being kind doesn't mean I need to be kind. I would give it 0 stars if that were an option 🙄. No manners at all. I'm not saying all the staff are like this, but she definitely gave off "Karen" vibes. 🤗