Playdress Bugis Junction

One of ur sales staff/manager working here (lvl 3 outlet) is so aggressive with customers. I asked a simple question, and your staff got paggro and made me feel super uncomfortable about my question. I don’t care what kind of sales promotions y’all have going on. Nobody wants to buy your clothes if your staff are so nasty.

First time having bad experience in this outlet. On 19 May 1.30pm, unpleasant with the staff that station on the changing room who having a medium long hair and mask on. The way the she speak out is rude and didn’t even clarify before speak out. In the situation, me and and my sister have not trying to change in one room instead I am asking her to help me adjust the dress in the room, but the staff have voice her unpleasant and not kind voice to mentions the room is only for one person to change not two. Not even asking if need help but kind of scolding us with her vitriol voices that make people feel not comfortable. If we did changing inside we will definitely apologise but we are not and I definitely not going to deal will this kind of attitude. Thank you! This is the first time I have such bad experience with kind of manner in this outlet. Before had never been happen.

Their clothes have got very weird sizing in general where the chest area is really tight and waist area is quite loose. So if you have to buy from them (the advice is not to) please go down to their stores to try. DO NOT BUY ONLINE!!!!

Terrible experience! Rude staff! Please train your staff properly on how to treat customers better. My sister took 4 pieces and liked only one design but the size didn't fit well. So I helped her return the other 3 pieces and got her another size of the one she liked. I returned them to the staff at the fitting room and went to take another size. I explained the change in pieces from originally 4 to 2 to the staff, and then the staff's expression changed. She abruptly opened the curtains to my sister's fitting room *without any warning* and rudely demanded the number card. She was being plain rude about it and was discussing this so loudly with another colleague as if I can't hear nor understand them. I don't get how any retail staff can just pull open the curtains without any warning, potentially flashing the customers. This was the first time I encountered this, and it is shocking how this behaviour came from a store that seemed so well-organised.

Poor quality clothes that cannot even iron straight. The clothes condition became really poor after washing. Do not buy.

Poor service, I placed an order on the official website, but it will take a few days to process. There’s no customer service to inquire, and emails go unanswered. Visiting the store for help didn’t solve the issue either; the staff just told me to wait. They lack flexibility in handling problems.

Good collection of dresses. I ordered one dress online and picked up at Bugis Junction shop. The lady had a silent unpleasant attitude that I didn’t like.

Had an awful experience at Bugis Junction outlet while choosing a dress for my sister’s wedding. My sister was discussing and choosing a colour that she will want us as bridesmaids to wear. We decided to go there as it had a variety of colours and styles for us to choose from, but that was only the good part about the store. As we were changing and choosing the dresses, the staff that was in charge of serving us started to get annoyed as we were taking “too much” time choosing our dresses. What made it worst was, because we took “too much time” the staff got rude and walked away. We could heard her talking in impatient to her colleague from afar asking her to take over her to serve us. Marriage is a once life thing and it is my sister’s wedding, of course we would take more time to decide on the dresses to see which dress are the most suited for my sister’s wedding… In the end, gave us this kind of customer service, very disappointed at this outlet, my sister actually wanted to buy more for other bridesmaids but guess what NOPE!

One of the worker there was really rude , I don’t think there is anything wrong for trying out few dresses a few times ? If we don’t try how would we know which size we fit which dress we like ? My sister and I add up together only tried less than 10 dresses .. if you are not happy about us keep trying and asking u question (which I only asked once and u showing me your attitude), say it infront of us why need to mumble and walk off asking other stuff to serve us while we making payment ? What ? Just because u not happy that u end up need to hang back the dresses ? We didn’t even make it a mess , and for convenience, we will still be going there to buy dresses again so hope to “see you” again , please say it infront of us if u not happy about it okay :) ? My sisters are kind doesn’t mean I need to be kind …would give it 0 star if there is 0 🙄 no manners at all , not saying all the stuff but probably she able to give the KAREN vibes …..🤗

Please If u wanna avoid crowd don't visit this outlet. Heavily under staff and I've got staff replying me "sorry I'm not sure" to my query with regards to the dresses colour. Like ???? No product knowledge didn't even bother checking. During check out staff claim to not find my phone number so I showed her my account details I registered with. In the end, I couldn't attach my membership during payment so I really don't get what for sign up as member if I don't get the benefits lol. Super bad experience overall.

If got 0 star I would rate this shop 0 star, my girlfriend already try the dress then the size cannot fit then I change another size then pass to her. Then the staff just direct open the cotton and take back the dress ask my girlfriend to re queue and my girlfriend haven’t even wear back her own shirt. So rude and very not respect my girlfriend for this incident!!!

My partner and her family had a really bad experience with a staff member whom displayed extremely poor customer service. I do feel at the very least you should have some level of professionalism doing your job even if you dislike it.

My partner and her family had a really bad experience with a staff member **who** displayed extremely poor customer service. I feel that, at the very least, **staff** should have some level of professionalism **when** doing **their** job, even if **they** dislike it.

If I could give 0 stars, I would rate this shop 0 stars. My girlfriend had already tried on the dress, but the size didn't fit. I got another size and passed it to her. The staff then just directly opened the curtain and took back the dress, asking my girlfriend to re-queue, and my girlfriend hadn't even put her own shirt back on. So rude and very disrespectful to my girlfriend for this incident!!!

Please, if you want to avoid crowds, don't visit this outlet. It was heavily understaffed, and I had staff replying to me, "Sorry, I'm not sure," to my query regarding the dress's color. No product knowledge was evident, and they didn't even bother checking. During checkout, staff claimed they couldn't find my phone number, so I showed her the account details I registered with. In the end, I couldn't apply my membership during payment, so I really don't understand the point of signing up as a member if I don't get the benefits. Overall, it was a very bad experience.

One of the workers there was really rude. I don't think there's anything wrong with trying on a few dresses multiple times. If we don't try, how would we know which size fits us or which dress we like? My sister and I together only tried on fewer than 10 dresses. If you're not happy about us trying on dresses and asking you questions (I only asked once, and you showed me your attitude), say it in front of us. Why mumble and walk off, asking other staff to serve us while we're making payment? What? Is it just because you're not happy that you ended up needing to hang back the dresses? We didn't even make a mess, and for convenience, we'll still be going there to buy dresses again. So, I hope to "see you" again. Please say it in front of us if you're not happy about it, okay :)? My sisters being kind doesn't mean I need to be kind. I would give it 0 stars if that were an option 🙄. No manners at all. I'm not saying all the staff are like this, but she definitely gave off "Karen" vibes. 🤗

Had an awful experience at the Bugis Junction outlet while choosing a dress for my sister’s wedding. My sister was discussing and choosing a colour she wanted her bridesmaids to wear. We decided to go there as it had a variety of colours and styles for us to choose from, but that was only the good part about the store. As we were changing and choosing the dresses, the staff member serving us started to get annoyed as we were taking “too much” time choosing our dresses. What made it worse was, because we took “too much time,” the staff got rude and walked away. We could hear her talking impatiently to her colleague from afar, asking her to take over. Marriage is a once-in-a-lifetime thing, and it is my sister’s wedding. Of course, we would take more time to decide on the dresses to see which dress was most suited for my sister’s wedding… In the end, we received this kind of customer service. We were very disappointed with this outlet. My sister actually wanted to buy more for other bridesmaids, but guess what? NOPE!

Good collection of dresses. I ordered one dress online and picked up at the Bugis Junction shop. The lady had a silent, unpleasant attitude.

Poor service. I placed an order on the official website, but it's taking a few days to process. There's no customer service to contact, and emails go unanswered. Visiting the store for help didn't solve the issue either; the staff just told me to wait. They lack flexibility in handling problems.

Poor quality clothes that don't even iron straight. The clothes' condition became very poor after washing. Do not buy.

Terrible experience! Rude staff! Please train your staff properly on how to treat customers better. My sister selected four pieces. She liked the design of one, but the size didn't fit well. So I helped her return the other three pieces and got her another size of the one she liked. I returned them to the staff at the fitting room and went to get another size. I explained the change in pieces, from originally four to two, to the staff, and then the staff's expression changed. She abruptly opened the curtains to my sister's fitting room without any warning and rudely demanded the number card. She was being very rude about it and was discussing this so loudly with another colleague as if I couldn't hear or understand them. I don't understand how any retail staff can just pull open the curtains without any warning, potentially flashing customers. This was the first time I encountered this, and it is shocking that this behaviour came from a store that seemed so well-organised.

Their clothes have very weird sizing in general: the chest area is really tight and the waist area is quite loose. So, if you have to buy from them (the advice is not to), please go to their stores to try them on. DO NOT BUY ONLINE!!!!

This is my first bad experience at this outlet. On May 19th at 1:30 PM, I had an unpleasant encounter with the staff member stationed at the changing room, who had medium-long hair and a mask on. The way she spoke was rude, and she didn't even clarify before speaking. In this situation, my sister and I were not trying to change in one room; instead, I was asking her to help me adjust my dress in the room. However, the staff member voiced her unpleasant and unkind opinion, mentioning that the room is only for one person to change, not two. She didn't even ask if we needed help, but instead scolded us with her vitriolic voice, which made us feel very uncomfortable. If we were changing inside, we would definitely apologize, but we were not. And I am definitely not going to deal with this kind of attitude. Thank you! This is the first time I have experienced such bad manners at this outlet. Before, this had never happened.

One of your sales staff/manager working here (Level 3 outlet) is so aggressive with customers. I asked a simple question, and your staff got aggressive and made me feel very uncomfortable about my question. I don't care what kind of sales promotions you have going on. Nobody wants to buy your clothes if your staff are so nasty.